• Volume of ticket request resolutions in line with other members of the team, workload dependent;
• Excellent communication skills;
• Good team player, collaborative in addressing workload;
Geneva
Expected to start on 1 October 2022 and through 31 December 2022.
These five (5) positions are required for ICT equipment installation and possibly early life ICT support for the newly constructed Building H in the UNOG Palais compound, as part of the ongoing Strategic Heritage Project (SHP).
These positions are located in the ICTS/SDS/Personal Computing Team and incumbents will work under the direct supervision of Chief of the Personal Computing Unit.
• End User Devices Administration and Configuration:
• Develops End User Devices images for standard configurations of Computing Environments;
• Assists in performing software distribution updates, scripting, testing and support;
• Maintains and updates technical documentation for desktop management software;
• Receives and logs problem calls or service requests in the automated tracking system with minimum delay;
• Attempts to resolve as many problems calls or service requests on initial contact;
• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc;
• Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay;
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc;
• Acts as problem escalation point for technical staff ;
• Escalates problems/tasks to the appropriate parties in accordance with established procedure;
• Provide technical advice to clients when necessary;
• Effective handling (unboxing, moving, installation, operation, testing and maintenance) of all hardware equipment.
• Ability to physically handle UN standard hardware equipment not exceeding 12 Kg per single unit.
• Performs other related duties as required.
Academic Qualifications: High School Diploma required.
Experience: Three years of professional experience in an IT environment, including strong knowledge of imaging devices and helpdesk support is required.
Language: English and French are the working languages of the UN Secretariat. Fluency in English (both
oral and written) is required; working knowledge of French is desirable.
This contract is administrated by UNOPS; therefore, will follow UNOPS Rules and
Regulations.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.