Job Opening

Posting Title: Information Systems Assistant, G6
Job Code Title: INFORMATION SYSTEMS ASSISTANT
Department/Office: Office of Information and Communications Technology
Duty Station: NEW YORK
Posting Period: 10 September 2021 - 09 October 2021
Job Opening Number: 21-Information Management Systems-OICT-152628-R-New York (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

The position is located centrally in the Office of Information Communication and Technology, Enterprise Solutions Service, Enterprise Application Centre – Americas. The incumbent reports to an Information Systems Officer or a more senior Information Systems Assistant within Enterprise Application Centre – Americas/Human Capital Management Unit.

Human Capital Management Unit is responsible for technical support of UN enterprise resource planning systems that support business operations in Human Resources administration, entitlements, timekeeping, employee self-service, manager self-service and reporting. The unit is composed of several General Service staff. The staff in the unit work on problem management in enterprise applications, perform configuration of custom data and participate in testing.

Responsibilities

Within delegated authority, the Information Systems Assistant will be responsible for the following duties:
•Participates in the configuration, programming, testing, debugging and implementation of new application systems releases, modules and functionalities.
•Develops, tests and implements computer application systems and programs using UN established standards for IT technologies, programming languages, tools and procedures.
•Serves as team member in the planning, specification, design, development, implementation and support of computer application systems; independently liaises with users to define and specify requirements.
•Monitors operations of computer applications systems using appropriate monitoring tools and produces monitoring reports.
•Prepares user documentation for deployed computer application systems, as well as training materials.
•Maintains functional specifications for computer application systems, programs and procedures developed and/or modified.
•Provides Service Desk support for Umoja ERP system covering Human Capital Management module; performs ongoing reviews with users, responds to users requests, identifies problems and known errors, confirms system operations and ensures recording of issues/resolutions.
•Drafts correspondence and communications, including user procedures and other related issues, as well as prepares unit contributions for a variety of periodic reports.
•Keeps abreast of developments in the field; assists in implementation of new technical solutions.
•Provides guidance to new/junior staff.
•Performs other duties as assigned.

Work implies frequent interaction with the following:
Information Systems Officers and other IT specialists throughout the United Nations
Senior administrative staff and focal points in user offices.
Staff from global UN operational service desks, policy makers, business owners of UN IT systems

Results Expected:
Provides effective computer application systems support and contributes to the development, implementation and maintenance of computer application systems. Processes work and initiates appropriate follow-up actions under minimal supervision. Demonstrates initiative in the identification and resolution of issues/problems. Delivers high quality IT support critical for achieving business goals. Is well-organized and produces accurate reports, records and/or data, completed with only general guidance. Consistently applies appropriate policies, guidelines and procedures. Effectively and in a timely manner liaises and interacts with colleagues, user groups and other concerned parties internally and externally.

Competencies

Professionalism: Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of SAP Human Capital Management/Payroll and its implementation in United Nations system. Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education

High school diploma or equivalent is required.

Work Experience

A minimum of seven years of progressively responsible professional experience in information systems analysis, systems administration and maintenance, information technology service management, technical writing or related fields is required.
Experience providing technical support for enterprise resource planning (ERP) payroll module is required.
Experience implementing rules and regulations in Human Resources, Payroll or Finance in a international organization or related is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

Appointment or assignment against this position is for an initial period of one year. Extension of appointment is subject to extension of funding and/or mandate.
This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.
Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Staff members who were granted a fixed-term, continuing or permanent appointment as a result of having passed a predecessor test recognized by the Office of Human Resources Management, and who have continuously held such appointments, are not required to take the new test.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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