UNRWA is an equal opportunity employer and welcomes applications from both women and men.
UNRWA encourages applications from qualified women. Only those applicants shortlisted for an interview will be contacted. UNRWA is a non-smoking environment.
Jordan Field Office
6 to 11 months
1.Implements, administers, and supports both enterprise on-premise and cloud systems such as Messaging and collaboration systems, Content Management platforms, IT Service management systems and other related systems, including:
1.1 Performing all tasks necessary to fulfil Service Level Agreements (SLAs);
1.2 Identifying and resolving/escalating reported systems, functional and/or operational issues and problems in coordination with other support teams within the Information Management and Technology Department (IMTD), Field IMT Office (FIMTO) and from external service providers;
1.3 Resolving system and/or user issues and managing service requests;
1.4 Monitoring, testing, and analysing system activities to ensure maximum performance, efficiency, and availability;
1.5 Recommending, scheduling, and performing software patches, upgrades, and/or purchases;
1.6 Providing 2nd level support for related applications and services to other support teams;
1.7 Issuing periodic performance and utilization reports.
2. Creates and maintains consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions, system configuration, mapping, processes, and service records;
3. Works with IMTD and FIMTO project managers and business analysts as the Subject Matter Expert (SME) to design and develop solutions to address business needs and opportunities;
4. Participates in the development, implementation and maintenance of Information Management and Technology standards, policies and procedures in coordination with IMTD and FIMTO teams including related audit, compliance activities and managing projects related to services deployments;
5. Contributes to the development of policies, procedures, and technologies associated training plans to ensure effective use of developed solutions and related systems;
6 Assists with information security related activities, including reporting exposures, investigating incidents, analyses of alerts and vulnerabilities, implementation of remediation and audit recommendations;
7. Participates in enterprise service delivery support activities related to user account and access management of applications and systems, including:
7.1 Creating user accounts and assigning approved roles;
7.2 Resolving issues related to user access to systems;
7.3 Performing periodic reviews and audits on user accounts of applications to ensure only approved roles are assigned and inactive accounts removed.
8. Complies with IMT policies, frameworks and standards, UN best practices and industry standards as well as relevant technical guidelines, conducting training to business counterparts and team members as required;
9. Performs other duties as may be assigned by the supervisor(s).
Academic Qualifications:
A university degree or master's degree from an accredited educational institution in information technology, information management, Information systems, computer science, computer engineering, Software engineering, Business Administration, Management, or other related disciplines;
Experience:
• A minimum of five years’ progressively responsible and relevant experience with implementation, and administration of Microsoft on-premise or cloud-based platforms and related messaging and collaboration systems, content management systems, active directory;
• Knowledge/experience in the IT service management implementation and management.
Licenses & Certificates:
• MCSA and/or MCSE or related certification and IT Service Management certification such as ITIL foundation.
DESIRABLE QUALIFICATIONS
• Project Management training preferably with practitioner certification;
• Certification in Microsoft Office 365 Administration, Azure, SharePoint Online, and/or other related Microsoft cloud-based systems and applications;
• Knowledge of UNRWA's operations and computer facilities environment.
Competencies:
• UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default.
• Planning and Organizing;
• Relating and Networking;
• Following Instructions and Procedures;
• Coping with Pressure and Setbacks;
• Adapting and Responding to Change.
Language:
• Excellent command of written and spoken English.
Service conditions:
• The duration of the consultancy is 6 to 11 months, extendable according to performance and availability of funds.
• Remuneration for this consultancy will be 997.30 JD (Grade 15), depending on fund availability, qualifications, and candidate's relevant experience.
• The incumbent will be only in Jordan.
At the HQs, the incumbent reports to the assigned supervisor in the Business Engagement Division (BED) at HQA, or in the IT Service Center at HQG, or where applicable; at the Field, the incumbent reports to the Head, Field Information Management and Technology Office (FIMTO).
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.