Job Opening

Posting Title: Branch Support Assistant -Daily Paid Contract for All Areas, M2B
Job Code Title: Branch Support Assistant
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: Amman North; Amman South; Zarka; Irbid;
Posting Period: 07 February 2022 - 13 February 2022
Job Opening Number: 22-Human Resources-UNRWA-173250-R- (E)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

The incumbent of this post reports to the Branch Manager and is responsible for performing administrative functions and processing loan applications within the set guidelines and procedures. The incumbent receives general guidance on policy, standards and performance from the field’s administrative officer.


In accordance with the Agency policy and procedures, the incumbent:

• Maintains and coordinates administrative operations of the branch, including, personnel, supply, security and
• Maintains records for branch’s staff including attendance, leaves, and coordinates all personnel requests to MD National Office;
• Maintains the general archiving system of the branch, ensuring safety of documents and easy retrieval of informaion and forms,
including client’s files, Credit inquiry and responses, loan applications, clearance, legal notification and registered mail for clients
transferred to legal cases and any other records related to branch’s operations;
• Drafts and prepares Branch Office documentations, including, client contracts, notarial deeds, memoranda and other relevant
programme documents;
• Checks that loan contracts, supporting documents and data has been properly completed, duly signed and notarised before
transfer to the Branch manager for approval;
• Acts as alternative branch cashier; receives payments and issues receipts to clients during the absence of the MD Cashier;
• Receives clients and other visitors to the Branch Office and directs them to relevant staff;
• Sorts and distributes incoming mail. Photocopies, collates and binds reports letters, memoranda and training material.
• Arranges and schedules all office meetings in consultation with the branch manager;
•Provided admin support to other branches when needed;
•Performs any other duties that may be assigned.


• Excellent Knowledge of computer processing skills, MS-Office access and other databases;
• Ability to work under pressure and cope with heavy workload;
• Thoroughness and attention to detail;
• Ability to organize and plan own work;
• Customer oriented;
• Confidentiality.


• Two years post-secondary diploma in business and office practice or business administration or other related discipline.

Work Experience

•Three years’ experience in office work, data entry and processing in a computerized environment.


• Good working knowledge of spoken and written English and Arabic.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Contract Status and duration: Daily Paid Contract for six months.

Benefits : - Daily Paid Rate for the day : JD 21.94

Microfinance Department Salary Scale : ML2B

Duty Station : Microfinance Department / All Areas

Desirable Qualifications:

• A university degree in accountancy or business administration.

Additional Information:

• University degree in business administration or other related field.

Other Information :

• Only candidates residing in Jordan with authorization to work in that duty station at the time of application are eligible to apply.

• The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in the duty station, and without a valid work permit, the appointment may be rescinded since the agency will not provide coverage for relocation costs.

• Since this vacancy is an Area staff post, the Agency will not provide coverage for relocation costs.

• Uncompleted applications will not be accepted and will not be amended as well, please make sure to fill your application probably before the deadline.

General Information:
• This vacancy notice is open to internal and external candidates.

When the minimum requirements are not fully met, Field Director for Field Area staff and Director of Human Resources for Headquarters Area staff, in consultation with the concerned supervisor may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications, additional professional training and progressive relevant work experience.

NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or change the contract modality. On appointment, all individuals will be asked to sign a self-attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Sorry, this job opening is no longer available.
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