Job Opening

Posting Title: Network Technician
Department/Office: United Nations Office at Geneva
Duty Station: GENEVA
Posting Period: 14 July 2022 - 15 August 2022
Job Opening Number: 22-United Nations Office at Geneva-185994-Individual Contractor
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Result of Service

• Strict adherence to the project schedule and milestones
• Good team player. Ability to collaborate both with the Connectivity team, with the SHP construction and renovation Contactors and with other stakeholders.
• Assigned work is completed in due time at the required level of quality.

Work Location


Expected duration

Starts asap for one year contract, with a possibility of extension subject to the needs of the project and availability of funds.

Duties and Responsibilities

The United Nations Office at Geneva (UNOG) is undergoing a major capital renovation project called the Strategic Heritage Plan (SHP). As part of this project, UNOG has erected a new building and is renovating its existing buildings. The UNOG is housed in the Palais des Nations, a complex of historical buildings outstanding testimony to early twentieth century architecture.
As part of the SHP project, Information and Communication Technologies Services (ICTS) is responsible, among others, for the design, configuration, testing and operation of the UNOG Local Area Network (LAN).
This position is located in ICTS/Service Delivery/Unified Communication and Connectivity Team, under the supervision of Chief of the Team.

Preparatory work (network infrastructure):
• Under the supervision of the Connectivity Manager prepare and build the testing environment for the networking infrastructure,
• Unpack, assemble, install software and licences, configure, lab test and troubleshoot distribution and access network switches,
• Label switches and prepare them for the hand over to the construction Contractor for their physical installation in the buildings. Assist the updating the asset inventory records,
• Develop and document procedures and configurations.
Commissioning of the network infrastructure:
• Assist in the testing of the network infrastructure and related systems,
• Participate in the installation testing and commissioning of the switches performed by the Contractor,
• Perform final tests (endurance, stress, etc.) once the Contractor testing is finished,
• Troubleshoot network issues once the new network becomes operational and minimise the duration of the impact on the users,
• Escalate problems to third level support team,
• Maintain and update technical documentation.
System integration:
Participate in the following assignments:
• Testing, troubleshooting and fine-tuning the Wi-Fi system
• Test the UNOG Distributed Antenna System
• Test and troubleshoot the integration of the telephony, audio-visual and video conferencing equipment with the UNOG LAN
• Test and troubleshoot the integration of the security systems (IP cameras, access control, public address system, etc.) with the UNOG LAN
• Test and troubleshoot the integration of the Building Management System (BMS) with the UNOG LAN
• Test and troubleshoot the integration of various other ICT systems (SAN, NAS, IPT, WAN, MAN) with the UNOG LAN

Service Support
• Diagnose and resolve any hardware, software, or connectivity problem with minimum impact on end-users
• Log all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
• Escalate problems/tasks to the appropriate parties in accordance with established procedure
• Detect problem patterns and recommend solutions
• Provide technical advice to other stakeholders (Security, Facility Management, third party service providers, etc.) involved in the construction, when necessary
• Keep abreast of developments in technology both in the UN and in the IT industry

Perform other related duties as required.

Qualifications/special skills

Academic Qualifications: A High School Diploma is required.
CCNA (Cisco Certified Network Associate) training is required (applicant required to upload copy of training ccompletion certificate).
CCNA certification is desired.
Project management (including risk management) and ITIL certifications are desired.
Information security (CompTIA Security+ or equivalent) certification is desired.
Experience: At least three years of professional experience with Cisco networking (IPT, Wi-Fi, distribution and access switches configuration, upgrading, patching, licencing, testing, troubleshooting, supervisor module, etc.) is required.
Proven experience in working in a team is required.
At least three years of proven working experience in integrating security IP cameras, access control systems, audio-video and video conferencing equipment, BMS, unified communication and converged networks is desired.
Advanced network skills are required.
Experience in working with copper and optical fibre infrastructure (cabling, connectivity, terminating, measuring, etc.) is required.
Strict adherence to project milestones is required.
Ability to understand construction engineering drawings is required.
Software Defined Access experience is desired.
Bandwidth management and network optimisation is desired.
Experience providing support to large (3000+ end users) user groups (network architecture, network security and firewall rule management) is desired.
Applicants are encouraged to describe their work experience requirements in the application form.
Language: Fluency in English or French (both written and oral) and working knowledge of the other language is required.

Additional Information

This contract is administrated by UNOPS; therefore, will follow UNOPS Rules and Regulations.

No Fee


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