Job Opening

Department/Office: United Nations Joint Staff Pension Fund - Pension Administration
Duty Station: NEW YORK
Posting Period: 28 October 2022 - 11 December 2022
Job Opening Number: 22-Administration-UNJSPF PA-190852-R-New York (O)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

This position is located in the Client Services of the Pension Administration (PA) of the United Nations Joint Staff Pension Fund (UNJSPF) in New York. The incumbent reports to the Chief of Client Services. The incumbent plans, organizes and manages the work of the New York Client Services and Outreach Section and acts as Deputy to the Chief of the Section.


Under the direct supervision of the Chief, CSNY the incumbent performs the following main duties.
-Assists in the management, supervision and completion of the work programme of the CSNY Section; helps establish the overall work plan and resource requirements for the Section in consultation with the Section Chief, while providing direct managerial supervision and substantive guidance to staff; allocates work assignments and monitors performance of staff against key performance indicators with regard to the completion of enquiries escalated to the Fund.
-Assists in the management and supervision of the Call Centre team; liaises with the Call Centre team leads regarding workload, resource requirements and resource planning in consultation with the Section Chief, while providing substantive guidance; monitors performance of Call Centre against key performance indicators and established SLAs; ensures adequate training is provided to the Call Centre team.
-Ensures that adequate staffing levels with the requisite experience are maintained to provide advice on complex benefit provisions; guides, develops and trains staff in the Section and, as required, in other units in CSS.
-Helps Prepare CSNY workplan in collaboration with CSNY P3 Benefits Officer and Section Chief, as well as performance evaluations for the CSNY team .
-Ensures that all CSNY staff consistently apply the provisions of the Fund's Regulations, Rules and Pension Adjustment System.
-Ensures that all procedures relating to the Section are clearly and concisely documented and amended as necessary.
-Supervises the formulation and development of procedures and work guidelines, including for CSS activities and processes relating to the annual Certificate of Entitlement (CE) exercise applicable to the beneficiaries of the Fund. Designing internal control systems and establishing security procedures to address issues with respect to continued eligibility to a pension benefit and fraud management.
-Counsels and advises individual active participants, retirees, other beneficiaries and organization on the most complex and sensitive issues regarding pension benefits; Provides leadership in respect to the administration of the Emergency Fund; ensures that outputs maintain high-quality standards and are carried out in a timely fashion; Prepares monthly performance reports for senior management.
- Formulates training programmes, including the presentation of training materials after identifying the most appropriate areas/subject matter for the purpose and/or revises training proposals emanating from other areas of the Fund; recommends the staff members best suited for conducting specialized training; undertakes virtual training missions and as training missions (outreach) away from HQ, as agreed with CSNY Section Chief disseminates training information using diverse media.
-Participates in design of and provision of training and education for the team responding to initial requests for information of a straight-forward nature.
-Provides support to the Chief CSS in the implementation of projects under the CSS mandate collaborating with IMSS. Manages CS project work by providing an integrated project management approach identifying available resources and potential resource constraints and establishing realistic goals and timelines in liaison with the Fund's Project Management Office and BTAU unit. Provides substantive input and user feedback on the use of the Fund’s Client Relationship Management (CRM) and IPAS systems. Collaborates with IMSS (and others if required) in the design, development, testing, implementation and maintenance of BI dashboards. Collaborates with the Business Support Services Unit, OSS Units, and others to implement staff training and eLearning. Supports Chief CSS in other projects related to the CARE strategy and Client Service Delivery Model (CSDM).
-Performs administrative functions and special duties as required. Undertakes special projects at the request of the Chief CSS. Liaises with Chiefs and Benefit Officers of other CSS units/sections on work, timetables, new developments. Liaises with management and other sections and services in the Fund on current developments affecting the work of the section; Participates in the recruitment and selection of staff and in the recommendations for promotion ; evaluates the work performance of staff.
-Deputizes for the Chief of Section in the management of the Section by supervising the work of the Section, as required. Participates in the overall management of the Section; acts as Officer-in-Charge when required.
-Performs other duties as required,


Professionalism: Knowledge of pension administration. Ability to communicate on the pension rules and regulations. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work

Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Managing performance: Delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly.


Advanced university degree (Master’s or equivalent) in finance, accounting, legal, business or public administration, human resources management, social sciences or other related field. A first university degree in combination with at least two years of qualifying work experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven years of progressively responsible experience in pension entitlements, employee benefit administration, claims processing or payroll processing is required

Experience in client management is required.

Experience in an international/government pension scheme’s regulations and rules is desirable.

Experience in managing and leading teams and in supervising staff in a diverse multinational and multicultural environment is desirable.


English and French are the working languages of the United Nations Secretariat. For the post, fluency in oral and written English is required; good knowledge of French (both oral and written) is desirable. Knowledge of another official United Nations language is desirable.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview

Special Notice

The UNJSPF is an inter-agency body established by the United Nations General Assembly in 1949. The Pension Fund pays benefits in 17 currencies to more than 80,000 beneficiaries who reside in 190 countries, and services more than 134,000 participants who work in the 25 Member Organizations of the Pension Fund.

The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the UN Secretariat. Any candidate from a member organization of the UNJSPF applying for the post is considered as an internal,candidate provided he/she has been appointed through the appointment and promotion procedures applicable in his/her respective organization.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Joint Staff Pension Fund is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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