Job Opening

Posting Title: Senior Information Technology Assistant, G7
Department/Office: Economic and Social Commission for Asia and the Pacific
Duty Station: BANGKOK
Posting Period: 03 August 2021 - 17 August 2021
Job Opening Number: 21-Information Management Systems-ESCAP-160997-R-Bangkok (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote inclusive economic, social and environmental development and support regional cooperation and integration in the Asian and Pacific region. ESCAP's role as a regional development arm of the United Nations Secretariat is to support its membership, through its analytical, normative and technical cooperation, to respond to the development priorities and changing needs of the Asian and Pacific region.

The Information Management, Communications and Technology Section (IMCTS) provides ICT services to ESCAP and other agencies in the United Nations compound in Bangkok, Subregional Offices, and Regional Institutes in Asia and the Pacific This position is located in Information Management, Communications and Technology Section (IMCTS) of Division of Administration.


•Under the direct supervision of the Chief, Infrastructure Management Unit (IMU) and overall supervision of the Chief, Information Management, Communications and Technology Section (IMCTS) the incumbent is required to perform the following functions:

•Work with CCTV, Visitor Management and Access Control Systems.
•Ensure 24x7 operations and monitoring of assigned critical systems - CCURE Access Control System, Nextiva CCTV System and PassagePoint Visitor Management System are required.
•Provide technical assistance in the area of servers and LAN operations and administration are highly desirable.
• Oversee the deployment, installation, configuration and testing of Local Area Network (LAN), Cisco firewall, Domain Name Server (DNS), security software packages and mobile technologies related to Physical Access Control Network.
•Collect various statistics on the performance and reliability of server systems and produce pertinent reports.
•Respond to requests from users’ offices and assist in deploying/configuring systems following established infrastructure standards.
•Ensure data security and integrity; perform system backup, plan and review the disaster recovery and business continuity process.
• Prepare, update and maintain systems’ documentations and related technical/procedural manuals.
• Provide guidance to new/junior staff.
• Perform ad hoc and/or other related duties as and when required.


•Professionalism: Knowledge of ICT infrastructure, including hardware, software and application systems. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

•Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

•Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

•Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.


Completion of high school or equivalent diploma, with combination of certification and experience in a relevant area is required. University degree in Computer Science, Information Systems Management, Mathematics, Statistics or other related field is highly desirable.

Work Experience

A minimum of 10 years of progressively responsible experience in Information and Communications Technology or a related area is required.
Experience in the following applications CCURE Access Control System, Nextiva CCTV System and PassagePoint Visitor Management System are required.
5 years of experience in designing, installing and troubleshooting of LAN, Cisco network equipment, firewall and Windows servers is highly desirable.
A minimum of 5 years of progressively responsible experience in vendor relationship and contract management is desirable.


English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Working knowledge of Thai language is highly desirable. Knowledge of another official United Nations language is an advantage.


Qualified applicants may be evaluated through a competency-based interview and/or other assessment methods.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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