Job Opening

Posting Title: Head, School Quality Assurance Unit /For Internal Candidates Only, 16
Job Code Title: Hd Schl Qlty Assnc Unit
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: AMMAN
Posting Period: 21 November 2021 - 04 December 2021
Job Opening Number: 21-Education-UNRWA-161350-R-Amman (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

The incumbent of this post reports to the Chief, Field Education Programme. S/he is responsible for setting the overall school quality assurance framework in the field and coordinating with the other quality assurance units, Agency wide for exchange of expertise. S/he is the reporting officer for all the School Quality Assurance Coordinators and oversees their work. S/he leads the team of School Quality Assurance Coordinators and provides strategic framework and technical support for creating efficient and coherent quality assurance procedures. S/he is responsible for setting up the school quality assurance framework together with the Education Steering Management Committee (ESMC) (as being a member in this committee) and in other field school quality assurance heads and for managing School Quality Assurance Unit.


Functions and responsibilities:

In accordance with the established Agency policy and procedures, the incumbent sets the overall school quality assurance framework in the field. Specifically, s/he performs the following responsibilities:

•Supports providing strategic direction for improving education quality at the Field level; develops, plans and implements procedures and processes for school quality assurance across the field;
•Oversees and monitors, together with the School Quality Assurance Coordinators, the development of different types of data on aspects of school's performance, develops and determines the implementation of quality assurance review systems and conceptualization and monitoring at all areas in the field;
•Ensures that school quality assurance system is utilized effectively to improve school performance according to UNRWA quality assurance policies and procedures;
•Leads on the dissemination of good practices across the field and communicates with relevant stakeholders about the work of the unit;
•Manages the collection of data and motivates School Quality Assurance Coordinators to self-manage and create well-prepared quality assurance reviews with supporting evidence thus producing regular reports and updates on school quality assurance, as required;
•Works with the other units and the Field’s ESMC to deliver quality education; ensures that all quality assurance systems are abided by and that schools meet current UNRWA specified quality standards;
•Manages, oversees and motivates the unit staff and directs their efforts towards achieving the objectives of the unit and of the organization and uses data to facilitate continuous enhancement of educational provisions;
•Is responsible for the professional development activities and works collegially with peers to improve his/her practice; keeps up to date on knowledge and practice in the area of work including the latest research and studies on quality assurance;
•Performs such other duties as may be assigned.

Impact of incumbent’s work:

Importance of decisions and proposals made by the incumbent:

•The incumbent is required to develop, plan and implement procedures and processes for school quality assurance across the field. Decisions, actions and proposals made by the incumbent have a direct impact on the credibility of the unit and the department. In the Day-Day operation of the unit, decision made on the implementation of quality assurance framework has direct impact on the provision of quality education at the Field level.

Possible consequence of involuntary errors made by the incumbent:

•Errors or wrong decisions on the part of the incumbent can negatively impact the relationship between the units in the department and the goal of enhanced quality education. In addition, any wrong recommendations related to the strategic direction of the unit may result in costs for the Agency.

Independence of work:

Applications of guidelines

•The incumbent works within the Agency policies and procedures. However, the incumbent exercise personal judgment and initiative to ensure effective and efficient education delivery and improving education quality, in consultation with his/her supervisor.

Supervisory control over work of incumbent

•The Chief Field Education Programme monitors and reviews the incumbent’s work periodically to ensure that outcomes are achieved. The incumbent works independently with minimum supervision. Work is reviewed by supervisor to ensure the attainment of objectives and adherence to the Agency’s rules and regulations.


•Ability to create suitable evaluation tools and use proper synthesis skills to make recommendations;
•Ability to establish and maintain effective working relationships with others in a team working environment while leading and managing their work effectively;
•Ability to work under pressure and meet tight deadlines;
•Proven research, problem solving and decision making skills in a teaching/learning context;
•Ability to evaluate the work of others and offer constructive criticism when necessary;
•Effective communication and presentation skills;
•Commitment to creating an inclusive and positive classroom and school learning environment;
•Commitment to professional growth and development including self-reflection;
•Proficiency in standard Agency computer applications.

For guidance on how to prepare for competency-based interviews:


•A university degree in a school related subject plus higher diploma or one year professional teacher training; or
•Advanced university degree in quality assurance, management or school related subject.

Work Experience

•At least six years of relevant professional experience of which at least two years as a teacher /instructor and a minimum of four years’ experience in an administrative/managerial capacity.


•Excellent command of spoken and written English and Arabic.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Contract Status:

Fixed-Term Appointment for 3 years including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.


-Grade 16, Monthly Salary from JD 1,098 & 900 Fils. Plus SOA 25 % of basic salary. Other benefits include Provident Fund contribution (15% of basic salary paid by the Agency) & medical insurance. Dependency allowance is subject to eligibility.

Department/Office: Education Department.

Duty Station : Education Development Centre.

Desirable Qualifications:

•A PhD degree in a related subject particularly in School Quality Assurance/Monitoring and Evaluation or equivalent;
•In-depth knowledge and understanding of research in quality assurance procedures, practices.

Additional Information:

•The incumbent may be required to work beyond the regular working hours.

General Information:

• UNRWA encourages applications from qualified and experienced women.
• UNRWA welcomes applications from qualified candidates with disabilities.
• This vacancy notice is open to internal candidates Only.
• Only candidates residing in Jordan with authorization to work in that duty station at the time of application are eligible to apply.

The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in the duty station, and without a valid work permit, the appointment may be rescinded since the agency will not provide coverage for relocation costs.

Since this vacancy is an Area staff post, the Agency will not provide coverage for relocation costs.

When the minimum requirements are not fully met, the Field Director may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications, additional professional training and progressive relevant work experience.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are
expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non- smoking work environment.

The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality.
On appointment, all individuals will be asked to sign a self-attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Sorry, this job opening is no longer available.
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