Job Opening

Posting Title: DIRECTOR, INFORMATION CENTRE, D1
Job Code Title: DIRECTOR, INFORMATION CENTRE
Department/Office: Department of Global Communications
Duty Station: NEW DELHI
Posting Period: 09 August 2021 - 23 September 2021
Job Opening Number: 21-Public Information-DGC-152869-R- (G)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

This position is located in the United Nations Information Centre (UNIC) in New Delhi, within the Information Centres Service (ICS) of the Strategic Communications Division (SCD) of the Department of Global Communications (DGC).
The UNIC is part of the global network of United Nations Information Centres (UNICs), and UNIC New Delhi is the principal source of information about the United Nations system in India; it provides strategic communications services to Bhutan.

It is responsible for promoting public understanding and support for the aims and activities of the United Nations by communicating the work of the UN to a local audience in local languages; engaging local and regional partners; and, overall, bringing the United Nations closer to the peoples it serves. The UNIC New Delhi is integrated with the Resident Coordinator Office (RCO) in India since the operationalization of the United Nations development system reform on 1 January 2019.

The incumbent is under the general supervision of the Chief of ICS and reports directly to the United Nations Resident Coordinator in India.

Responsibilities

Within delegated authority, the incumbent is responsible for the following duties:

• Lead, supervise and carry out the work programme of the centre; undertake or oversee the programmatic and/or administrative tasks necessary for the functioning of a large multi-country information centre, including preparation of budgets, reporting on budget/programme performance, recruitment of staff and evaluation of staff performance;

• Manage, guide, develop and train staff under his or her supervision in India and the work region; foster teamwork and communication among staff in the information centre and across organizational boundaries.

• In line with the Global Communications Strategy for the United Nations, conceptualize, design and execute the programmes and activities in India; lead and supervise the development and implementation of high profile multimedia strategic communications campaigns as well as oversee digital and social media content and activities in multiple languages and in coordination with DGC UNHQ teams as needed; develop a network of effective digital influencers and opportunities for cross promotion on issues of common interest; develop outreach to key target audiences, including youth; set quality and production standards for information dissemination; approve the preparation, from research to publication, of UN newsletters, periodicals, reports and books; supervise the creation and maintenance of networks of high level communications contacts with members of the media, governmental agencies, international organizations, civil society, educational institutions, and members of the creative community in the work region; and lead and supervise the assessment of the overall effectiveness of the communications strategy and programmes.

• Provide substantive support to the Resident Coordinator in adapting and localizing UN global communications and thematic advocacy priorities.

• Provide substantive support to the Resident Coordinator and UN Country Team (UNCT) in designing, implementing and monitoring the UN joint communications strategy, promoting the UN Sustainable Development Cooperation Framework (UNSDCF) as a key instrument for planning and implementing UN development activities, in support of the implementation of the 2030 Agenda for Sustainable Development.

• May serve as UN spokesperson in India on highly complex communications issues in coordination with the Resident Coordinator; liaise with national and international media on UN activities and programmes related to India as well as on global UN issues and campaigns; organize and chair press briefings and media stakeouts; issue press releases and media statements; assist the Resident Coordinator and UN Country Team members with their media engagements;

• Plan and facilitate the development and implementation of a digital content strategy for UNCT websites and social media and contribute to the development of key UNCT communications and advocacy products. Manage the UNCT India digital communications platforms such as the website, official social media accounts, intranet and on-line collaboration platforms.

• Provide diverse materials (briefings, speeches, questions and answers, etc.), technical and policy advice on highly complex communications issues related to the operation of the centre and/or related to the work region to the Resident Coordinator and the Under-Secretary-General for Global Communications and other UN senior officials; provide UN Headquarters with media reports regarding highly complex conditions and public attitudes towards the UN in the work region; ensure that the policies and activities of the UN are communicated accurately and promptly, within highly complex political, substantive and/or operational situations, to the national authorities.

