Job Opening

Posting Title: Head, Technical Support Unit (TSU), TCB, P4
Job Code Title: Technical Officer
Department/Office: International Civil Aviation Organization
Duty Station: MONTREAL
Posting Period: 03 November 2021 - 05 December 2021
Job Opening Number: 21-Aviation-ICAO-167118-R-Montreal (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

The Technical Support Unit (TSU) is responsible for fulfilling, in a timely and efficient manner, the development of technical requirements and specifications, for the procurement of goods and services which arise from technical cooperation projects, in line with ICAO’s procurement rules and regulations. The TSU is also responsible for providing technical support and assistance to the Technical Cooperation Bureau in defining project requirements.
Supporting staff members and managers, in terms of technical policy, is an essential feature to TCB. The proper application of regulations and management of technical policy and activities, whether in procurement, field operations, or field personnel is key to delivering consistent and high quality service in these areas in a transparent and efficient manner.
The incumbent reports directly to the Deputy Director of TCB, with whom s/he consults on complex technical issues. Furthermore, the incumbent, as Head of the Technical Support Unit, directly supervises Technical Officer(s), and General Service staff members. The supervisory level includes technical supervision, coaching and training, as well as performance evaluation, delegation and distribution of tasks and decision on priorities.


Function 1 (incl. Expected results)
Leads, supervises and manages the work and staff of the Technical Support Unit, achieving results such as:
• Supervise and provide direction to TSU staff, motivating them and fostering good performance and teamwork, and evaluate staff performance.
• Organize and manage assigned technical and administrative resources to provide timely and effective service delivery, identifying and addressing gaps.
• Develop an operational plan for the Unit and supervise, monitor, and report on its implementation.
• Define work strategies for the Unit to ensure comprehensive provision of documentation and support services.
• Establish, monitor, and report on work and annual performance plans for staff, ensuring appropriate distribution of tasks and adjusting priorities as required to meet operational needs.
• Design and implement coaching and training strategies to enhance staff capabilities, productivity and performance.
• Supervise and oversee the activities of the Technical Officers to ensure efficient and timely delivery of tasks such as the development of User Requirements, Evaluation of proposals and Implementation support through effective workload analysis and capacity assessment.
• Propose improvements to the technical aspects of the TCB operating rules, regulations and policies.
• Prepare regular periodic statistical reports and analyse issues and trends for decision making by the senior management.
• Chair or participate in technical meetings and working groups held inside and outside ICAO in order to support and promote TCB activities.

Function 2 (incl. Expected results)
Ensures effective implementation of TCB technical rules, regulations and policies for development of technical specifications and terms of reference for the global procurement of diverse goods and services related to the aeronautical and airport activities for the Technical Co-operation and Technical Assistance projects of ICAO, in particular, achieving results such as:
• Oversee/develop, prepare, review and approve Technical Specifications and/or terms of reference for incorporation in ICAO procurement tenders in accordance with the ICAO Procurement policy.
• Oversee the development of effective and transparent evaluation criteria with due regard to ICAO’s procurement code and rules and regulations.
• Coordinate/oversee the technical evaluation of proposals received against solicitations as per ICAO Rules and Regulations with due regard to ICAO’s Procurement Code.
• Lead the technical negotiations with potential suppliers, as required.
• Provide inputs in the preparation of the technical elements of contracts or purchase orders.
• Oversee the development of technical support service estimates.
• In collaboration with TCB Sections, oversee and lead Site Surveys, System Design Documentation Reviews, Technical Meetings, Factory and Site Acceptance Testing, and Warranty /Dispute resolutions, are addressed as required.

