vacance de poste

Intitulé publication: Spécialiste des systèmes informatiques (gestionnaire de projets logiciels), P3
Intitulé code d’emploi: Spécialiste des systèmes informatiques
Département / Bureau: Office des Nations Unies à Vienne
Lieu d'affectation: VIENNA
Période de candidature: 13 décembre 2021 - 11 janvier 2022
No de l’appel á candidature: 21-Information Management Systems-UNOV-168212-R-Vienna (X)
Staffing Exercise N/A
Valeurs fondamentales de l'ONU: intégrité, professionnalisme, respect de la diversité
Désolé, cet appel à candidature n'est plus disponible.
Cadre organisationnel

This position is located in the Solutions Transformation (ST) Team in the Software Products for Member States Unit (SPMS), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV)/ United Nations Office on Drugs and Crime (UNODC), in Vienna (Austria). The incumbent will work under the direct supervision of the Chief, Software Products for Member States (SPMS), and the overall guidance of the Chief of the Information Technology Service (ITS).

For more information on UNOV-UNODC, please visit the following websites: www.unov.org and www.unodc.org .



The Software Products for Member States Unit (SPMS) develops a suite of innovative software deployed at close to a hundred Member States to operationalize UNODC’s mandates in countering corruption, controlling illicit drugs and fighting financial and organized crime. The portfolio of applications provides actionable intelligence through analysis, case management, artificial intelligence and dissemination to Law Enforcement Agencies for combatting financial crime, money laundering and terrorist financing. The suite of solutions is deployed at a large number of Member States and produces a tangible impact in investigations and convictions.

Responsabilités

Within assigned authority, the incumbent will perform the following specific duties:
• Provide substantive support in the management of the implementation of .Net framework-based software and other technical systems and software solutions for Member States.
• Prepare and maintain project management and monitoring overview tools for the implementation in all Member States, including stage, service level, project advancement, cost recovery status and financial aspects.
• Provide requirements management by assisting in identifying, documenting, prioritizing and agreeing on requirements and communicating to relevant stakeholders.
• Review clients’ product demands, develop project plans, and ensure implementations are completed on time, within budget and meet client expectations, liaise closely with technical teams.
• Provide Service Level Management of the product and its development, provide project planning, execution and monitoring.
• Provide risk management by measuring or assessing risk and developing strategies for its management.
• Conduct development lifecycle activities for the .Net framework-based software such as managing sprint meetings, if necessary.
• Participate in the management of software configuration by identifying and documenting the scope of the product underway and enabling communication of these to relevant stakeholders.
• Provide substantive support for change management by identifying, documenting, prioritizing and communicating changes to project management scope and communicating them to relevant stakeholders.
• Ensure provision of release management through identification, documentation, prioritization and agreement of software releases and communication with relevant stakeholders.
• Provide substantive support in the ongoing management of all implementations in Member States by monitoring and following-up implementation stages with clients and with project teams, and by keeping track of customer satisfaction.
• Ensure involvement in product demonstrations, scoping of projects and developing proposals.
• Prepare Service Level Agreements (SLAs) and communicate them to clients, prepare project documents, templates and other requirements.
• Conduct business relationship management by ensuring that all services in the SLAs are satisfactorily provided.
• Proactively keep all channels of communication with clients open. Communicate with clients on relevant Virtual Community platforms.
• Undertake social media management and advocacy, including publishing frequent media material, infographics and client outreach content on various platforms including the UN platforms.
• Provide problem management including problem categorization and service levels. Handle client complaints or major incidents effectively. Investigate and solve clients' problems and bring to the attention of the Support Team. Keep accurate records of discussions and correspondence with customers using SPMS project management tools.
• Provide and manage mission planning for training and support missions by trainers and system deployers to Member States.
• Participate in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
• Analyze statistics or other data to determine the level of customer service provided.
• Provide guidance on all steps required for SLAs/cost recovery to be created and finalized, and provide relevant follow-up activities with clients.
• Participate in developing and maintaining project plans, schedules, and budgets. Assist in assuring that deviations from project schedule are addressed and communicated, assist in developing timely project status reports, monitoring project risk factors and escalating project issues.
• Provide guidance and training to new/junior staff.
• Perform any other work-related tasks, as required.

Compétences

• Professionalism: Has good knowledge of systems design, and development, management, implementation and maintenance of complex information systems. Is able to develop and manage large centralized or decentralized institutional systems. Has conceptual and strategic analytical capacity to understand information system and business operational issues so as to thoroughly analyze and evaluate critical systems matters. Has good knowledge of a range of computer languages and development paradigms, knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s). Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Formation

Advanced university degree (Master’s degree or equivalent) in information systems, computer science, mathematics, statistics or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job - Specific Qualification

Certified in Information Technology Infrastructure Library (ITIL) is desirable

Expérience professionnelle

Au moins cinq années d’expérience professionnelle, à des niveaux de responsabilité de plus en plus élevés, dans les domaines de la gestion/l’exécution de projets de logiciels informatiques et la programmation de logiciels sont exigées.

