Job Opening

Department/Office: Department of Global Communications
Duty Station: NEW YORK
Posting Period: 26 October 2022 - 24 November 2022
Job Opening Number: 22-Administration-DGC-189285-R-New York (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Org. Setting and Reporting

This position is located in the Executive Office of the Department of Global Communications.

The Executive Office is responsible for all financial, personnel, information technology service and general administrative matters concerning the Department.

The incumbent will report to the Administrative Officer.


Within delegated authority, the Administrative Assistant will be responsible for the following duties:

• Service installation and Support: Attempt to resolve as many problem calls or service requests on initial contact; Perform tasks related to scheduled service requests, Including equipment replacement, equipment installation/de-installation, software installation (standard and specialized), LAN connection, returns to stock, site surveys, etc.; Diagnose and resolve any hardware, software, or connectivity problems with minimal delay; Escalate problems/tasks for both non-technical and technical staff at lower levels to the appropriate parties in accordance with established procedure and monitor to resolution; Detect problem patterns and recommend solutions;

• Service Coordination: Liaise with relevant areas of OICT to facilitate completion of service requests; Provide advice to clients regarding OICT standards and workflow processes; Keep abreast of latest OICT standards and developments in technology in the UN and in the industry in general; Provide technical advice, guidance and training to DGC staff. Perform other duties as require

• User Provisioning: Coordinate with Section Chiefs and staff member in identifying required trainings for the agreed roles in Umoja; Raise User Access Provisioning (UAP) request in UAP Tool; Runs SLO Access Validation report on bi-monthly basis; Runs Segregation of Duties (SoD) Conflict Report as required.

• Desktop Administration and Configuration: Monitor all personal computers running the UN software delivery system and specialized software to ensure that software distribution are delivered correctly. Perform software distribution updates, scripting, testing and support. Perform 2nd level desktop trouble-shooting in conjunction with the ITSD Help Desk

• Utilize dashboards and reports to prepare monthly staffing table and relevant statistical data/charts, and monitors departmental compliance with mandatory training and align with the HR scorecard by division.

• Coordinates with Services and Sections frequently with internal team members in facilitating a smooth work flow within the department, including assisting staff at all levels with information technology related enquiries and issues (including facilitating the assistance of OICT where required), including providing monitoring and assistance with DGC shared drives and SharePoint sites.

• Performs other related administrative and information technology related duties, as required ( e.g., operational travel programme; physical space planning; identification of office technology needs and maintenance of equipment, software and systems; review and procurement of consumables and stationery; organizing and coordinating training for users).

• Maybe responsible for guiding, training, and supervising the work of more junior General Service staff.

• Undertakes other assignments, as required. The incumbent may be required to move, mount or store office equipment weighing up to 50 pounds, as well as visit user’s premises to resolve problems on their equipment.


•PROFESSIONALISM: Ability to perform a broad range of administrative and human resource functions, database management, etc. Ability to apply knowledge of various administrative and human resources rules and regulations in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

•PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

•TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.


High school diploma or equivalent.

Work Experience

At least seven (7) years of experience in administrative services, or related area is required.

A minimum of three (3) years of experience using and supporting MS365 apps (SharePoint Online, MS Teams, OneDrive, Power BI) is required.

Experience with inventory management is desirable.

Experience in survey technologies (Survey Monkey, MS Forms) is desirable.

Experience as security liaison focal point for an ERP is desirable.

Experience in hardware and software support is desirable.


English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test in English at the United Nations Headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International Criminal Tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia; or the United Nations Accounting or Statistical Assistant Examination at the United Nations Headquarters may be accepted in lieu of the GGST.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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