Job Opening

Posting Title: Chief, Oversight Support Unit (C/OSU), P4
Job Code Title: Technical Officer
Department/Office: International Civil Aviation Organization
Duty Station: MONTREAL
Posting Period: 22 December 2022 - 22 January 2023
Job Opening Number: 22-Aviation-ICAO-197916-R-Montreal (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

The Air Navigation Bureau (ANB) in ICAO is responsible for providing technical guidance to the Air Navigation Commission (ANC), the Council, and the Assembly. ANB provides technical expertise in aviation-related disciplines to States, industry and all elements of the Organization. ANB’s work programme is distributed within Air Navigation Capacity and Efficiency (AN), Aviation Safety (SAF) and Monitoring and Oversight (MO). SAF and AN are responsible for maintaining and implementing the Global Aviation Safety Plan (GASP) and Global Air Navigation Plan (GANP), as well as producing yearly safety and air navigation status reports. These areas within the Bureau develops technical studies and proposals for Standards and Recommended Practices (SARPs), and Procedures for Air Navigation Services (PANS) for further processing by the governing bodies of ICAO. The Bureau also develops related procedures and guidance material.

Through the Universal Safety Oversight Audit Programme (USOAP), the Bureau is responsible for the identification of safety deficiencies in Member States by conducting various USOAP activities such as safety oversight audits and ICAO Coordinated Validation Missions (ICVMs) and assessing associated safety risks. It is also responsible for reporting on audit findings and for determining the impact on aviation safety arising from the lack of effective implementation of the critical elements of a safety oversight system. The Bureau has a responsibility for the delivery of USOAP training courses including the development of e-learning activities to support the programme. The success of the USOAP Continuous Monitoring Approach (CMA) is therefore dependent upon technical experts from ICAO. Technical Co operation Bureau (TCB), Member States and international organizations, being trained on, and maintaining their currency in the USOAP CMA methodology.

The incumbent reports to the Deputy Director, Monitoring and Oversight (DD/MO), Air Navigation Bureau and is responsible for the overall management and administration of activities providing tactical support for the USOAP CMA, as well as the management of the Electronic Filing of Differences (EFOD) programme in accordance with the ICAO Procedures and Principles on the Use of the Electronic Filing of Differences (EFOD) System, approved by the Council. S/he works independently in order to provide advice and prepare accurate and timely reports to support the work programme of MO.


Function 1 (incl. Expected results)
Manages and monitors the operation of the ICAO Universal Oversight Audit Programme Continuous Monitoring Approach (USOAP CMA) online framework (OLF), achieving results such as:
• Coordinate with the Safety and Air Navigation Oversight Audit (OAS) Section in order to ensure that the OLF properly reflects, and is harmonized with, all areas of USOAP CMA (i.e. Protocol Questions, processes, workflows etc.).
• Liaise with representatives of Member States on issues related to the OLF.
• Implement functional requirements for any modifications and maintenance to the OLF.
• Verify and ensure the timely and acceptable user support for OLF users, both internal and external.
• Liaise with other ICAO stakeholders, in order to develop innovative and beneficial (to aviation safety) approaches to using the data gathered in USOAP CMA databases.
• Manage and verify maintenance of CMA information on public and secured websites.
• Manage software development projects emanating from requirements for additional and/or updated workflows (both within USOAP CMA and out). Enhance and support development of the Universal Security Audit Programme (USAP) electronic tools.
• Formulate and assign system modification tasks using established team/project management tools.

Function 2 (incl. Expected results)
Leads and supervises activities of the Oversight Support Unit (OSU) staff members and manages the Unit’s resources, achieving results such as:
• Ensure the efficient and effective use of the Unit’s allotted resources.
• Produce a standardized draft budget for the Unit, according to ICAO’s financial guidelines.
• Assist in the preparation of triennial budgets.
• Supervise OSU staff, including human-resource related issues such as post descriptions, vacancy announcements, career development, training requirements and performance assessment.

Function 3 (incl. Expected results)
Supports the continued activities of the USOAP CMA, achieving results such as:
• Develop and coordinate the planning of USOAP CMA activities, such as ICAO Coordinated Validation Missions (ICVM) and CMA audits, based on requirements provided by OAS.
• Manage scheduling of USOAP CMA off-site activities in order to ensure priorities and efficiencies are respected.
• Screen and select team members for CMA activities.
• Secure issuance of UN security clearances for travelling team members.
• Supervise timely issuance of team member releases and State notification communications.
• Lead, supervise implementation of communication strategies for the USOAP community.
• Lead, supervise and advise on travel arrangements for upcoming CMA activities, ensuring efficiencies and economies are respected.
• Supervise timely issuance of all necessary travel documents, such as visas, mission travel authorizations, etc.
• Manage and supervise scheduling and production of activity reports.

