Job Opening

Posting Title: Website and Social Media Officer, P3
Department/Office: Resident Coordinator System
Duty Station: NEW YORK
Posting Period: 20 May 2019 - 03 June 2019
Job Opening Number: 19-Public Information-RCS-117203-R-New York (X)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Org. Setting and Reporting

This position is located in the United Nations Development Coordination Office (UNDCO) Headquarters in New York.

The incumbent reports to the Digitization Officer within the Communications and Results Reporting Section.


Within delegated authority, the Website and Social Media Officer will be responsible for the following duties:

• Conceptualizes and oversees web design for United Nations Sustainable Development Group (UNSDG) sites to aggregate digital communication investments across the UN system.
• Facilitates technical and advisory support for United Nations Country Team (UNCT) websites and coordinates the integration of open data (UN Info) data portals into UNSG websites.
• Ensures implementation of information programs to publicize priority issues and/or major events, to include drafting information strategies, coordinating efforts, monitoring and reporting on progress, taking appropriate follow-up action, and analyzing the outcome.
• Develops and coordinates training to ensure UN Resident Coordinator (RC) system’s continuous capability and improvement to manage quality digital presence.
• Undertakes duties as focal point for UNCT Communicating as One and joint advocacy efforts in support of United Nations Development Assistance Framework (UNDAF) priorities.
• Acts as focal point for joint communications matters in RCOs and UN Country Teams for one or more regions (Latin America and the Caribbean, Africa, Europe and CIS, Asia and the Pacific)
• Manages contracts for web development, partnerships, and interface with OICT on support to websites for global, regional, and country level.
• Manages the UNSDG blogs and multimedia storytelling, developing content as part of increasing awareness of the UNSDG and the Sustainable Development Goals (SDGs).
• Produces and oversees use of social media platforms and protocols to increase impact of UNSDG investments and understanding of the contribution of the UN to the 2030 Agenda for Sustainable Development.
• Develops UNSDG digital strategy, including social media, policy, and standard operating procedures.
• Harvests, promotes and disseminates content from UNCT websites and UNSDG member content.
• Ensures alignment of UNSDG content to the Department of Global Communications monthly planning schemes for effective coordination of results.
• Uses KPI and conducts analytics to monitor the UNSDG’s collective impact in digital media and design tools for improvement.
• Identifies and tests new platforms for digital engagement and advises the UNSDG and UNCT on social media management.
• Monitors and analyzes current events, public opinion and press, identifies issues and trends, and advises management on appropriate action/responses.
• Undertakes activities to promote social media coverage (e.g. press conferences, webinars interviews, press seminars and other special activities) of priority issues and/or major events, to include development of a media strategy and action plan, initiating pro-active media outreach efforts, proposing and arranging press conferences/media coverage, disseminating materials and consulting with press on approach/story angle and other information requests, undertaking appropriate follow-up action and analyzing and reporting on the impact of coverage.
• Produces or oversees production of online content, including social media and other information communications products to include proposing topics, undertaking research, determining appropriate medium and target audience, preparing production plans, writing drafts, obtaining clearances and finalizing texts, editing copy, and coordinating design approval, printing procedures and distribution.
• Prepares, on the basis of official UNDCO documentation and other sources, initial drafts of articles or chapters for inclusion in UNDCO newsletters, periodicals, reports and books.
• Initiates and sustains professional relationships with key constituencies.
• Acts as focal point on specific issues, monitoring and reporting on developments, responding to inquiries, etc.
• Participates in selecting the information transmitted to key constituencies.
• Performs other related duties, as required.


• Professionalism: Knowledge of the full range of communications approaches, tools, and methodologies essential to planning and executing effective campaign strategies and programmes, e.g. campaign management, media operations, marketing and promotion, audience outreach, message targeting. Ability to rapidly analyze and integrate diverse information from varied sources. Ability to identify public affairs issues, opportunities and risks in an international environment. Ability to diplomatically handle sensitive situations with target audiences, in different organizational channels and cultivate productive relationships. Knowledge of relevant internal policies and business activities/issues. Ability to produce a variety of written communications products in a clear, concise style. Ability to deliver oral presentations to various audiences. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

• Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.


Advanced university degree (Master’s degree or equivalent) in communication, journalism, international relations, public administration, or a related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of progressively responsible experience in public information, journalism, international relations, public administration or related area including managing social media platforms is required.
A minimum of three years of experience in managing websites is required.

Experience managing social media platforms for the United Nations system or a comparable international organization is desirable.
Experience working with Drupal or related content management systems is desirable.
Experience applying User Experience (UX) research is desirable.
Experience with API integration is desirable.
Experience in the United Nations system or a comparable international organization is desirable.
Experience with inter-agency or inter-organizational collaboration in the development sector is desirable.
Field experience in development cooperation is desirable.


English and French are the working languages at the United Nations Secretariat. For this post, fluency in English is required. Knowledge of another UN official language is an advantage.


Shortly after the closure of the job opening, the screened-in applicants will be invited by email to complete a Job-Fit Questionnaire (JFQ) which will form part of the evaluation of applicants for shortlisting. Further evaluation of candidates may include other forms of assessment related communication which will be sent exclusively to your primary email address listed in Inspira. Please ensure that your primary email address is up-to-date and correct. No assessment communications will be sent to your secondary email address.

Special Notice

This position is available for an initial period of one year. Extension of appointment is subject to the availability of funds.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
Home | Privacy notice | Site map | Fraud alert | Contact Us
Copyright 2019 United Nations. All rights reserved