Job Opening

Posting Title: Conflict Resolution Officer Consultant
Department/Office: Office of the United Nations Ombudsman and Mediation Services
Duty Station: GENEVA
Posting Period: 06 June 2022 - 29 June 2022
Job Opening Number: 22-Office of the United Nations Ombudsman and Mediation Services-182894-Consultant
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Result of Service

The consultant for conflict resolution is expected to provide the full range of informal dispute resolution services to UN personnel through in-person and virtual engagement. These services shall be provided in a confidential manner.

As needed the consultant is required to provide systemic feedback to the Regional Ombudsman should there be an observable conflict pattern in the cases received.

The consultant will receive and handle confidential cases assigned directly from the United Nations Regional Ombudsman.

Due to the confidential nature of the work of the Office and in accordance with the Terms of Reference, the consultant is not required
to submit reports.

Work Location

Work is expected to be remote.

Expected duration

The consultant is expected to work on an on-call basis up to 31 December 2022.

Expected number of days to be worked for this time period is 33 days, which may be increased if the number of cases increases.

Duties and Responsibilities

The Office of the United Nations Ombudsman and Mediation Services (UNOMS), was established as the informal pillar of the internal system of administration of justice, to make available to personnel the services of impartial and neutral persons to address work-related concerns of UN personnel. There are eight regional branches in UNOMS.

Under the general authority of the UN Ombudsman and the immediate supervision of the Regional Ombudsman, the Consultant for Conflict Resolution will be responsible for the following duties:

1. Provide alternative dispute resolution services to personnel of the United Nations Secretariat and other offices served by the Administration of Justice system;

2. Inform, and where necessary guide, parties in potential or active disputes. Assist in initiating the mediation process when needed;

3. Conduct mediation by helping all parties to resolve workplace conflicts in a voluntary and confidential process, acting as a neutral third-party, facilitate and help conflicting parties to discuss issues and negotiate an agreement;

4. Maintain neutrality and impartiality towards all parties and confidentiality within the process, gather information as appropriate, and help parties identify and understand issues and interests, explore options, and generate solutions to which all parties agree, draft agreements when requested;

5. Assist in identifying systemic issues encountered during ombuds and mediation processes and make proposals towards relevant actions to be taken;

7. Participate in developing and delivering outreach and learning activities on conflict management to help all parties to efficiently utilize the services of the office;

8. Work collaboratively with relevant actors in the various UN offices to achieve solutions to
employment related problems raised by the parties when requested;

9. Develop relationships with clients and advise on all aspects of the office’s services;

10. Offer creative and expert advice on the best service or dispute resolution technique to meet the
client’s needs and requirements;

11. Where required, assist in following up with the parties to receive feedback and to advise clients
of further services;

Qualifications/special skills

Academic Qualifications: Advanced university degree (Master’s degree or equivalent) in alternative dispute resolution,
administration, human resources management, law, social sciences or related field. A first university degree with the relevant combination of qualifications and experience may be accepted in lieu of the advanced university degree.
Experience: A minimum of 7 years of progressively responsible experience in legal, managerial or dispute
resolution or related fields.

Training or work experience in conflict resolution including mediation required.

Experience working in the UN System, or similar international organization is desirable.
Language: English and French are the working languages of the United Nations Secretariat. For the consultancy advertised, fluency in English and French is required.
Knowledge of another official UN language is an advantage.

No Fee


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