vacance de poste

Intitulé publication: Consultant - IT Service Desk Management Assistant, (Local) (HQ Gaza)
Département / Bureau: United Nations Relief and Works Agency (UNRWA)
Lieu d'affectation: HQ Gaza
Période de candidature: 12 septembre 2022 - 25 septembre 2022
No de l’appel á candidature: 22-UNRWA - Information Management - Headquarters Gaza-190654-Consultant
Staffing Exercise N/A
Valeurs fondamentales de l'ONU: intégrité, professionnalisme, respect de la diversité
Désolé, cet appel à candidature n'est plus disponible.
Result of Service

UNRWA is an equal opportunity employer and welcomes applications from both women and men.
UNRWA encourages applications from qualified women. Only those applicants shortlisted for an interview will be contacted. UNRWA is a non-smoking environment.

Work Location

Gaza

Expected duration

¿ The duration of the consultancy is 6 to 11 months, extendable according to performance and availability of funds.

¿ Remuneration for this consultancy will be USD 1,050.20 (Grade 10), depending on fund availability, qualifications, and relevant experience.

¿ The incumbent will be based in Gaza.

Duties and Responsibilities

• Act as a single point of contact for all incoming service requests, log all incoming service desks to the service desk system.
• Maintains a log of the ICT forms requesting ICT services and open tickets; assigns forms to ICT Service Desk staff and files these forms.
• Analyzing and resolving incidents according to established operational procedures.
• Escalating incidents when necessary and identifying and employing measures to prevent a recurrence. Managing support requests until closure
• Produce monthly reports and statistics from the service desk system.
• Follows up on pending service desk tickets with users, updates them with progress, and follows up with the ICT service desk team on pending requests.
• Assisting in updating the technical information database, the Service Desk knowledge base, and The workflow and procedures.
• Assisting in developing or improving technical service policies or technical documentation
• Producing technical documentation or user manuals as required.
• Performing other duties as required.

Qualifications/special skills

Academic Qualifications:

¿ A diploma degree, or university degree or master's degree from an accredited educational institution in
information technology, information management, Information systems, computer science,
computer engineering, Software engineering, Business Administration, Management, or other
related disciplines;

DESIRABLE QUALIFICATIONS:

¿ ITIL Certification


Experience:

¿ A minimum of 2 years of experience for a diploma, or bachelor's degree and a minimum of 1 years for a master's degree in a Service Desk environment, supporting customers, and the following functional and technical skills.
¿ Experience in the Microsoft for Education environment.

Competency:

¿ Excellent written English and verbal communication skills, interpersonal and collaborative skills.
¿ High degree of initiative, dependability, and ability to work with minimal supervision.
¿ High level of personal integrity and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity.
¿ Ability to deliver quality results.
¿ Excellent writing and presentation skills
¿ Strong analytical and problem-solving skills.
¿ Language fluency in English is required (verbal and written).
¿ Excellent telephone manners interpersonal skills.
¿ Teamwork skills.
¿ Emotional intelligence in customer service.


Language:

¿ Excellent written and spoken English.

Additional Information

UNRWA Information Management and Technology Department (IMTD) is seeking an IT Service Desk Management Assistant who will enhance the team's capacity to support the operations in the delivery of support services to its customers following the IT frameworks and standards and support of demanding customers from a service desk perspective.

Aucun frais de dossier

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Désolé, cet appel à candidature n'est plus disponible.
partager
Accueil | Confidentialite | Plan du site | Courriers frauduleux | Contactez-nous
Copyright 2022 United Nations. All rights reserved