Function 3 (incl. Expected results)
Leads and oversees the successful completion of major project milestones such as acceptance tests/factory inspections and commissioning of equipment/systems in particular, achieving results such as:
• Ensure required number and quality of technical consultants, formulate their terms of reference, and oversee the timely issuance of recruitment requests, in line with the overall project plan.
• Monitor and review the performance and competency of Technical Consultants recruited.
• Oversee the review, technical iterations and finally provide approval recommendation to end-users for the System Design Documentation, Factory and Site Acceptance Test Protocols/procedures and Training plan/syllabus by the contractor.
• Ensure the execution of Factory/Site Acceptance tests, submission of progress reports, and other technical deliverables under procurement contracts or project documents.
• Supervise activities of the Technical Support Unit in preparation of specifications, TORs, technical evaluation of bids, negotiations, or any other assigned tasks.
• Through external experts, perform the commissioning of goods and services in the field.
• Lead and/or participate in large, complex field missions, including provision of guidance to external consultants, government officials and other parties and drafting mission summaries, etc. as required in support of TCB projects and management service agreements.

Function 4 (incl. Expected results)
Provides Technical Guidance and Inputs in Project Development, for the Field Operations Section in particular, achieving results such as:
• Research, analyze and present information gathered from diverse sources to recommend innovative solutions in response to initial user requirements in line with the ICAO Global and Regional Air Navigation Plans.
• Perform consulting assignments, in collaboration with the Field Operations Section, by planning and facilitating workshops in developing technical components (refined user requirements, scope and budget) of Management Service Agreements and project documents including developing profiles for project experts, in collaboration with the Field Personnel Section.
• Provide direct technical input, or through subject matter experts, for project document development and during implementation.
• Ensure accurate preparation of Technical Support Services Fee estimates to project document budget preparation and effective disbursement of the budget during implementation to ensure there is no cost over-run in the project.
• Conduct/oversee the technical review of pertinent documents related to Projects throughout the life of the project.

Function 5 (incl. Expected results)
Carries out internal and external liaison activities, achieving results such as:
• Under the guidance of the Deputy Director (DD/TCB) of TCB, establish and maintain contacts with Subject Matter Experts and senior managers in other Bureaux, Regional Offices and field projects.
• Coordinate and manage Civil Aviation entities, National Technical Staff, representatives of suppliers of goods and services at different levels as related to TCB Projects.
• Provide guidance, advice, explanations and improvements on policies and procedures related to technical aspects by analysing statistical data, establishing clear issues and trends in the activities of the Unit.
• Provide input on briefing/debriefing for TCB Project technical requirements and aspects.
• Brief/debrief technical consultants prior to and upon completion of their assignment and evaluate their performance.

Function 6 (incl. Expected results)
Performs other related duties, as assigned.


Professionalism: Strong project management skills. Ability to oversee the development of high standard technical documentation including project and program documents, specifications, terms of reference, evaluation criteria, mission reports, and acceptance reports. Awareness of ICAO functions, standards and recommended practices (Annexes 1 through 18), organization and international activities in developing and implementation of standards and recommended practices in areas related to flight operations, airworthiness, communication, navigation, surveillance and air traffic control. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Technological Awareness: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.



• A first level University Degree in Engineering , preferably in aeronautical, electrical engineering or computer/IT engineering.
• Project Management Certification (PMP or PRINCE).


• An advanced level University Degree (Master’s Degree or academic equivalent), in Business Administration, Engineering or IT.

Work Experience

At least ten (10) years of progressively responsible professional experience in civil aviation with particular experience in developing terms of reference and specifications for procuring civil aviation goods and services and conducting technical evaluations, including experience in private industry and/or government or international organizations.

Strong and proven experience in implementation of complex civil aviation (CNS/ATM, Airports, etc.) projects that include both operational aspects and considerations as well as on-site project management requirements.

Experience in an international public environment dealing with complex technical aviation activities.


Fluent reading, writing and speaking abilities in English.

A working knowledge of another language of the Organization (Arabic, Chinese, French or Russian, Spanish).


Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.”
Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of 3 years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization, in accordance with the provisions of the ICAO service code (Staff Regulations).
ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection,

ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Remuneration: Level P-4 Rate Net Base Salary per annum + Post Adjustment (net) per annum(*)
USD 74,913 + USD 33,786
(*) Post Adjustment is subject to change.

United Nations Considerations

In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.

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