Job Opening

Posting Title: General Services Clerk, EUR/NAT, G2
Department/Office: International Civil Aviation Organization
Duty Station: PARIS
Posting Period: 13 June 2022 - 17 July 2022
Job Opening Number: 22-Administration-ICAO-183448-R-Paris (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

The European and North Atlantic (EUR/NAT) Regional Office in Paris, France, is primarily responsible for maintaining continuous liaison with the States to which it is accredited (56 Contracting States) and with appropriate international organizations, regional civil aviation bodies, and UN Agencies and programmes. The Regional Office ensures interregional coordination and promotes the timely and harmonized implementation of ICAO Strategic Objectives, policies, and decisions. The Regional Office also provides technical guidance and assists States with the implementation of ICAO Standards and Recommended Practices (SARPs), aviation safety and air navigation plans.

The General Services Clerk from the EUR/NAT Administration Unit reports to the General Services Supervisor, who will provide advice and guidance on work procedures and establish priorities and schedules.


Function 1 (incl. Expected results)
Provides messenger duties,, achieving results such as:

• Provides general office support services to help ensure the smooth functioning of an organizational unit.
• Deliver and collect mail and any other correspondence for distribution within the Regional Office, ensuring that the documents are circulated correctly and at a timely interval.
• Archive documents as requested and ensure the archive room is kept in order and tidy.

Function 2 (incl. Expected results)
Provides assistance related to building maintenance services, achieving results such as:

• Perform routine maintenance check of premises, ensuring building is clean inside as well as outside and report any issues to the Administration.
• Check on a daily basis that all equipment and fixtures are in order and report any faults (this includes water, electrical and plumbing equipment, light bulbs, furniture, etc.).
• Perform small repair works.
• Assist the General Services Supervisor in performing maintenance tasks.

Function 3 (incl. Expected results)
Ensures preparation of the conference and meeting rooms, achieving results such as:

• Assist in preparing conference rooms before meetings, ensuring that the necessary nameplates, signboards are in place and beverages are available, etc.
• Assist in configuring conference rooms and in setting up sound equipment and climate control.

Function 4 (incl. Expected results)
Ensures inventory, building, equipment and general office services, achieving results such as:

• Assist the General Services Supervisor in performing inventory, building and equipment maintenance tasks.
• Keep appropriate records of stock and inventory of supplies for the Office; prepare the necessary orders to replenish stock and verify deliveries.
• Keep stock of, handle and distribute supplies.
• Relieve the General Services Assistant at the reception, when required.
• Receive and stock supplies, as well as move furniture, when required.

Function 5 (incl. Expected results)
Performs other related duties, as assigned.


Professionalism: Ability to lift and carry heavy objects; willingness to conform to appropriate dress code requirements; basic office, computer, inventory and building maintenance skills; ability to interact with staff, building tenants, visitors and delegates in a professional manner; ability to work in an international setting. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.


High school diploma or equivalent is required.

Work Experience

A minimum of two (2) years of experience in a service industry dealing with the public and performing general office work are required.


Fluent reading, writing and speaking abilities in French and a working knowledge of English.

A working knowledge of any other language of the Organization (Arabic, Chinese, Russian, Spanish).


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

It should be noted that this post is to be filled on a fixed-term basis for an initial period of three (3) years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC),

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Level G-2
Net Base Salary per annum EUR 30,131

United Nations Considerations

In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.

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