Une expérience dans le domaine de la technologie réglementaire (« RegTech ») et de la technologie financière (« FinTech ») est souhaitable.

Une expérience de la lutte contre la criminalité financière à l’aide de la technologie dans les domaines de la lutte contre le blanchiment d’argent ou le financement du terrorisme est souhaitable.

Une expérience professionnelle des technologies associées à l’infrastructure .Net et de l’architecture TFS est souhaitable.

Une expérience professionnelle acquise dans le système des Nations Unies ou dans une organisation internationale analogue est souhaitable.

Une expérience de la gestion d’équipes informatiques est souhaitable.

Connaissances linguistiques

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Méthode d'évaluation

Evaluation of qualified candidates may include a technical test and a competency-based interview.

Notice spéciale

This is an extra-budgetary post. Filling of this position is subject to funding availability and the initial appointment will be for a period of one year.

Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

Vienna is classified in the H category (family duty station).

Charte des Nations Unies

Aux termes du paragraphe 3 de l’Article 101 de la Charte des Nations Unies, la considération dominante dans le recrutement du personnel doit être la nécessité d’assurer à l’Organisation les services de personnes possédant les plus hautes qualités de travail, de compétence et d’intégrité. Ne seront pas retenues les candidatures des personnes qui ont commis des violations du droit international des droits de l’homme, des violations du droit international humanitaire, des actes d’exploitation, d’atteintes ou de harcèlement sexuels, ou au sujet desquelles il existe des raisons plausibles de croire qu’elles ont été impliquées dans la commission de tels actes. L’expression « exploitation sexuelle » désigne le fait d’abuser ou de tenter d’abuser d’un état de vulnérabilité, d’un rapport de force inégal ou de rapports de confiance à des fins sexuelles, y compris mais non exclusivement en vue d’en tirer un avantage pécuniaire, social ou politique. On entend par « atteinte sexuelle » toute atteinte physique de nature sexuelle commise par la force, sous la contrainte ou à la faveur d’un rapport inégal, ou la menace d’une telle atteinte. Le harcèlement sexuel s'entend de tout comportement déplacé à connotation sexuelle raisonnablement propre ou de nature à choquer ou humilier, lorsqu'il entrave la bonne marche du service, est présenté comme une condition d'emploi ou crée au lieu de travail un climat d'intimidation, d'hostilité ou de vexation, et lorsque ce comportement est assez grave pour justifier le licenciement de son auteur. La candidature de personnes qui ont commis des infractions autres que des infractions mineures au code de la route ne sera pas retenue.

Sera dûment prise en considération l'importance d'un recrutement effectué sur une base géographique aussi large que possible. Aucune restriction ne sera imposée par l'Organisation à l'accès des hommes et des femmes, dans des conditions égales, à toutes les fonctions, dans ses organes principaux et subsidiaires. Le Secrétariat de l'Organisation des Nations Unies est un espace non-fumeurs.

La considération dominante dans l’engagement, la mutation ou la promotion du personnel est la nécessité de s’assurer les services de personnes possédant les plus hautes qualités de travail, de compétence et d’intégrité. En acceptant une offre d’engagement, les membres du personnel sont soumis(es) à l’autorité du Secrétaire général, qui peut leur assigner l’une quelconque des tâches ou l’un quelconque des postes de l’Organisation des Nations Unies, conformément à l’alinéa c) de l’article 1.2 du Statut du personnel. Dans ce contexte, tous les membres du personnel recrutés sur le plan international sont tenus de changer de fonctions périodiquement à l’intérieur d’un même lieu d’affectation ou dans un autre lieu d’affectation, dans les conditions fixées par le Secrétaire général.

Les candidats sont invités à respecter scrupuleusement toutes les instructions disponibles sur la plateforme de recrutement en ligne Inspira. Pour des informations plus détaillées, ils ou elles peuvent consulter le manuel d'instructions pour le candidat, en cliquant sur le lien hypertexte « Manuels » sur le côté supérieur droit de la page d'accueil de leur compte Inspira.

Les candidatures feront l'objet d'une évaluation et d'un examen préalables sur la base des informations soumises conformément aux critères d'évaluation de l'avis de vacance de poste et aux dispositions législatives internes applicables de l'Organisation des Nations Unies, notamment la Charte des Nations Unies, les résolutions de l'Assemblée générale, le Statut et le Règlement du personnel, les textes administratives et les directives. Les candidats doivent fournir des informations exhaustives et précises conformément aux instructions fournies sur la plateforme Inspira. Une fois la candidature envoyée, aucune modification, suppression ou révision, ni aucun ajout ou changement ne pourra être fait. Il sera procédé à une vérification des références des candidats faisant l'objet d'une attention particulière pour s'assurer de l'exactitude des renseignements qu’ils ont fournis dans leur candidature.

Les avis de vacance de postes publiés sur le Portail des carrières sont retirés à 11:59 p.m. (heure de New York), le jour de la date limite de dépôt des candidatures.

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Désolé, cet appel à candidature n'est plus disponible.
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