Job Opening

Department/Office: United Nations Office at Nairobi
Duty Station: NAIROBI
Posting Period: 18 October 2022 - 16 November 2022
Job Opening Number: 22-Data Analytics and Management-UNON-190965-R-Nairobi (X)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Org. Setting and Reporting

The United Nations Office at Nairobi (UNON) is the United Nations headquarters in Africa and the representative office of the Secretary-General. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the Resident Coordinator System (RCS) and the United Nations Human Settlements Programme (UN-Habitat) globally, as well as other United Nations Agencies, Funds or Programmes operating in or from Kenya, by providing administrative, conference and information services (

This post is located in the Office of the Director, Division of Administrative Services, UNON, under the direct supervision of the Administrative Officer.


• Dashboards: Develop dashboards and other business intelligence and analytical products for management and clients including Key Performance Indicators, other metrics and visuals as appropriate.
• Reporting: Coordinate development of template for reporting on performance management (KPIs) by DAS Services. Monitor quality and consistency of reporting and make recommendations for improvement. Prepare other reports related to client services and response rates as required.
• Document Repository: Take lead in developing a common repository for client related information and documentation.
• Training and support: Respond to technical queries; Provide guidance and training to staff on SharePoint, Teams and other platforms. Prepare, maintain and update files and internal databases.
• Escalation/Service Coordination: Receive and log service requests; Create and assign work orders in accordance with the established procedures; Liaise with others as appropriate to facilitate completion of service requests; Address escalated problems and monitor resolution.
• Implementation of Client Relationship Management (CRM) tools: Use of Customer Relationship Management System such as Service Now/iNEED, to address all client requests; Assist in training staff in usage and utility of the CRM tool. Update and maintain a knowledge base with tested, proven and practiced IT solutions and best practices that can be used for problems logged. Make recommendations and prepare FAQs and regular reports with the applicable CRM tools
• CRM initiatives information and outreach (intranet and Website):
Assists with visualizations and regular updates on CRM related information on web pages or brochures; Liaise with other Intranet focal points as appropriate.
• Problem Management: Coordinate weekly meetings. Escalate problems based on established criteria and Standard Operating Procedures. Ensure problems are addressed within the KPIs/benchmarks. Identify and develop quick solutions. Follow-up on issues and record solutions in the knowledge base data base for future reference and usage. Act as a focal person for all problems past benchmark and generate weekly reports on actions being taken or solutions identified.
• Data Management for service provision per request: Collect and monitor all data related to the UNON/DAS service provision, in cooperation with the DAS service focal points. Ensure the data is regularly consolidated at the technical level and keep ready to share upon request by different service provision stakeholders. Manage the KPI provision per functional service line.
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Assists with visualizations and updating information material such as web pages or brochures.
• Perform other related duties as may be assigned.


PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks; Good technical skills, ability to conduct network maintenance, provide server services and user support; The ability to perform analysis, modeling and interpretation of data in support of decision-making; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations.

COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify and exhibits interest in having two-way communication; Demonstrates openness in sharing information and keeping people informed.

TECHNOLOGICAL AWARENESS: Using new technology, hardware, and software packages to complete key tasks. Investigating and evaluating new technology, hardware, and software packages to be used to support key work activities. Well conversant with use of data and modern reporting tools. Providing support to others in how to use and apply new technology, hardware and software. Developing or managing new office systems or procedures which use technology.


High school diploma or equivalent is required. Supplemental training in Computer Science, modern reporting tools, System Administration, Business Intelligence, Database Administration, Service Operations, System Analysis, Software Development, or another related IT field is required.
Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application.

Work Experience

A minimum of seven (7) years of relevant and progressively responsible experience in the Information Technology (IT) field, Statistics and data management, Business Intelligence reporting, or related field is required.

Working experience in performance management (KPIs) and reporting against KPIs or Business Intelligence environment is required.

Experience with data and modern reporting tools (such as Power BI and Tableau) is required.

Working experience in the administration, management and operation of a large Information Technology environment is desirable.

Experience in a client relationship management environment is desirable.

1 year or more of experience in data analytics or related area is desirable.


English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in written and oral English is required. Knowledge of another United Nations official language is desirable.

"NOTE: "fluency equals a rating of "fluent" in all four areas (read, write, speak, understand) and " Knowledge of" equals a rating of " confident" in two of the four areas.


Evaluation of qualified candidates for this position may include a technical assessment which may be followed by a competency-based interview.

Special Notice

Appointment or assignment against this position is for an initial period of one year. The position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

Internal Applicants – when completing the PHP, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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