Job Opening

Posting Title: INFORMATION SYSTEMS ASSISTANT, FS5
Job Code Title: INFORMATION SYSTEMS ASSISTANT
Department/Office: United Nations Interim Force in Lebanon
Duty Station: NAQOURA
Posting Period: 15 September 2022 - 29 September 2022
Job Opening Number: 22-Information Management Systems-UNIFIL-190113-F-Naqoura (M)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

This position is located in the Service Management Unit, within the Field Technology Section (FTS), United Nations Interim Force in Lebanon (UNIFIL), Naqoura. The incumbents will report to the Chief Service Management, or his/her designate.

Responsibilities

Assists with the planning of all major information systems projects within the Mission, monitoring the progress of the systems analysis, design, development, testing, and implementation of new, moderately complex systems, and/or, participates as a member of a team with responsibility for major components of more complex systems;
Assists with the management of the Information Systems budget, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs;
Supports the development of technical specifications for the procurement of equipment and contractual services, and coordinates the technical evaluation of offers and proposals received;
Assists the team with the development of strategies to implement global information systems projects originating out of OICT and the Mission;
Assists the team with the development, implementation, and monitoring of information systems standards, guidelines, and procedures;
Assists the team with the development of detailed systems and other functional specifications and user documentation as required;
Provides advice to users, analysing user requirements and translating these into new applications; determines application systems integration and linkage issues;
Maintains, upgrades, or enhances existing user systems including client email applications; troubleshoots and provides continuing support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.;
Provides technical support and resolve service requests for all mission users on enterprise and local systems including client email applications.
Escalates applications and email system problems to the appropriate parties; detects problem patterns and recommends solutions;
Supports the team with the development of training materials, operating and user manuals and trains staff in the use of assigned systems;
Assists with the development of disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible;
Research, analyses, and evaluates new technologies and makes recommendations for their deployment;
Participates in writing reports and papers on systems-related topics, system requirements, information strategy etc.;
Develops the yearly work plan, mentors, and supervises personnel of the Unit.

Competencies

- Professionalism:
Knowledge of a wide range of information systems with adequate skills for contributing to a team through the operation, maintenance, and support of these systems. Ability to analyze, review, and make recommendations to improve the delivery of technology services. Ability to provide timely and efficient problem assessment, resolution and advise to mission clients on technology issues including email operations and administration.
Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

- Team work:
Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
- Client Orientation:
Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

High school diploma or equivalent is required.

Job - Specific Qualification

Technical or vocational certificates in computer science, information systems, mathematics, statistics, or related field is desirable.

Work Experience

At least eight (8) years of progressively responsible experience in Information Systems and Technology, or related area, is required.

Experience providing services in the field of Information Systems and Technology or related area to or in a field operation of the United Nations common system or comparable international organization is desirable.

Experience in providing support to Enterprise Application systems including email systems is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this position, fluency in English (both oral and written) is required.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed informal interview.

Special Notice

This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff.
Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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