Job Opening

Posting Title: Chief, Visitors Services, P4 (Temporary Job Opening)
Job Code Title: CHIEF OF UNIT, PUBLIC INFORMATION
Department/Office: Department of Global Communications
Duty Station: NEW YORK
Posting Period: 21 December 2021 - 28 December 2021
Job Opening Number: 21-Public Information-DGC-171053-J-New York (G)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

This post is located in the Visitors' Services Section of the Outreach Division, Department of Global Communications. The Visitors' Services Section at UN Headquarters provides information about the work of the United Nations to the general public, as well as to specialized audiences (schools, universities, Member States, civil society, media). The Section comprises the Guided Tours Unit, a Public Inquiries/Group Programmes Unit, UN Exhibits, as well as the Reham Al Farra Memorial Journalists' Fellowship Programme. The incumbent reports to the Deputy Director of the Outreach Division.

This position is available effective 1 February 2022 for 364 days with the possibility of extension.

Responsibilities

Within delegated authority, the Chief of Visitors Services is responsible for the following:

• Oversees programmes and outreach aimed at visitors to United Nations Headquarters in New York, including Guided Tours, Briefings and Group Programmes, Exhibits, Public Inquiries, and the Reham Al Farra Memorial Journalists' Fellowship Programme.
• Develops plans for maximizing opportunities for visitors and the general public to learn about the UN and its priority issues, working with other Divisions, UN departments and fund and programmes to incorporate relevant themes in the guided tour and briefing programmes, and taking full advantage of social media and new technologies.
• Oversees the preparation of a diverse range of information communications products in support of major public outreach initiatives.
• Develops plans for activities and partnerships with key constituencies to elicit support for and maximize impact of promotional objectives; serves as a principal liaison to media organizations, governmental bodies, national groups, private sector organizations, educational organizations, international organizations, etc; builds information networks; plans and oversees maintenance of publicly accessible information materials on the United Nations; plans and develops outreach activities.
• Oversees the budget of the Visitors Services, including preparing the budget submission, under the Income Section, and reporting to inter-governmental committees and other oversight bodies.
• Responsible for the recruitment, performance evaluation and development of staff, which numbers around 50; coordinates and directs a team of public information staff and mentors and supervises the work of junior officers on specific projects, including assuming an administrative coordinating role for the other Visitors Services in Geneva, Nairobi, and Vienna.
• Represents the Visitors Services in departmental and inter-departmental meetings, and interacts on a regular basis with Security and Safety, Facilities Management, Conference Services, CMP, and Protocol regarding the operational requirements of the services to visitors or high-level visits and special events.
• Acts as Secretary to the UN Exhibits Committee.
• Performs other duties or tasks as required.

Competencies

Professionalism: Knowledge of different aspects of public information and communication. Ability to manage and inspire a large diverse team. Ability to prepare budget proposals and monitor and report on expenditures. Ability to rapidly analyze and integrate diverse information from varied sources. Ability to diplomatically handle sensitive situations with target audiences and cultivate productive relationships. Ability to produce a variety of written communications products in a clear, concise style. Ability to deliver oral presentations to various audiences. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Education

Advanced university degree (Master's degree or equivalent) in communication, journalism, international relations, public administration or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven years of progressively responsible experience in public information, journalism, international relations, public administration or related area is required;

Experience in managing a large team (over 10 staff members) is required.

Experience in budget preparation and reporting is required.

Experience in public speaking is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this post,fluency in English is required. Knowledge of another UN official language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

• This position is temporarily available effective 1 February 2022 for 364 days with the possibility of extension. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment.

• While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.

• The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

• For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 31 August 2021, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brunei Darussalam, Cabo Verde, Cambodia, China, Comoros, Congo, Cuba, Democratic People's Republic of Korea, Djibouti, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Haiti, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Federated States of Micronesia, Monaco, Namibia, Nauru, Norway, Oman, Palau, Papua New Guinea, Qatar, Republic of Korea, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Solomon Islands, Somalia, South Sudan, Suriname, Timor-Leste, Tonga, Turkey, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu, Bolivarian Republic of Venezuela.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Sorry, this job opening is no longer available.
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