Job Opening

Posting Title: INFORMATION SYSTEMS ASSISTANT, G6
Job Code Title: INFORMATION SYSTEMS ASSISTANT
Department/Office: United Nations Environment Programme
Duty Station: BONN
Posting Period: 25 February 2020 - 25 March 2020
Job Opening Number: 20-Information Management Systems-UNEP-130790-R-Bonn (E)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. Established in April 2012, the Intergovernmental Platform on Biodiversity and Ecosystem Services (IPBES) has a membership of over 130 Governments (see www.ipbes.net) and seeks to respond to the needs of governments and other stakeholders to strengthen the science- policy interface on biodiversity and ecosystem services.

This post is located at the IPBES secretariat, provided by UNEP, at the Bonn duty station. Under the direct supervision of the Information Management Officer, the incumbent will be responsible for the following functions:

Responsibilities

i) Participate in the design/ re-design, development, testing and implementation of the web-based structures and activities of the platform by: a) Designs, develops, installs and maintains software programs and applications for the platform by including systems analysis, programming and operation support. b) Prepares user requirements and other technical specifications. c) Analyses modules within the system, develops enhancements and new features to existing systems. d) Analyses various informational problems in conjunction with personnel from other units and provides recommendations for implementing information technology solutions. e) Undertakes technical evaluation on the acquisition of information technology equipment and services. f) Prepares and maintains system and programme documentation and related technical/operational manuals. g) Develops and maintains Service Level Agreements (SLAs) between the users and the knowledge management team, for specific services or general support. h) Carries out the procurement exercises, including conducting needs assessments and benchmarks, preparing technical specifications and evaluation criteria. i) Sets up and monitors software and IT service performance measures using monitoring tools and services to monitor application in real time. j) Carries out service desk support functions including issue tracking and escalation procedures, disseminating information regarding planned outages and/or implementation of changes impacting production services. k) Offers advice to users on the most suitable hardware and software for different tasks. l) Drafts training materials and conducts training sessions and demonstrations of systems for users.

ii) Provide systemic support to the effective implementation of the Platform's work programme and main meetings. a) Develops and maintains user guidelines, work flows, templates, and checklists. b) Sets up and maintains the project management tool to support effective planning and monitoring. c) Monitors, analyses and evaluates the implementation of tasks. d) Updates on progress and suggests necessary changes on an ongoing basis.

iii) Support the preparation of various written outputs, e.g. draft background papers, analytical notes, sections of reports and studies, inputs to publications. a) Reviews and analysis based on information generated from the database of all relevant data of the Platform. b) Reviews, analyses and presents statistical data and other information based on information provided by the project management monitoring tool, and IPBES databases and database systems.

iv) Support the planning, coordinating and contribution to the preparations and facilitation of Multidisciplinary Expert Panel (MEP) & Bureau and Plenary Meetings. a) Maintains the events and meeting rooms databases; b) Provides meeting participants with timely information and support to attend and participate in meetings. c) Maintains document catalogue and document library. d) Caters for in-session changes to agenda, meeting room assignments, and meeting requirements. e) Timely provision of curriculum vitae's and nomination information to aid in selection of nominated individuals.

Competencies

PROFESSIONALISM: Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of relevant programming language(s) and ability to use programming skills to develop information systems. Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

High school diploma or equivalent is a requirement. Post-secondary certification or courses in Information Communications technology, Information Management, Information Security or related programmes is desirable. Certification in project management, such as PRINCE2 or equivalent is desirable.

Work Experience

A minimum of seven (7) years of experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required.
Knowledge and application of software life-cycle tools and procedures: usage of issue tracking (e.g. Jira) and source code versioning (e.g. Git) tools is desirable.
Experience configuring/building and maintenance of sites in Drupal 7 and/or 8 Content Management System is desirable.
Knowledge of fundamental web technologies and standards including HTML, JavaScript, and CSS is desirable.
Familiarity with Agile project management methodologies and tools, particularly Scrum, is desirable.
Working knowledge of SQL, open source systems, Office 365, Microsoft Teams and SharePoint management tools is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Ths is a project post. Appointment against this post is on a local basis. Appointment against this position is for an initial period of one year and may be subject to extension. External candidates will be considered only when no suitable internal candidate from the duty station is identified. The candidate is responsible for any travel expenses incurred to take-up the appointment. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. If you do not receive an email acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists please seek technical assistance through the Inspira "Need Help?" link.

Internal Applicants – when completing the PHP, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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