Job Opening

Posting Title: Medical Health Care Quality and Patient Safety Officer, P4
Job Code Title: Medical Health Care Quality and Patient Safety Officer
Department/Office: Department of Operational Support
Duty Station: NEW YORK
Posting Period: 10 September 2019 - 24 October 2019
Job Opening Number: 19-Medical-DOS-121256-R-New York (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Org. Setting and Reporting

This position is in the Clinical Governance Section of the Division of Healthcare Management and Occupational Safety and Health, Office of Support Operations, Department of Operational Support. The Clinical Governance team is responsible for development and implementation of Healthcare Quality and Patient Safety Standards. The incumbent will be reporting to the Senior Medical Officer, Clinical Governance Section.

The Division of Healthcare Management and Occupational Safety and Health provides expert healthcare management and OSH services to all UN secretariat entities (Field missions, Offices Away from Headquarters and Economic Commissions), the New York based agencies funds and programs, as well as providing strategic leadership of whole-of-system medical issues through the UN Medical Directors Network.


Within delegated authority, the Medical Health Care Quality and Patient Safety Officer will be responsible on a day-to-day basis for supporting field missions to implement systems of safety and quality in their clinical health care services.

• Advises key partners in field medical facilities towards process improvement and risk identification and reduction, to support reduction of medical and health care errors, and other factors that contribute to unintended adverse patient outcomes.

• Establishes a system for reporting and managing adverse events in UN operated and TCC operated healthcare facilities. Teaches and leads Root Cause Analysis and Failure Mode & Effects Analysis meetings called to review serious and/or reportable events with the involved parties.

• Contributes ideas and recommendations for the establishment of standards of medical and nursing care by reviewing and analyzing existing international standards and formulating recommendations for standards that are applicable in UN medical facilities in coordination with civilian and military medical personnel at headquarter and field level.

• Assists the Medical Director in the design and implementation of a compliance and accountability framework for medical safety and health care standards by review and analysis of existing frameworks inside and outside the UN context. Continuously monitors and analyses the compliance of implemented medical and nursing standards and advise the Medical Director on breaches by establishing close reporting relationships with medical personnel and focal points in field medical facilities and by designing and conducting client satisfaction surveys.

• Provides management support and expertise to civilian and military implementing bodies (Chief Medical Officers, Field Medical Officers, Hospital Commanders) in areas of patient safety by monitoring the quality and progress of root cause analyses and follow-up actions to ensure implementation of system changes.

• Develops strategies to disseminate "lessons learned" by closely collaborating with HQ and field medical and administrative partners


• Professionalism: Demonstrated in-depth knowledge and recent hands on experience in all aspects of clinical medicine; ability to work under extreme pressure, on occasion in a highly stressful environment. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

• Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

• Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.


Advanced university degree (Master's degree or equivalent) in an area of health practice, such as medicine, nursing, allied health, health sciences, health service management or healthcare quality and safety. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven years of progressively responsible professional experience in a health care setting is required
Four (4) years of experience in a hospital setting and at least three (3) years of dedicated practical experience in healthcare safety and quality management is required
Experience in an international environment is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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