Job Opening

Posting Title: Protection and Neutrality Officer, West Bank Field Office (4 Posts), P3 (Temporary Job Opening)
Job Code Title: Protection and Neutrality Officer
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: FO West Bank
Posting Period: 06 October 2021 - 19 October 2021
Job Opening Number: 21-Public Administration-UNRWA-165548-J- (E)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

The Protection and Neutrality Officer receives direct supervision and technical guidance from the Protection and Neutrality Team Leader while the Director of UNRWA Affairs is overall responsible and accountable for the implementation of the UNRWA protection mandate and neutrality framework at the field level.


Advises on and supports protection mainstreaming activities on protection principles and standards in UNRWA service delivery and programmes including the implementation of protection audits and follow-up to their recommendations as well as support the coordination of area protection working groups and technical advice to programme colleagues on protection issues;

Plans, develops and oversees protection activities and interventions in support of programmes according to agreed priorities and procedures, providing technical support and guidance as required including in the areas of general protection, gender-based-violence, child protection and disabilities;

Undertakes protection monitoring of key protection threats and risks through regular field missions to gather information and data and documents alleged violations of international humanitarian, human rights and refugee law and provides comprehensive and analytical reports with findings and recommendations to be used as a basis for informing programmatic and advocacy responses in line with UNRWA policies and procedures;

Undertakes advocacy on protection issues with a range of different stakeholders (authorities, donors, diplomats, etc.) including providing contextual and substantive briefings on UNRWA operations and protection issues, and highlights advocacy concerns as needed including civil-military coordination;

Substantively contributes to the coordination of protection activities in the field office both internally with programmes and other departments and also externally with other protection partners including UN agencies and NGOs;

In order to preserve UNRWA’s humanitarian operational space, follows up on the most serious neutrality issues, including by undertaking spot-checks, under the guidance of the Protection and Neutrality Team Leader and according to standard operating procedures in coordination with senior programme and other staff (including schools principals, heads of health centres, chiefs of area offices and other installations managers) that will conduct the routine installations’ inspections, providing support as required;

Supervises, mentors and assesses the performance of supervised staff as assigned and develops and delivers trainings to UNRWA staff on protection and humanitarian principles (particularly neutrality) as required.


Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning and organizing:
Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Judgement/decision making:
Identifies the key issues in a complex situation, and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and on the Organization. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary.

Building trust:
Provides an environment in which others can talk and act without fear of repercussion. Manages in a deliberate and predictable way. Operates with transparency; has no hidden agenda. Places confidence in colleagues, staff members and clients. Gives proper credit to others. Follows through on agreed upon actions. Treats sensitive or confidential information appropriately.


A university degree from an accredited educational institution, preferably in social science, political affairs, international relations, law or a related field.

Job - Specific Qualification

Possession of a valid driving license.

Work Experience

At least six years of relevant experience.

Three years of relevant professional experience in an international organization.

Demonstrable knowledge and understanding of humanitarian protection and neutrality policies and approaches, Excellent analysis, communication, negotiations skills and ability to handle sensitive issues diplomatically.

A minimum of 2 continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number.


- Excellent command of spoken and written English.
- Ability to speak Arabic would be desirable.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and Duration: Temporary Appointment for 6 months with the possibility of further extension subject to availability of funds, need and performance.

The incumbent will be required to reside at the duty station and may be required to travel daily throughout the field of operations in the course of his/her duties;

UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply.
Possession of a valid driving license.
- Relating and Networking
- Planning and Organizing
- Persuading and Influencing
- Applying Technical Expertise
- Leading and Supervising
- Excellent analysis skills
- Communication skills
- Negotiations skills
- Ability to handle sensitive issues diplomatically.

Within the framework of the Inter-Agency Mobility Agreement, UNRWA will seek to engage staff members from other UN entities under this framework, should they be found suitable for this Temporary Appointment.

A roster may be created from the selection exercise, and successful candidates may become eligible for a temporary appointment to the same post or a similar post.

Applicants have to complete the Personal History Profile (PHP) in inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit:

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Sorry, this job opening is no longer available.
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