Job Opening

Job Code Title: Senior Communications Manager
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: JERUSALEM
Posting Period: 16 January 2023 - 12 February 2023
Job Opening Number: 23-Public Information-UNRWA-199412-R-Jerusalem (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.

The Senior Communications Manager reports to the Director of Communications.


- Under the leadership of the Director of Communications, drafts, maintains and adjusts the regional advocacy and communication strategy and associated work plans, including, context and stakeholder assessments objectives, external and internal target audiences, messages and media mix, resources, specific actions, activities and products, monitoring and evaluation of impact and success, and identification of opportunities for improvement.

- Monitors and evaluates the communication strategy and policies. Ensures adequate and ongoing assessment of trends, social and political change and public interest, identifies potential risks; provides feedback to the Director of Communications to enhance the communication strategy.

- Maintains close coordination with Public Information Offices (PIOs) across UNRWA fields of operation for effective overall support to communications work and collaboration in the implementation of the communication strategy. Keeps the Director of Communications abreast of developments in the field of communication/advocacy in UNRWA fields of operation.

- Ensures that policy guidance, advice and technical support are provided to Public Information Offices on regular basis. Regularly identifies and addresses opportunities to develop communication capacity among field communication staff and other colleagues.

- Coordinates with the Partnerships Division in creating and disseminating content for use on institutions portals and ensure alignment of UNRWA digital engagement, reinforcing efforts to mobilize financial support from the general public.

- Identifies tools to increase positive exposure and leverage that give prominence to new opportunities for UNRWA among a range of organizations, media and high-profile individuals with a local, regional and global reach. Contributes to the planning and communication of high-level visits and events.

- Advises the Director of Communications on opportunities in support of UNRWA’s communications priorities, campaigns, and partnerships. Leads the development and production of materials for identifying communication activities (including flagship publications, press releases, feature articles and audio-visual materials, as require).

- Prepares crisis communications and develops response plans during emergencies.


UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply.

- Leading and Supervising
- Delivering Results
- Creating and Innovating
- Planning and Organizing
- Formulating Strategies and Concepts

For guidance on how to prepare for competency-based interviews:


Advanced university degree (Master’s or equivalent) from an accredited educational institution in communication, media, journalism, international relations, public relations or a related discipline.

Work Experience

A minimum of 10 years of progressively responsible and relevant work experience is required.

International and national work experience in both developed and developing countries including experience outside of UNRWA areas of operation is required.

Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of citizenship is required.

Proven experience of working in development and crisis/ humanitarian settings including active conflict settings and crisis communications, including developing communication strategies and handling sensitive communication and advocacy in humanitarian contexts is required.

Relevant experience in communication, print, broadcast, new media and experience in utilising innovative approaches including launching social media campaigns is desirable.

Knowledge of UNRWA and the wider UN system is desirable.


Excellent command of spoken and written English.
Knowledge of a second UN language, Arabic or other.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and duration: 2 years, with the possibility of further extension.

Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening.

A roster may be created from the selection exercise, and successful candidates may become eligible for an appointment to the same post or a similar post.

A first level university degree in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.
UNRWA welcomes applications from qualified candidates with disabilities.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit:

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Sorry, this job opening is no longer available.
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