Job Opening

Posting Title: SENIOR INFORMATION TECHNOLOGY ASSISTANT, G7
Job Code Title: SENIOR INFORMATION TECHNOLOGY ASSISTANT
Department/Office: Office of the High Commissioner for Human Rights
Duty Station: GENEVA
Posting Period: 22 June 2022 - 21 July 2022
Job Opening Number: 22-Information Management Systems-OHCHR-184604-R-Geneva (O)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

This position is located in the Information Management and Technology (IMT) Section / Programme Support and Management Services (PSMS) of the Office of the High Commissioner for Human Rights (OHCHR), Geneva. The incumbent reports directly to the Head of the Enterprise Infrastructure Unit and works under the overall supervision of the Chief of IMTS.

Responsibilities

Within delegated authority, the Information Technology Assistant will be responsible for the following duties:

Desktop Administration and Configuration
• Provides full range of technical assistance and team supervision in the area of desktop administration and support.
• Plans, schedules, and co-ordinates the work of the team.
• Distributes work assignments to members of the team and monitors progress.
• Provides guidance and training to new/junior staff.
• Coordinates with other organizational units on issues that affect desktop administration and configuration.
• Establishes procedures to monitor all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
• Oversees software distribution updates, scripting, testing and support.
• Performs research into new versions of centrally supported software and manage beta testing, production rollout and post production support.
• Performs 2nd level desktop troubleshooting in conjunction with the Help Desk.
• Provides technical advice to clients when necessary.
• Designs and establishes internal databases and files.
• Performs other related duties as required.

Server Operations and Administration
• Provides full range of technical assistance and team supervision in the area of server operations and administration.
• Plans, schedules, and coordinates the work of the team.
• Distributes work assignments to members of the team and monitors progress.
• Provides guidance and training to new/junior staff.
• Oversees the installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
• Oversees the administration, operation, technical support, and monitoring of server systems.
• Undertakes complex trouble shooting of server systems
• Liaises with other groups of OHCHR and the user Departments for maintaining the efficient and reliable operations of server systems.
• Ensures 24x7 operations and monitoring of assigned systems.
• Identifies the need for new systems or re-engineering of the existing systems.
• Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems, and produces pertinent reports.
• Designs and establishes internal databases and files.
• Writes and maintains the documentation of server systems, pertinent to operations and system administration.
• Performs other related duties as required.

Service Installation and Support
• Supervises a team of installation or support staff.
• Ensures that calls or service requests are logged and tracked in the automated tracking system with minimum delay.
• Acts as problem escalation point for staff at lower levels.
• Diagnoses and resolves more complex hardware, software, or connectivity problems with minimum delay.
• Escalates problems/tasks to the appropriate parties in accordance with established procedure.
• Designs and implements solutions for simple problems.
• Assists in research and resolution of more complex problems.
• Keeps abreast of developments in technology both in the UN and in the industry in general.
• Provides orientation and training to technical staff.
• Provides training to end-users on the use of standard systems and applications.
• Draft end-user and/or technical documentation.
• Generates workload and performance reports on a regular basis.
• Assists in the design and continuous improvement of the automated tracking system.
• Performs other related duties as required.

Procurement and Logistics
• Supervises the staff and oversees the operations of the Logistics Unit.
• Distributes work orders and monitors progress.
• Ensures that proper inventory management procedures are observed.
• Ensures that all security procedures are enforced.
• Manages the procurement of inventory supplies.
• Liaises with other areas of OHCHR, focal points, and staff of the Permanent Missions.
• Generates workload and performance reports on a regular basis.
• Assists in research and evaluation of new standard equipment.
• Assists in establishing procurement specifications for client requests.
• Assists in the design and continuous improvement of the automated inventory management system.
• Performs other duties as required.

Service Coordination
• Supervises all staff and oversees the operations of the Service Coordination Unit.
• Ensures that all requests are logged and tracked with minimum delay.
• Ensures that quality assurance procedures are implemented.
• Distributes work assignments and monitors progress.
• Liaises with other areas of OHCHR to facilitate completion of service requests.
• Acts as the client contact point for OHCHR services.
• Provides advice to clients regarding OHCHR standards and workflow processes.
• Establishes and documents workflow procedures for simple OHCHR requests.
• Assists in the design and documentation of more complex workflow procedures.
• Assists in the design and continuous improvement of the automated request management system.
• Keeps abreast of latest OHCHR standards and technology.
• Generates workload and performance reports on a regular basis.
• Performs other duties as required.

Physical Requirements
• May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis.
• May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.
• May be required to visit user’s premises to resolve problems on their servers or desktop PCs.
• May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.

Competencies

PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

PLANNING& ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

High school diploma or equivalent.

Work Experience

At least ten (10) years of experience in information technology or related area is required.

Experience in installing, customising, and managing a helpdesk ticketing system is desirable.

Experience in ITIL processes and ITIL foundation certificate is desirable.

Experience in Prince2 project management methodology and Prince 2 foundation certificate is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Staff members who were granted a fixed-term, continuing or permanent appointment as a result of having passed a predecessor test recognized by the Office of Human Resources Management, and who have continuously held such appointments, are not required to take the new test.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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