Job Opening

Department/Office: Office of the Special Envoy of the Secretary-General for Syria
Duty Station: GENEVA
Posting Period: 06 February 2019 - 20 February 2019
Job Opening Number: 19-Human Resources-OSE-SYRIA-110790-F-Geneva (M)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Org. Setting and Reporting

This position is located in the Office of the Special Envoy of the Secretary General in Syria, in Geneva. The Chief Human Resources Officer (CHRO) is responsible for a fully integrated and regulatory-compliant human resources management in the mission. He/she serves as the Mission Human Resources Adviser to the senior leadership team and hiring managers on human resources planning and management, policy implementation and monitoring in order to ensure that HR and mission's strategy are aligned and responsive to evolving changes in mandate and phase, operational priorities and budgetary imperatives. The CHRO reports to the Chief of Mission Support.


Within delegated authority, the Chief Human Resources Officer will be responsible for the following duties:

Human Resources Management: Advises Senior Management on Human Resources policies and practices and provides direction and coherence to all HR activities and systems in the mission. Supervises the process of knowledge/awareness building amongst program managers, senior management and staff members with regard to the staff rules and regulations, and related guidelines in the administration of entitlements and their strict application by the HR Section, including consistent implementation of delegated authority. Provides advice on interpretation and application of policies, regulations and rules. Monitors and evaluates the effectiveness of related guidelines, HR rules, regulations practices and procedures, and recommends revisions, where necessary. Responsible for monitoring and evaluating the implementation of delegated authorities, through, inter-alia, the Human Resources Management Scorecard (HRM-S), Service Level Agreements, HRM-S indicators, and the Senior Managers' Compact. Manages the selection and appointment process of highly competent candidates by advising managers on organizational policies and SOPs on the staff selection process, and ensuring compliance and required level of skill to conduct and document competency based interviews for position specific job openings, if required. Facilitates the review of the recommendations for Special Post Allowance, ensuring adherence to the applicable policies. Represents Senior Mission Management on a variety of joint staff-management advisory bodies in an ex officio advisory or active capacity, as appropriate. Reviews/approves administrative paperwork pertaining to staff members administered by the section integrated team.

Planning and Budget - Participates in the mission planning process throughout the mission life cycle for determining the staffing requirements, and advises on emerging capacity gaps in accordance with the mission's mandate. Participates in the budget development process and provides advice to the Senior Management Team on the human resources requirements and organizational structure of all sections based on the budget instructions. Advises hiring managers on loaning of posts between sections and movement of posts and staff between locations based on the SOP on Staffing table and Post Management.

Performance Management - Supports the mission in the implementation of the performance appraisal system and monitors its compliance with the proper implementation of the performance management system. Coordinates with the Mission Training Officer to organize training/orientation program in performance management and supervisory skills as well as work plans. Ensures full compliance of e-Performance and provides input to the establishment of Management Review Committee and Joint Monitoring Committee and Rebuttal Panel and acts as their facilitator and ex-officio member.

Career Development - Advises on training opportunities for HR staff as well as staff in general, and plans and prepares the mission training budget in coordination with the training service. Particular attention will be given to developing and implementing career development paths for national staff members

Administration of Justice Working with interested parties such as the Staff Association(s) and the mission's Conduct and Discipline component, CMS, the CHRO will address and mitigate staff grievances with the purpose of resolving them at the lowest practical level. This includes preventive activities such as training and sharing best practices and recent jurisprudence related to human resources management. The CHRO will also coordinate the mission's responses to formal and informal requests coming from different entities under the Administration of Justice (AoJ) system and implement decisions applicable to the mission.

HRM Capacity Building - Assesses the level of skills, expertise and knowledge of the HROs and HRAs and ensures the provision of training programs including the use of HR IT systems. Establishes and manages a Discussion Forum to provide adequate level of understanding of HR policies among the staff at large. Other Develops a set of actionable and targeted change management plans, including coaching and training in order to implement these responsibilities and reports on possible gaps and risks, and recommends corrective action. Develops a communication strategy with a dedicated intranet page on HR issues and regular formal and informal meetings. Maintains constant dialogue with the Heads of Operations/Administration of UN Country Teams for coordination of national staff salary surveys, cost of living surveys, and other common policies on in-country entitlements for staff. In consultation with the mission Chief Security Advisor and the Welfare Officers, the CHRO works on the mission's response to a natural disaster/incident with focus on anticipating, planning and coordinating the overall HR response in coordination with UNHQ. Performs other related duties as required.


Professionalism: demonstrated in-depth knowledge of all aspects of human resources management with proven analytical skills; Demonstrated use of initiative and ability to interpret the Organization’s HR policies, procedures and practices and ability to apply them in an organizational setting. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Communication: -Speaks and writes clearly and effectively -Listens to others, correctly interprets messages from others and responds appropriately -Asks questions to clarify, and exhibits interest in having two-way communication -Tailors language, tone, style and format to match the audience -Demonstrates openness in sharing information and keeping people informed

Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Leadership: -Serves as a role model that other people want to follow -Empowers others to translate vision into results -Is proactive in developing strategies to accomplish objectives -Establishes and maintains relationships with a broad range of people to understand needs and gain support -Anticipates and resolves conflicts by pursuing mutually agreeable solutions -Drives for change and improvement; does not accept the status quo -Shows the courage to take unpopular stands.

Judgement/ Decision-making: -Identifies the key issues in a complex situation, and comes to the heart of the problem quickly, -Gathers relevant information before making a decision-Considers positive and negative impacts of decisions prior to making them-Takes decisions with an eye to the impact on others and on the Organization-Proposes a course of action or makes a recommendation based on all available information-Checks assumptions against facts; -Determines that the actions proposed will satisfy the expressed and underlying needs for the decision; -Makes tough decisions when necessary.


Advanced university degree in human resources management, business or public administration, social sciences or a related field. A first level university degree in combination with additional two years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven (7) years of progressively responsible experience in human resources management, administrative services or related field. Experience in the strategic and operational application of human resources management policies/practices is desirable.


English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in [‘English’ or ‘French’] with knowledge of the other is [‘required’ or ‘desirable’]. Knowledge of another official United Nations language is desirable.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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