• In close coordination with the Resident Coordinator, may conduct highly sensitive political liaison in India and the work region; lead and supervise activities to promote and coordinate the communications aspect of visits by the Secretary-General, UN senior officials, and/or UN delegations to India and the work region.

• Ensure that the outputs produced by the centre maintain high-quality standards and comply with the relevant mandates of DGC and that reports are clearly written, timely, objective and based on comprehensive data; report to intergovernmental bodies on programmatic and/or substantive issues, as appropriate, particularly those presented in biannual and/or annual reports; and present position papers and reports to intergovernmental bodies, as appropriate.

• Lead coordinated UN system communications by serving as Chair of the UNCG; manage the promotion of joint communications activities between DGC and UN System entities in India and the work region; and conceptualize a strategy for strengthening the communications impact of the UN in India.

• In coordination with the Resident Coordinator, lead and provide crisis communications support to the RCO, the UNCG and other UN system entities in India.

• Supervise the organization of meetings, seminars, and other fora related to the communications aspects of thematic issues in the work region; in matters related to communications, lead international, regional or national meetings, supervising programmatic and/or substantive and organizational discussions with representatives of other institutions; represent the information centre at international, regional or national meetings and at UN interagency meetings, seminars on thematic issues.

• Ensure appropriate tools and methods are in place and used to measure and evaluate the impact of communications activities with timely reports to UN Headquarters.

• In support of communications activities in Bhutan, in coordination with the Resident Coordinator in Bhutan, provide substantive guidance to the UNCT in implementing the Global Communications Strategy and developing a UN joint communications strategy at the country level, promoting the UN Sustainable Development Cooperation Framework and adapting and localizing UN global communications and thematic advocacy priorities. Lead or support and guide the work of the UNCG and provide oversight of digital and social media content, as well as guide and train communications staff. As required and in consultation and coordination with the Resident Coordinator, provide policy advice on highly complex communications issues, conduct highly sensitive political liaison, lead and provide crisis communications support and supervise activities to promote and coordinate the communications aspect of UN high-level visits.

• May provide the above services in support of communications activities in consultation and coordination with Resident Coordinators in the work region.

• Build and strengthen synergies with other DGC field offices, RCOs and UNCTs in the region/sub-region.

• Perform other duties and special functions, as required by UN Headquarters and the Resident Coordinator in India.

Competencies

PROFESSIONALISM: Demonstrated knowledge of audience-focused strategic communications and crisis communications and public information techniques; proven ability to implement effective media campaigns and to develop traditional and digital media products and activities targeting the media; ability to identify communications opportunities and problems and to articulate these to clients. Ability to advise on communications challenges, assess communications environments, develop and execute communication strategies and thematic advocacy in the work region with various promotional techniques. Ability to make decisions with an eye to the impact on others and on the Organization and to apply rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

LEADERSHIP: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

Education

An advanced university degree (Master's degree or equivalent) in journalism, communications, public information, international relations or a related field is required. A first-level university degree in combination with two years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of 15 years of progressively responsible experience, including five years at the international level, in communications, journalism, international relations or related area is required.
Experience developing and executing strategic communications, including multimedia campaigns and crisis communications, public speaking, and working in and with traditional and digital media is required.
Experience in resource administration, including budget preparation, human resources management and/or conflict management and resource mobilization is required.
Experience supervising an office, unit or section (of at least 5 people) within the United Nations common system or a comparable international organization is desirable.
Experience with the political, social, and economic context of India and the sub-region of responsibility is desirable.
Experience working in communications in the United Nations common system or a comparable international organization is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this post, fluency in English is required. Knowledge of Hindi is desirable. Knowledge of other UN official languages is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. Appointment at the United Nations is subject to mandatory adherence to the United Nations Financial Disclosure programme. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply.

For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 30 September 2020, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brazil, Brunei Darussalam, Cabo Verde, Cambodia, China, Comoros, Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Namibia, Nauru, Norway, Oman, Palau, Papua New Guinea, Qatar, Republic of Korea, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Solomon Islands, South Sudan, Suriname, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu, Bolivarian Republic of Venezuela.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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