Job Opening

Posting Title: Chief, Technical Support and Quality Assurance Section, P4
Job Code Title: Technical Officer
Department/Office: International Civil Aviation Organization
Duty Station: MONTREAL
Posting Period: 18 July 2022 - 18 August 2022
Job Opening Number: 22-Aviation-ICAO-186385-R-Montreal (X)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

The Technical Co-operation Bureau (TCB) is responsible for the execution of ICAO’s Technical Co-operation Programme (TCP), providing technical support to ICAO Member States, through Technical Co-operation (TC) projects, funded by the State, multi-lateral, bilateral and other donor-funded mechanisms, in all matters relating to the development of safe, secure and environmentally friendly civil aviation. TCB also undertakes Technical Assistance (TA) projects, specifically referred to TCB by the Secretariat’s Regular Programme. It also assists States in identifying and formulating regional, State, inter-State and fellowship programmes.

The Technical Support & Quality Assurance Section (TSQAS), is responsible for fulfilling in a timely and efficient manner, the development of technical requirements and specifications for the procurement of goods and services as well as for providing support on project quality assurance during their implementation for projects which arise from technical cooperation projects in line with ICAO’s procurement rules and regulations. The TSQAS is also responsible for providing technical support and assistance to the Technical Cooperation Bureau in defining project requirements.
Supporting staff members and managers, in terms of technical policy, is an essential feature to TCB. The proper application of regulations and management of technical policy and activities, whether in procurement, field operations, or field personnel is key to delivering a consistent and a high quality service in these areas in a transparent and efficient manner.

The incumbent reports directly to the Deputy Director, TCB, with whom s/he consults on complex technical issues. As Chief, TSQAS, the incumbent directly supervises the Head, Technical Support Unit (TSU) and the Head, Technical Quality Assurance & Compliance Unit (TQACU). The supervisory level includes technical supervision, coaching and training, as well as performance evaluation, delegation and distribution of tasks and decisions on priorities.

Responsibilities

Function 1 (incl. Expected results)
Plans and implements strategies and programmes for the management of TCB’s technical activities, achieving results such as:
• Establish strategy and priorities, and guide the overall activities of pre-contract (TSU) and post-contract (TQACU) Units.
• Provide leadership in support of the implementation of Technical Cooperation and Technical Assistance project strategies.
• Proactively identify/develop technology and solutions to the current and potential needs of ICAO member states, in collaboration with other ICAO Bureaux.
• Define measurable key performance indicators for the Section’s activities and ensure the achievement of defined SLAs.
• Provide critical business intelligence on overall industry trends and emerging issues in the areas TCB assists States, to position the Bureau to proactively anticipate, plan and meet States’ needs.
• Provide Project Quality Assurance and Compliance services, which cover the primary stakeholder interests (business, user and supplier), independent of the project manager to the project board.

Function 2 (incl. Expected results)
Leads, supervises and manages the Operational Plan for the Technical Support & Quality Assurance Section (TSQAS), achieving results such as:
• Exercise overall management responsibilities, including planning, supervising and ensuring the implementation of the operational plans.
• Coordinate and oversee the preparation and effective disbursement of the Technical Support Services (TSS) budget for the Section.
• Direct and manage TCB’s technical support services, including the development, strategy execution of technical activities; coordinate and enforce standards, procedures and guidelines.
• Influence, facilitate and lead the development and implementation of major TC or TA project initiatives, ensuring organization-wide approaches.
• Ensure adherence to policies, procedures and standards (such as the Procurement Code and ISO procedures) in all the Section’s activities.
• Ensure confidentiality and provide assistance, as well as access to technical documentations during audits and investigations related to the Section’s technical activities.

