Job Opening

Posting Title: Benefits Officer (Chief of Participation Unit), P4
Department/Office: United Nations Joint Staff Pension Fund - Pension Administration
Duty Station: NEW YORK
Posting Period: 08 January 2020 - 25 February 2020
Job Opening Number: 20-Administration-UNJSPF PA-124028-R-New York (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

This position is located in the Participation Unit in the Operations Support Section, within the Operations Service of the Fund Secretariat/ United Nations Joint Staff Pension Fund.

The Participation Unit administers the participation process as it relates to data exchanges between the Fund and its member organizations, including HR interfaces, data quality assurance, interaction with the employing offices on missing separation documentation, management and follow-up of the non-actionable and HR data feed workflows and ownership of the whole participation process from enrollment to separation. The incumbent reports to the Chief of the Operations Support Section.


Under the general supervision of the Chief of Section, the incumbent performs inter alia, the following main duties:

1.Manages the work of the unit by:

(a) Planning the programme of work of the Unit in line with the overall strategy of the Fund secretariat which includes:

Open (non-actionable) Entitlement Workflows:

• Management of the Open (non-actionable) Entitlement Workflows in the IPAS system arising from receipt of separation documentation from member organizations or participants.
• Liaises with Member Organizations on missing separation documentation and prepares summaries of corrective actions to be taken by PES NY and Geneva.
• Analyzes and reconciles workflow data identifying systemic issues and solutions.

Data Interfaces:

• Monitoring and development/enhancement of data Interfaces with Member Organizations which includes automation of the information exchange between the Fund and the Member Organizations and updating of workflow status in IPAS
• Analyzing and suggesting specific enhancements to the current HR interfaces such as validation of data and automatic voiding of redundant workflows.

Data Quality Assurance¿
• Reviewing Participant data in IPAS and undertaking the reconciliation and clean-up of discrepancies.
• Developing, communicating and implementing a means of closing workflows after last step (including possibility of automation)
• Providing expert guidance and training on the submission of separation documentation including implementing existing E-Forms (Smart forms)

Member Organisation Staff instruction:

• Identifying, reviewing and assisting with resolving common data issues
• Developing and maintaining a set of instructions and procedures on UNJSPF requirements for submission of separations documents, for use by the MOs

Implementation of End to End review recommendations¿
• Recommending specific actions needed in the reports of the PWC Consultants on the End to End review for the several organizations covered

(b) Organizing the work in accordance with the best management practices, with emphasis in the delivery of quality client-oriented services in the most efficient and timely way;

(c) Overseeing the work of the staff, planning/discussing work plans to evaluate their performance

2. Undertakes analysis and prepares statistical and other reports which entails:

• Monitoring and suggesting improvement to existing workflow/Member Organizations reports
• Developing new reports for Member organizations with analyses on actions and status for Operations staff and Senior management as needed, using the IPAS BI system
• Reporting accurately and timely to the Chief of Section and/or Senior Management, when requested

3. Performs administrative functions and other special assignments at the request of the Chief of Section and/or Senior Management, including liaising with chiefs of other sections and units on work-flow, timetables, new developments, new projects, etc.


Professionalism: Knowledge of the United Nations Joint Staff Pension Fund of that of a similar international organization’s Regulations, Rules and Pension Adjustment system. Demonstrated knowledge and understanding of pension and staff benefits administration, especially with regard to processing benefit entitlements. Proven analytical skills. Ability to produce reports and papers on technical issues related to pension / staff administration and entitlements. Ability to review and edit the work of others. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Accountability: Takes ownership of all responsibilities and honors commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.


Advanced university degree (Master's degree or equivalent degree) in business administration or public administration, finance, management or related area is required. A first level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven years of progressively responsible experience in the area of employee benefit administration, finance or human resources or related area is required.
Experience as a manager or in the supervision of staff is required.
At least three years experience at the international level is required
At least three years of experience in employee benefit administration is desirable.
Experience within a post-employment benefit scheme is desirable.
Experience within the UN common system is desirable.


English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another UN official language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The United Nations Joint Staff Pension Fund (UNJSPF) is an independent inter-agency body established by the United Nations General Assembly. The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the UN Secretariat. Any candidate from a member organization of the UNJSPF applying for these posts is considered as an internal candidate provided he/she has been appointed through the appointment and promotion procedures applicable in his/her respective organization.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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