Job Opening

Job Code Title: Head of Administrative Services Section
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: HQ Amman
Posting Period: 10 December 2022 - 06 January 2023
Job Opening Number: 22-Administration-UNRWA-197394-R- (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.

The Head of Administrative Services Section reports to the Chief Central Support Division and receives technical guidance from the Chief Human Resources Operational Services Division in issues related to on-boarding of International Staff.


- Leads the work of the Travel Unit for the provision of travel, notably staff onboarding/separation/transfer related services, in close coordination with the Human Resources Operational Services Division (HROSD), including:
- Ensures on-boarding services of international hires are clearly outlined, communicated and delivered, in close coordination with HROSD starting from the acceptance of offer including travel, office space allocation, buddy programme, work desks and email accounts;
- Ensures appropriate handling of onboarding, and separation services related to travel, relocation shipments, UNLP, visas, and other such items;
- Ensures appropriate handling of Home Leave and Education Grant travel services;
- Ensures that the hiring department and International Personnel Section are notified of the exact/confirmed travel dates for onboarding/separation/home leave/education grant travel.
- Ensures proper and complete communication and dissemination of Administrative, Travel and onboarding.
- Manages official Travel-related activities including:
- Coordination, arrangement and monitoring of official travel undertaken by UNRWA offices/staff; oversight of travel services delivered by Field offices.
- Provision of support to client offices in travel-related matters and ensuring that all official travel is undertaken in compliance with UNRWA travel policy.
- Planning and establishment of necessary travel management contracts and Service Level Agreements (SLA), oversight of their implementation ensuring quality services.
- Issuance of visas, residency permit, ID cards for UNRWA staff in collaboration with embassies and host country authorities.
- Ensures queries regarding all travel related items are answered in a timely fashion and manage any required follow-up.
- Manages activities related to Diplomatic Services and UN official documents including:
- Issuance of Laissez-passer, UN Certificates or Family Certificates for UNRWA and ensuring conformity to the provisions of the Convention on Privileges and Immunities of the United Nations and of the specialized Agencies, in consultation with United Nations Offices and Geneva (UNOG), as necessary;
- Administration of diplomatic privileges for UNRWA in close collaboration with Jordan authorities.
- Developing and managing the necessary communication and forms regarding travel, relocation, UNLPs, etc. associated with onboarding/separations as well as home leave/education grant travel.
- Is responsible for facilities management, building maintenance of HQ Amman and for coordinating necessary works with JFO’s maintenance services; in coordination with JFO, manages and oversees contracts and SLAs related to construction and renovation projects at HQ/Amman; manages other relevant services and contracts as directed.
- Is responsible for coordinating with JFO all asset management activities, coordinating the physical asset count and following up on the recommendations. Is responsible for managing properties and administrative supplies, office equipment and vehicles, updating inventory of items, and ensuring follow-up action for HQ Amman.
- Ensures timely and effective delivery and improvement in fleet management and transport services in coordination with the JFO’s Fleet Management Unit and supports transport and fleet services for enhanced quality, efficiency and cost effectiveness.
- Manages the Agency’s Printing and Mail Room Units, ensuring services are planned and delivered efficiently to all stakeholders.
- Supports in developing Administrative Services policies, guidelines and standard operating procedures, and ensures proper and efficient implementation of services according to policy framework.
- Is responsible for responding to and monitoring implementation of audit observations related to administrative services and ensure the office’s administrative operations and services are effectively in compliance with the organization’s administrative policy, procedures, rules, and regulations.
- Monitors and evaluates the services delivered by the Section and performance of its staff, with views at ongoing improvement of services. Implements staff learning and development programme activities for capacity building. Provides coaching and counselling to the staff on performance enhancement/development.


UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.

- Applying Technical Expertise
- Planning and Organizing
- Leading and Supervising
- Delivering Results
- Managing Complexity and Change

For guidance on how to prepare for competency-based interviews:


Advanced university degree (Master's or equivalent) from an accredited educational institution in Business Administration, Public Administration, law, land or air transport or a related field.

Work Experience

A minimum of eight years of progressively responsible relevant experience in travel administration, management, procurement, finance, or logistics and supply chain management in the public or private sector is required.

Five years of relevant work experience directly related to first-hand travel management preferably at the international level is required.

Unless already serving as an international staff member in the UN Common System, a candidate for an international posts must have a minimum of two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required.

Experience in travel management, Asset and fleet management, and management of complex contracts at international level is required.

Three years of experience in the supervision of large multicultural teams is required.

Advanced university degree (Master's or equivalent) from an accredited educational institution in Business Administration, Public Administration, law, land or air transport or a related field is required.

Experience in the UN common system is desirable.

Experience in enterprise resource planning systems is desirable.


Excellent command of written and spoken English.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and duration: 2 years, with the possibility of further extension.

The Head of Administrative Services Section will be required to reside in Amman.

Applicants have to complete the Personal History Profile (PHP) in inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered.

UNRWA welcomes applications from qualified candidates with disabilities.

A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.

A first level university degree in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree.
NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit:

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Sorry, this job opening is no longer available.
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