Job Opening

Posting Title: MAIL ASSISTANT, G5
Department/Office: United Nations Assistance Mission for Iraq
Duty Station: KUWAIT
Posting Period: 09 November 2022 - 23 November 2022
Job Opening Number: 22-Administration-UNAMI-194834-R-Kuwait (M)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Org. Setting and Reporting

This position is located in the Facilities Management and Welfare Section within the United Nations Assistance Mission for Iraq (UNAMI), Kuwait. The incumbent will report to the Facilities Management Officer.


Within delegated authority, the Mail Assistant will be responsible for the following duties:
• Dispatches pouch documentation, distribution of interoffice mail, incoming USPS mail, incoming pouch, outgoing mail materials and overnight express services.
• Prepares tags to identify destinations, dates, airline carrier, and correct pouch numbers, summary of enclosures for each destination.
• Estimates number of pouches. Prepares daily pouch log reflecting the number of pouches, weights, etc. for scheduled airlines destinations and airlines.
• Tracks the distribution of all mail as well as pouch service.
• Drafts proposals on procedures, and systems of operation.
• Searches for the most efficient routings and schedules based on availability of space, frequency of flights, and pouch schedules.
• Contacts airline and courier representatives, re-mailers, daily to ensure smooth movement of pouches and mail.
• Assists in the computerization of operations of mail operations, e.g., barcodes, etc.
• Prepares airway bills and related documents for courier pouches and special pouch shipments.
• Prepares computerized records on the details of outgoing material, e.g., sender, addressee, and destination for financial and statistical purposes.
• Compiles, computes and prepares statistics on work carried out by office.
• Revises outgoing pouch worksheets when routing is changed; advises departments involved; drafts letters of instructions to users.
• Makes airline reservations for containers for pouch shipments; checks address to ensure correct routing; prepares paperwork, checks weight, and seals containers.
• Ensures that all items received through the incoming pouch for transshipment, outgoing pouch, and in outgoing mail units, are accurately recorded, official and in compliance with pouch and mail rules, and that respective departments are properly charged.
• Signs for valuable items to be shipped via pouch and outgoing mail unit, identifies and sorts of items to be shipped by pouch, by mail or by contracted shippers.
• Checks and verifies invoices for payment.
• Ensures that items for pouching and mailing are properly sorted to meet departure deadlines and provides special handling for items such as medicines, sensitive equipment, film, and other valuable equipment; advises sender of pouching and mailing procedures and best manner of dispatch.
• Ensures timely distribution of urgent mail.
• Delivers by hand, sensitive and urgent letters to embassies, government ministries, UN Agencies and NGOs, etc.
• Ensures timely distribution of conference documents.
• Receives all official, personal and confidential mail and packages, addressed to United Nations Secretary General and Deputy Secretary General; codifies, delivers, and maintains accurate records.
• Receives certified mail, registered mail, express mail, mail from permanent missions, courier deliveries, and other personal mail; prepares log sheet and forwards to the appropriate offices.
• Signs the credit memos and summary of enclosures.
• Assists unit supervisor to open and inspect items intended for dispatch to ensure that all are in compliance with pouch and mail regulations.
• Co-ordinates with other supervisors of the units to maintain workflow.
• Assists the registry supervisor in conducting registry needs assessment for all conferences and official functions and advises the supervisor of the requirements of each.
• Organizes courier services to facilitate communication and flow of documents and information amongst dispersed delegates during conferences.
• Performs other duties as required.


PROFESSIONALISM: Knowledge of handling mail and pouch operations. Ability to work in an international or multilateral organization with focus on customer service. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.


A High School diploma or equivalent is required.

Job - Specific Qualification

Supplementary technical training in handling mail or related area is desirable.

Work Experience

A minimum of five (5) years of progressively responsible experience working in handling mail, pouch, registry operations or related area is required.

Experience within UN system, international/national organizations is desirable.

Knowledge of UN rules and regulations on pouch and courier services is desirable.

Knowledge of computer applications MS Word and MS Excel is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of Arabic language is desirable.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

All non-Kuwaiti applicants need to have a valid work permit and residency Visa for Kuwait and need to upload a copy of such work permit residency documents.

Appointment against this post is for an initial period of one year and may be subject to extension.This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

Internal Applicants – when completing the PHP, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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