vacance de poste

Intitulé publication: INFORMATION SYSTEMS ASSISTANT, G6
Intitulé code d’emploi: Assistant aux systèmes informatiques
Département / Bureau: Force des Nations Unies chargée du maintien de la paix à Chypre
Lieu d'affectation: NICOSIA
Période de candidature: 07 septembre 2022 - 06 octobre 2022
No de l’appel á candidature: 22-Information Management Systems-UNFICYP-190203-R-Nicosia (M)
Staffing Exercise N/A
Valeurs fondamentales de l'ONU: intégrité, professionnalisme, respect de la diversité
Désolé, cet appel à candidature n'est plus disponible.
Cadre organisationnel

This position is located in the Service Management Unit, Field Technology Section in UNFICYP. The incumbent typically reports to an Application Support Team Supervisor or Chief Service Management Unit.

Responsabilités

• Participates in the, programming, testing, debugging and implementation of new application systems releases, modules and functionalities, as they are deployed centrally throughout UN missions and offices. The applications include, but not limited to Umoja ERP modules, Cloud based applications in O365 ecosystem, COMET, COSMOS, FSS, SAGE and others.
• Tests and implements simple computer application systems and programs using UN established standards for IT technologies, programming languages and tools.
• Serves as team member in the planning, specification, design, implementation and support of computer application systems; independently liaises with users to define and specify requirements. Liaise with end users about their business requirement from applications centrally deployed and asses their needs for application update, support and training.
• Installs computer application systems software and hardware according to specifications; monitors computer applications systems using appropriate monitoring tools and produces monitoring reports. This includes all necessary tools and accessory applications to be used in support of centralized applications: Citrix Workspace, Microsoft Power BI for reporting and others.
• Prepares technical and user documentation for deployed computer application systems, as well as training materials and conducts technical presentations. Performing training on new Umoja modules and functionality as well as to new Umoja users.
• Maintains functional specifications for computer application systems, programs and procedures developed and/or modified.
• Maintains and updates the documentation library for Umoja support by consolidating and recording all references gathered for Tier 1 and 2 support with all problems and corresponding solutions for reference purposes.
• Deploying relevant modules as per guidance of Umoja deployment team, together with affected stakeholders (senior staff) and affected users (end users) and sections (Financial Performance and Reporting Section, Procurement Section and Human Resources Management Section etc.) as well as to military and UNPOL staff.
• Attending trainings, WeBex sessions, VTC meetings on pre-deployment, deployment and hyper care stages of all Umoja modules to enhance understanding and enrich knowledge to implement and effectively support the required module.
• Provides support for deployed computer application systems including version management, data recovery and deployment to users’ offices; performs ongoing reviews with users and developers and responds to users requests.
• Drafts correspondence and communications, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports.
• Serves as focal point for coordination, monitoring and expedition of computer application systems deployment projects, involving extensive liaison with diverse organizational units to initiate requests; prepares standard terms of reference; processes and follows-up on administrative actions and resolves issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc.
• Performs UMOJA user access provisioning and authorization maintenance, including frequent collaboration with SLO focal points, and local and global functional approvers.
• Organizes Instruction Led Trainings (ILT) as authorized Umoja LPE-T for Section chiefs and Other staff members in order to be assigned the appropriate Umoja role for their functions.
• Performs complex troubleshooting for Umoja user access, resolving Umoja technical issues as well as the alignment of access to business requirements.
• Monitors authorized usage to existing assigned UMOJA roles to confirm their validity.
• Investigates and resolves Umoja service requests locally in the mission. Advises and make recommendations for the solution of Umoja related issues in Tier1 level together with Local Process Experts (LPEs).
• Otherwise escalates a work order to Tier2a Umoja support team at UNGSC-B and coordinates with assigned technicians for solving the issues.
• Following up on support tasks related through Umoja via iNeed system and ensuring that support requests/incidents are resolved within established KPIs (for incidents 12 hours, for requests 5 days)
• Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions.
• Provides guidance to new/junior staff.
• Occasionally supervises a team of staff for specific projects.
• Distributes work assignments to members of the team and monitors progress.
• Performs other duties as assigned.

Compétences

• Professionalism: Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of relevant programming language(s) and ability to use programming skills to develop information systems. Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client

Formation

High school diploma or equivalent is required.

Expérience professionnelle

A total of seven years of experience in Systems Administration and Maintenance, ERP administration and support is required.

