Job Opening

Posting Title: Senior Technical Lead, 17
Job Code Title: Senior Technical Lead
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: HQ Amman
Posting Period: 23 November 2021 - 06 December 2021
Job Opening Number: 21-Information Management Systems-UNRWA-168567-R- (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

The Senior Technical Lead is responsible to the Head, Applications Development & Support Section.


Leads the process of analysing user requirements received from the Business Service Management (BSM) Section, and based on this analysis, recommends technical solutions, proposes system’s architecture and design, and provides cost and effort estimates for the implementation of approved solutions.

Manages the development of application software projects in his/her assigned domain(s). In this capacity, acts as the Scrum Master of the Scrum Team, and should make work assignments to team members playing different roles such as designers, developers, testers, etc. using SDLC automation platforms, specifically DevOps. Facilitates communications and interactions between the Scrum Team and other stakeholders.

Manages the provision of regular maintenance and support for assigned software applications through preventive maintenance, resolution of incidents and development of change requests and enhancements. Contributes to the sustainment and enhancement of non-functional aspects of running applications, especially performance and availability.

Organizes and performs unit, integration and other testing for new systems and changes to existing systems; oversees the development and implementation of test cases; assists team members in conducting testing; and helps the BSM Team and users in conducting acceptance testing.

Oversees and contributes to the production of systems documentation, especially design and technical specifications documents, as well as other artefacts produced during the project such as test cases, software builds, operational guidelines, etc.

Coordinates with partners and other external parties as may be required.


UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. In addition, the following competencies apply:

Learning and researching;
Relating and networking;
Applying technical expertise;
Planning and organizing;
Leading and Supervising:
Managing complexity and change;
Innovates and takes risks.
Delivers results.


- Advanced university degree from an accredited educational institution in computer science, information technology or in a related field.
- Formal training in project management techniques, especially Agile methodology and SDLC automation tools.

Job - Specific Qualification

Professional Application Development Certification (desirable)

Project Management Certification (desirable)

Certification in the use of automated SDLC tools or platforms such as DevOps (desirable)

- Formal training in project management techniques, especially Agile methodology and SDLC automation tools.

Work Experience

A minimum of seven years of progressively responsible relevant experience in the area of applications development and implementation.

At least three years of work experience at senior level, managing large application development projects.

Knowledge/experience in the automation of one of the functional areas or domains UNRWA is active in such as education, health, relief, social services, microfinance, external relations, human resources, finance and supply chain management.

Thorough knowledge and proven hands-on experience in web projects involving multi-tier application development, object-oriented design and programming and utilizing .Net tools over major RDBMS, preferably MS SQL.

Experience in the use of a standard/Agile SDLC methodology, project management tools and techniques in addition to using standard productivity tools.


Excellent command of written and spoken English and Arabic.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and duration: Fixed-term appointment of 3 years including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

This job opening is open to internal and external candidates. Only candidates residing in Jordan with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be

Applicants have to complete the Personal History Profile (PHP) in inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered.

A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.

When the minimum requirements are not fully met, the Director of Human Resources may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications and progressive relevant work experience.

NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

The Senior Technical Lead may be required to travel frequently in the Agency's area of operations.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit:

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

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