vacance de poste

Intitulé publication: Human Resources Operations Manager, P4
Intitulé code d’emploi: OFFICE ASSISTANT
Département / Bureau: United Nations Relief and Works Agency (UNRWA)
Lieu d'affectation: HQ Amman
Période de candidature: 24 juillet 2022 - 06 août 2022
No de l’appel á candidature: 22-Human Resources-UNRWA-186526-R- (R)
Staffing Exercise N/A
Valeurs fondamentales de l'ONU: intégrité, professionnalisme, respect de la diversité
Désolé, cet appel à candidature n'est plus disponible.
Cadre organisationnel

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.

The Human Resources Operations Manager reports to the Chief, Human Resources Operational Services Division (CHROSD).


* Provides strategic advice and support to the CHROSD on human resources related matters including core HR areas such as recruitment, appointments, transfers and assignments of International and Area staff, and Complementary Personnel; provides advice on setting the HROSD strategic vision and plan;

* Supervises the efficiency and quality of work of the HROSD teams in carrying out all human resources transactions; identifies areas for improvement, develops systems, policies and/or processes to introduce improvements, develops improvements implementation plans and monitors the implementation of improvements; provides coaching, mentoring, and training to the HROSD staff members on the implementation of identified improvements; ensures change and related sensitivities are managed efficiently, gaining colleagues’ support with change interventions;

* Ensures a consistent Agency-wide application of Staff Regulations, Rules, Personnel Directives and Instructions, and other statements of policy governing the duties, obligations, privileges, benefits, and entitlements of Agency staff; provides timely and consistent guidance and assistance to the Field Offices and HQ Departments on related matters; drafts circulars, designs SOPs and guidelines, and provides advice on interpretation of policies, regulations, and rules;

* Develops and manages oversight frameworks for HROSD systems, policy and operations implemented in Fields and at HQ, in compliance with regulations, and monitors and reports on progress in the implementation of functions, programs and operations;

* Manages the Agency’s Performance Management System, overseeing its implementation across Fields and HQs; evaluates the efficiency of the system, produces recommendations for changes and improvements, plans and supervises the correct implementation of changes; provides technical advice, coaching, mentoring, and training to Field and HQ staff, ensuring adherence to policy, process and quality;

* Provides advice to the Director and Deputy Director of Human Resources regarding HR planning; participates in the preparation and development of a yearly HR plan and oversees its implementation; evaluates the outcomes of the plan and takes necessary actions, as required;

* Undertakes special projects; is the focal point for requests for inputs or data from the Executive Office, the Director of Human Resources’ office and other UN organizations; coordinates HROSD inputs for review by the CHROSD;


UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply.

Applying Technical Expertise
Planning and Organizing
Delivering Results
Adapting and Responding to Change
Creating and Maintaining Impact and Partnership

For guidance on how to prepare for competency-based interviews:


Advanced university degree (Master’s or equivalent) from an accredited educational institution in human resources management, business or public administration, social sciences or related discipline.

Expérience professionnelle

A minimum of eight years of progressively responsible and relevant professional experience in human resources management, including staff administration, recruitment, training and development is required.

Four years as a manager of an HR Section/Division or team leader in an HR department, in a UN system agency, NGO or international organization is required

A minimum of two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required

Functional hands on expertise and knowledge of interpretation and implementation of HR policies, rules, regulations including staff benefits, entitlements, compensation and contractual modalities is required.

Experience driving the modernization of HR operations using new technologies and business process standardization is required

Strong understanding of the data analysis to make informed decisions is required.

Experience within the United Nations System is desirable.

Connaissances linguistiques

Excellent command of spoken and written English.

Méthode d'évaluation

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Notice spéciale

Type of Contract and duration: 2 years, with the possibility of further extension.

Applicants have to complete the Personal History Profile (PHP) in inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered.

A roster may be created from the selection exercise, and successful candidates may become eligible for an appointment to the same post or a similar post.

A first level university degree in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered unacceptable combination.

UNRWA welcomes applications from qualified candidates with disabilities.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the
difficult circumstances in which they live.

For more details on UNRWA, please visit:

Charte des Nations Unies

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Désolé, cet appel à candidature n'est plus disponible.
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