- Initial Assessment Report; An initial brief assessment report prepared, highlighting existing gaps, urgent needs, intervention logic, and technical requirements. - Complaints Management System; A fully functional and secure complaints management system developed and delivered. - Documentation; Comprehensive documentation, including user guides and training materials, compiled and provided. - Development and Sustainability Report ; A report outlining the development process, along with recommendations for system sustainability and scalability, submitted. - Final Consultancy Report; The final consultancy report submitted, incorporating all outputs and deliverables.