Job Opening

Posting Title: Field Applications Officer, 16
Job Code Title: Field Applications Officer
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: AMMAN
Posting Period: 25 September 2022 - 09 October 2022
Job Opening Number: 22-Information Management Systems-UNRWA-191176-R-Amman (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

•The incumbent is responsible to the Head, Field ICT Office, A18.

•The incumbent supervises two professional staff.


The incumbent:

•Conceptualizes, develops, plans for and oversees specific projects for the design and implementation of Field information systems initiatives, including information systems applications, collaboration and Web Content management development projects.

•Manages Field plans, in close coordination with HQA Information Management Service Division, for feasibility assessment, requirements specification and design, including project plans, schedules, time and costs estimates, metrics and performance measures for Field applications development projects; tracks, monitors and reports on project progress against plan, requirements, quality measures, standard processes; leads execution of the most complex aspects of projects (e.g. formulation of business requirements, systems analysis, development, RFP preparation, proposal analysis, contract negotiations, contract management, etc.

•Manages assigned Applications unit staff and activities; provides technical guidance, instructions, training, support and documentation for Applications unit staff and ensures that Field Applications needs are fulfilled; plans for and reports on projected capacity requirements.

•Provides expert advice on complex systems analysis, design and integration.

•Prepares technical and user documentation for entire systems and interdependent applications.

•Liaises, coordinates with and guides users on all aspects during all phases of project development and implementation, including various aspects of business process re-engineering and management of change.

•Participates in the Field ICT Change Management and Disaster Recovery Planning activities.

•Participates in Field ICT Office budget preparation and provides necessary inputs to Field Applications budget requirements.

•Prepares management reports on applications metrics and inventories.

•Performs other duties as may be assigned by the supervisor(s).


•Service oriented and ability to establish and maintain effective working relationships.

•Commitment to continuous learning, willingness to keep abreast of new developments in the field of information technology;

•Strong analytical skills.

•Ability to plan and organize the on-going assignments.

• Good communication skills.


•A university degree in computer science or information technology.

•ITIL service management certification preferably at practitioner level.

•Formal training in project management techniques, especially Agile methodology and Software Development Life Cycle (SDLC) automation tools.

Work Experience

Six years of progressively experience in delivering applications development services in a large ICT environment using a variety of development technologies involving MS .Net, including two years in a supervisory position managing and implementing management information systems is required.


Very good command of written and spoken English and Arabic.


•Technical test
•Competency-based Interview

Special Notice

•Contract Status: Fixed-Term Appointment for 3 years including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

•Benefits: Grade 16, Monthly Salary JD 1098 & 90 Fils, Plus 50.82% Special Occupational Allowance. Other benefits include Provident Fund contribution (15% of basic salary paid by the Agency) & medical insurance. Dependency allowance is subject to eligibility.

• Department/Office: Information Management & Technology
• Duty Station: Jordan field Office

Other Information :

•The incumbent may be required to travel in Agency’s area of operations.

•The incumbent may be required to work beyond the normal duty hours and on call basis.

Desirable Qualification:

•Advanced degree in an IT or business management related disciplines.

•Experience in application design and development in web environments on Windows platform.

•Experience or knowledge of HTML, AJAX, JavaScript, Crystal Reports, object-oriented analysis and design.

•Knowledge of UNRWA's operations and computer facilities environment.

•Knowledge/experience in SharePoint Online and DevOps platforms.


When the minimum requirements are not fully met, Field Director for Field Area staff and Director of Human Resources for Headquarters Area staff, in consultation with the concerned supervisor may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications, additional professional training and progressive relevant work experience. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

General Information:

• This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded.

• Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities.

• A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.

• Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate.

• For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade.

• Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.

• The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.

• UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.

• The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.

•A candidate who is a government employee must disclose this relationship on his or her application. If the candidate is offered the post, he or she must resign their government employment before accepting the post.

•A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more.

• UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Sorry, this job opening is no longer available.
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