The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political missions, Agencies, Funds and Programmes of the UN system worldwide.
This position is located in the Network Support Unit (NSU) of the Infrastructure Operations Section (IOS) within the Service for Geospatial, Information and Telecommunication Technology (SGITT) at the United Nations Global Service Centre (UNGSC) in Brindisi, Italy.
The Information Systems Assistant will work under the direct supervision of the Chief IOS or other designated officer.
Within delegated authority, the Information Systems Assistant will be responsible for the following duties:
• Assists with the planning of all major information systems projects within the Mission, monitoring the progress of the systems analysis, design, development, testing and implementation of new, moderately complex systems, and/or, participates as a member of a team with responsibility for major components of more complex systems;
• Assists with the management of the Information Systems budget, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs;
• Supports the development of technical specifications for the procurement of equipment and contractual services, and coordinates the technical evaluation of offers and proposals received;
• Handles all aspects of contract administration including the establishment of service level agreements with vendors and chargeback policy for users;
• Assists the team with the development of strategies to implement global information systems projects originating out of DFS/ICTD and the Mission;
• Assists the team with the development, implementation and monitoring of information systems standards, guidelines and procedures;
• Assists the team with the development of detailed systems and other functional specifications and user documentation as required;
• Provides advice to users, analysing user requirements and translating these into new applications; determines application systems integration and linkage issues;
• Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc;
• Supports the team with the development of training materials, operating and user manuals and trains staff in the use of assigned systems;
• Assists with the development of disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible;
• Researches, analyses and evaluates new technologies and makes recommendations for their deployment;
• Participates in writing reports and papers on systems-related topics, system requirements, information strategy etc;
• Develops the yearly work plan, mentors and supervises personnel of the Unit.
Internetworking and Infrastructure
• Participates in the development of plans for major IT systems’ projects within the mission, monitoring the progress of the design, installation and commissioning of various networks and systems;
• Contributes to the maintenance of internet working systems that includes routers and switches, operating systems’ platforms, database management systems, servers, workstations, and related equipment;
• Devises and administers disaster recovery plans; provides training for support staff in implementing these plans to ensure optimal readiness;
• Shares responsibility for the proper implementation of backup and recovery procedures;
• Maintains a regular review of the network resources access control, data security, and server and data stores security systems;
• Ensures all information security systems are properly configured and maintained;
• Supports the user access control for network resources and overall network security.
• Provides guidance to, and may supervise, new/junior staff, consultants, etc.
Professionalism: Knowledge in the application of appropriate techniques and programming languages. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.
Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.
High School Diploma or equivalent is required.
BRM (Business Relationship Management) Certification is desirable.
At least eight (8) years of progressively responsible experience in Information Systems and Technology or related area is required.
Experience in carrying out programmatic/administrative tasks necessary for the functioning of the Unit including preparation of cost estimates/budgets, reporting on budget/programme performance, contracting vendor services or related area is required.
Experience providing services in the field of Information Systems and Technology or related area or in a field operation of the United Nations common system or comparable international organization is desirable.
Experience in the field of information Systems and Technology or related area in a conflict or post-conflict setting is desirable.
Experience in managing/supporting O365 in the United Nations common system or comparable international organization or private sector is desirable.
Experience in Business Relationship Management is desirable.
Experience in devising Scope of Requirements for complex procurement technology related cases is desirable.
English and French are the working languages of the United Nations Secretariat. For this position, fluency in English (both oral and written) is required.
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff.
Female candidates are strongly encouraged to apply for this position.
This position is open for recruitment for an initial period of one year and may be subject to extension
Aux termes du paragraphe 3 de l’Article 101 de la Charte des Nations Unies, la considération dominante dans le recrutement du personnel doit être la nécessité d’assurer à l’Organisation les services de personnes possédant les plus hautes qualités de travail, de compétence et d’intégrité. Ne seront pas retenues les candidatures des personnes qui ont commis des violations du droit international des droits de l’homme, des violations du droit international humanitaire, des actes d’exploitation, d’atteintes ou de harcèlement sexuels, ou au sujet desquelles il existe des raisons plausibles de croire qu’elles ont été impliquées dans la commission de tels actes. L’expression « exploitation sexuelle » désigne le fait d’abuser ou de tenter d’abuser d’un état de vulnérabilité, d’un rapport de force inégal ou de rapports de confiance à des fins sexuelles, y compris mais non exclusivement en vue d’en tirer un avantage pécuniaire, social ou politique. On entend par « atteinte sexuelle » toute atteinte physique de nature sexuelle commise par la force, sous la contrainte ou à la faveur d’un rapport inégal, ou la menace d’une telle atteinte. Le harcèlement sexuel s'entend de tout comportement déplacé à connotation sexuelle raisonnablement propre ou de nature à choquer ou humilier, lorsqu'il entrave la bonne marche du service, est présenté comme une condition d'emploi ou crée au lieu de travail un climat d'intimidation, d'hostilité ou de vexation, et lorsque ce comportement est assez grave pour justifier le licenciement de son auteur. La candidature de personnes qui ont commis des infractions autres que des infractions mineures au code de la route ne sera pas retenue.
Sera dûment prise en considération l'importance d'un recrutement effectué sur une base géographique aussi large que possible. Aucune restriction ne sera imposée par l'Organisation à l'accès des hommes et des femmes, dans des conditions égales, à toutes les fonctions, dans ses organes principaux et subsidiaires. Le Secrétariat de l'Organisation des Nations Unies est un espace non-fumeurs.
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