Job Opening

Posting Title: Credit Operations Manager,ML6, M6
Job Code Title: Credit Operations Manager
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: AMMAN
Posting Period: 26 January 2023 - 08 February 2023
Job Opening Number: 23-Finance-UNRWA-199574-R-Amman (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

•The incumbent of this post is responsible to the Chief Field Microfinance Programme (CFMP) in Jordan.


In accordance with established Agency policy and procedures:

• Manages the day-to-day operations of the microfinance operations at the field level providing guidance, encouraging teamwork, and facilitating related professional work processes in order to achieve high performance standards.
• Coordinates with the Chief Field Microfinance Programme (CFMP) designing of credit policies, planning the growth and development of the Programme, designing the office procedures, setting up of area/district branch offices.
• Develops the field operations procedures for all current credit products within the Field Office; introduces and develops credit operations procedures for new loan products; develops field monitoring and procedures manuals for each credit operation and product and prepares and assists in the preparation of monthly and periodic reports pertaining to the credit operations of the Field Office.
• Ensures that each product is achieving self-sufficiency by reviewing staff productivity and efficiency; solves problems not able to be dealt with by Branch Managers.
• Participates in the formulation and implementation of the Department strategy to ensure the alignment with UNRWA’s strategy.
• Develops productivity ratios and production targets for each credit product in coordination with the Chief Microfinance Operations (Central Office) and CFMP; in coordination with the Business Economist, assists in conducting client and business impact assessments and ad hoc client-based research.
• Develops and conducts training and induction courses in the implementation of credit operations procedures and monitoring and evaluation.
• Performs such other duties as may be assigned.


• Ability to plan, organize and prioritize own work, work well under tight deadlines and handle multiple concurrent activities;
• Ability to establish and maintain effective working relations;
• Ability to exercise the initiative and resourcefulness necessary for prioritizing multiple clusters/components;
• Skill in the usage of standard software applications including data base and spreadsheets.


• An advanced university degree in economics, accounting, business or development studies or other related discipline.

• Training in microfinance or small business development.

Job - Specific Qualification

Do you have training, in microfinance, credit or small business development? is required

Work Experience

• At least eight years’ of progressively responsible relevant professional working experience in management, administration and/or development of credit operations or financial administration of loan programmes. is required

• Experience in training staff. is required


• Excellent command of written and spoken English and Arabic.


• Technical Test.
• Competency-based Interview.

Special Notice

Contract Status : Fixed-Term Contract, Initial Appointment for 1 year. First year of appointment would serve as a probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

Benefits : Grade ML6, Monthly Salary JD 1246.600 Fils. Plus SOA 69.90%. Other benefits include Provident Fund contribution (15% of basic salary paid by the Agency) & medical insurance. Dependency allowance is subject to eligibility.

Department : Microfinance.

Duty Station: Microfinance Department National Office.

Desirable Qualifications:

• Experience in the administration of microfinance activities.

Additional Information:

• The incumbent is required to travel frequently in the field in the performance of his/her duties.
• Possession of a valid driving license.

When the minimum requirements are not fully met, Field Director for Field Area staff and Director of Human Resources for Headquarters Area staff, in consultation with the concerned supervisor may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications, additional professional training and progressive relevant work experience.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

General Information:
• This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan,
and without a valid work permit, the appointment may be rescinded.
• Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation costs.
• Preference will be given to registered Palestine refugees and candidates assisting the Agency
to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities.
• UNRWA encourages applications from qualified and experienced women.
• A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.
• Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate.
• For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade.
• Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.
• The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.
• UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.
• The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.
• UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.
• Applications from UNRWA staff member who had been demoted with deferred eligibility for promotion will not be considered.
• Applications from Staff members who were recipients under the Early Voluntary Retirement or Exceptional Voluntary Separation Schemes will not be considered.
• Applications from Internal candidate serving for less than one year in your current post will not be considered.
• The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality.
•Provided very good understanding of the context of Palestine refugees and UNRWA operations.
•A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more, as determined by ODCS.

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Sorry, this job opening is no longer available.
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