Experience in Software Development and Technical Writing or related area is required.

Experience in information systems analysis and programming is desirable.

Connaissances linguistiques

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.

Méthode d'évaluation

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Notice spéciale

Applicants in the General Service category shall meet the relevant employment requirements of the host country (Republic of Cyprus), including fulfilling visa or work permit stipulations.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

Charte des Nations Unies

Aux termes du paragraphe 3 de l’Article 101 de la Charte des Nations Unies, la considération dominante dans le recrutement du personnel doit être la nécessité d’assurer à l’Organisation les services de personnes possédant les plus hautes qualités de travail, de compétence et d’intégrité. Ne seront pas retenues les candidatures des personnes qui ont commis des violations du droit international des droits de l’homme, des violations du droit international humanitaire, des actes d’exploitation, d’atteintes ou de harcèlement sexuels, ou au sujet desquelles il existe des raisons plausibles de croire qu’elles ont été impliquées dans la commission de tels actes. L’expression « exploitation sexuelle » désigne le fait d’abuser ou de tenter d’abuser d’un état de vulnérabilité, d’un rapport de force inégal ou de rapports de confiance à des fins sexuelles, y compris mais non exclusivement en vue d’en tirer un avantage pécuniaire, social ou politique. On entend par « atteinte sexuelle » toute atteinte physique de nature sexuelle commise par la force, sous la contrainte ou à la faveur d’un rapport inégal, ou la menace d’une telle atteinte. Le harcèlement sexuel s'entend de tout comportement déplacé à connotation sexuelle raisonnablement propre ou de nature à choquer ou humilier, lorsqu'il entrave la bonne marche du service, est présenté comme une condition d'emploi ou crée au lieu de travail un climat d'intimidation, d'hostilité ou de vexation, et lorsque ce comportement est assez grave pour justifier le licenciement de son auteur. La candidature de personnes qui ont commis des infractions autres que des infractions mineures au code de la route ne sera pas retenue.

Sera dûment prise en considération l'importance d'un recrutement effectué sur une base géographique aussi large que possible. Aucune restriction ne sera imposée par l'Organisation à l'accès des hommes et des femmes, dans des conditions égales, à toutes les fonctions, dans ses organes principaux et subsidiaires. Le Secrétariat de l'Organisation des Nations Unies est un espace non-fumeurs.

La considération dominante dans l’engagement, la mutation ou la promotion du personnel est la nécessité de s’assurer les services de personnes possédant les plus hautes qualités de travail, de compétence et d’intégrité. En acceptant une offre d’engagement, les membres du personnel sont soumis(es) à l’autorité du Secrétaire général, qui peut leur assigner l’une quelconque des tâches ou l’un quelconque des postes de l’Organisation des Nations Unies, conformément à l’alinéa c) de l’article 1.2 du Statut du personnel. Dans ce contexte, tous les membres du personnel recrutés sur le plan international sont tenus de changer de fonctions périodiquement à l’intérieur d’un même lieu d’affectation ou dans un autre lieu d’affectation, dans les conditions fixées par le Secrétaire général.

Les candidats sont invités à respecter scrupuleusement toutes les instructions disponibles sur la plateforme de recrutement en ligne Inspira. Pour des informations plus détaillées, ils ou elles peuvent consulter le manuel d'instructions pour le candidat, en cliquant sur le lien hypertexte « Manuels » sur le côté supérieur droit de la page d'accueil de leur compte Inspira.

Les candidatures feront l'objet d'une évaluation et d'un examen préalables sur la base des informations soumises conformément aux critères d'évaluation de l'avis de vacance de poste et aux dispositions législatives internes applicables de l'Organisation des Nations Unies, notamment la Charte des Nations Unies, les résolutions de l'Assemblée générale, le Statut et le Règlement du personnel, les textes administratives et les directives. Les candidats doivent fournir des informations exhaustives et précises conformément aux instructions fournies sur la plateforme Inspira. Une fois la candidature envoyée, aucune modification, suppression ou révision, ni aucun ajout ou changement ne pourra être fait. Il sera procédé à une vérification des références des candidats faisant l'objet d'une attention particulière pour s'assurer de l'exactitude des renseignements qu’ils ont fournis dans leur candidature.

Les avis de vacance de postes publiés sur le Portail des carrières sont retirés à 11:59 p.m. (heure de New York), le jour de la date limite de dépôt des candidatures.

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Désolé, cet appel à candidature n'est plus disponible.
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