Function 4 (incl. Expected results)
Leads, designs and manages training activities related to USOAP CMA, achieving results such as:
• Collaborate with OAS, as well as other ICAO Bureaus and Sections in order to define or modify requirements for Computer-based Training (CBT), Auditor Preparation Course and/or other required training.
• Manage the development and maintenance of CBT for CMA team members (i.e. auditors, subject matter experts, etc.).
• Elaborate, oversee and deliver familiarization training to team leaders and team members for ICVMs and CMA audits.
• Design the functional requirements for the production of CMA related training materials.
• Manage the preparation of training materials for seminars, workshops and other training related to USOAP CMA.
• Plan and conduct internal, regional and on-demand seminars and workshops related to USOAP CMA, including training for the USOAP CMA online framework.
• Implement and oversee the maintenance of training and training-related currency records, in accordance to the established Quality Management System (QMS).
• Provide training, internal or external, as required.

Function 5 (incl. Expected results)
Organizes and manages the Electronic Filing of Differences (EFOD) programme, achieving results such as:
• Develop and enact strategies in order to promote ICAO Member States’ usage of EFOD as their preferred method for filing of differences.
• Collaborate and liaise with representatives of ICAO Member States on issues relating to the use of EFOD.
• Ensure harmonization and consistency between the EFOD tool and ICAO guidance and legal documentation such as “Note on the Notification of Differences and Form of Notification” and “Procedures and Principles on the Use of EFOD”.
• Enhance and coordinate the production and maintenance of a comprehensive EFOD User Guide and other related guidance material.
• Manage development and implementation of the Annex Manager and other tools to assist the treatment of Annex Amendments.
• Collaborate with OAS by providing usage and statistical information related to EFOD.

Function 6 (incl. Expected results)
Performs other related duties, as assigned.


Professionalism: Knowledge of ISO 9001:2008 (quality management systems). Good knowledge of current project management methodologies, with practical experience in managing projects related to training development and implementation. Very good knowledge of ICAO functions and organization, international aviation organizations, Regional Safety Oversight Organizations (RSOOs), cooperative development of operational safety and continuing airworthiness programmes (COSCAPs), etc. Good knowledge of related aviation disciplines such as: accident investigation, operations, personnel licensing/training, air traffic management, aeronautical information management, etc. and their interrelationship. Computer literacy in contemporary software. Initiative, judgement, tact, thoroughness and the ability to maintain harmonious working relationships in a multicultural environment, demonstrating leadership ability with proven ability to work in a team environment. Ability to write clearly and concisely and to present articulate verbal presentations. Familiarity with safety management systems (SMS) and State Safety Programmes (SSP). Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.


A first-level university degree in information technology, business administration, public administration or marketing, or in a related field is required. A technical qualification in aviation such as an Airline Transport Pilot Licence, Air Traffic Control Licence, or Maintenance Engineering Licence may be accepted in lieu of the first-level university degree.

Work Experience

• A minimum of ten (10) years’ of experience in civil aviation activities, including 5 in progressively responsible positions in the management of air navigation-related programmes is required.

• Extensive experience in current training methodologies, delivery of training, and course design is required.

• Experience managing budget and interpreting spreadsheets with basic accounting principles is required.

• Experience in the development and administration of complex projects, ideally aviation related, involving significant levels of resources; including personnel from a variety of backgrounds is desirable.

• Experience managing software development projects, and experience with managing and using aviation-related databases is desirable.

• Experience with data collection, analyses and exchange tool and techniques is desirable.

• Good managerial experience is desirable.

• International experience dealing with civil aviation authorities and industry representatives is desirable.


Fluent reading, writing and speaking abilities in English is required.
A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish) is desirable.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.”

Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of 3 years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization, in accordance with the provisions of the ICAO service code (Staff Regulations).

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).
The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Remuneration: Level P-4 Rate Net Base Salary per annum + Post Adjustment (net) per annum(*)
USD 75,602 + USD 36,062
(*) Post Adjustment is subject to change.

United Nations Considerations

In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.

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