Function 3 (incl. Expected results)
Leads, supervises and manages the work and staff of the Technical Support & Quality Assurance Section (TSQAS), achieving results such as:
• Supervise and provide direction to TSQAS staff, motivating them and fostering good performance and teamwork, and evaluate staff performance.
• Organize and manage assigned technical and administrative resources to provide timely and effective service delivery, identifying and addressing gaps.
• Define work strategies for the Section to ensure comprehensive provision of documentation and support services.
• Establish, monitor, and report on work and annual performance plans for staff, ensuring appropriate distribution of tasks and adjusting priorities as required to meet operational needs.
• Design and implement coaching and training strategies to enhance staff capabilities, productivity and performance.
• Supervise and oversee the activities of the Technical Support and Technical Quality Assurance & Compliance Unit Heads to ensure efficient and timely delivery of through effective workload analysis and capacity assessment.
• Propose improvements to the technical aspects of the TCB operating rules, regulations and policies.
• Prepare regular periodic statistical reports and analyze issues and trends for decision making by the senior management.
• Chair or participate in technical meetings and working groups held inside and outside ICAO in order to support and promote TCB activities.

Function 4 (incl. Expected results)
Provides project Quality Assurance activities, achieving results such as:
• Assist the Field Operations Section (FOS) to develop the business case
• Advise FOS on the selection of project management team members advising on the risk management approach
• Verify the business case against external events and project progress
• Ensure that the project remains aligned with the customer strategy and requirement
• Verify that the solution continues to provide value for money periodically checking that the project remains viable
• Verify compliance of milestone deliverables to ensure that any supplier and contractor payments are authorized
• Review issues and risks by assessing their impact on the business case
• Monitor management stage and project progress against the agreed tolerances.

Function 5 (incl. Expected results)
Carries out internal and external liaison activities, achieving results such as:
• Under the guidance of the Deputy Director (DD/TCB) of TCB, establish and maintain contacts with Subject Matter Experts and senior managers in other Bureaus, Regional Offices and field projects.
• Coordinate and manage, through DD/TCB, with Civil Aviation entities, National Technical Staff, representatives of suppliers of goods and services at different levels as related to TCB Projects.
• Provide guidance, advice, explanations and improvements on policies and procedures related to technical aspects by analyzing statistical data, establishing clear issues and trends in the activities of the Section.
• Provide input on briefing/debriefing for TCB Project technical requirements and aspects.
• Brief/debrief technical consultants prior to, and upon completion of their assignment, and evaluate their performance.

Function 6 (incl. Expected results)
Performs other related duties, as assigned.

Competencies

Professionalism: Knowledge of ICAO functions, standards and recommended practices (Annexes 1 through 18), organization and international activities in developing and implementation of standards and recommended practices in areas related to flight operations, airworthiness, communication, navigation, surveillance and air traffic control, in particular the Aviation Systems Block Upgrade (ASBU) framework. Strong Project Management skills in the implementation of complex projects in the Air Transport Industry (ATI). Ability to clearly oversee the development of high standard technical documentation including project and programme documents, specifications, terms of reference, evaluation criteria, mission reports, and acceptance reports. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Accountability: Takes ownership for all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

Education

• A first-level university degree in engineering, aeronautical engineering, electrical engineering, computer/IT engineering, or in a related field is required.
• Project Management certification (PMP or PRINCE 2) is required.
• Public Procurement certification (such as CIPS II or above) is required.
• An advanced-level university degree (Master’s Degree or academic equivalent) in business administration, engineering or information technology is desirable.

Work Experience

• A minimum of ten (10) years of progressively responsible professional experience in civil aviation, with particular experience in developing terms of reference and specifications for procuring civil aviation goods and services and conducting technical evaluations, including experience in private industry and/or government or international organizations is required.

• Proven experience in implementation of complex civil aviation (CNS/ATM, Airports, etc.) projects that include both operational and technical aspects, as well as on-site project management requirements is required.

• Experience in an international public environment dealing with complex technical aviation activities is desirable.

Languages

Fluent reading, writing and speaking abilities in English is required.
A working knowledge of Spanish is desirable.
A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian) is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The ICAO Assembly reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.”

Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of 2 years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization, in accordance with the provisions of the ICAO service code (Staff Regulations).
ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Remuneration: Level P-4 Rate Net Base Salary
per annum + Post Adjustment (net) per annum(*)
USD 75,602 USD 34,928
(*) Post Adjustment is subject to change.

United Nations Considerations

In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.

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