Job Opening

Posting Title: Head External Relations Services Section (re-advertised), P4
Job Code Title: Head External Relations Services Section
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: JERUSALEM
Posting Period: 28 January 2023 - 24 February 2023
Job Opening Number: 23-Electoral Affairs-UNRWA-200450-R-Jerusalem (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.

Reporting to the Director, External Relations Department, the Head, External Relations Services Section supports the implementation of the Resource Mobilization Strategy across the External Relations Department (ERD),including by closely monitoring incoming contributions and producing regular updates and forecasts for internal and public use.


- Oversees the development of the External Relations Department’s (ERD) plans and targets towards the Resource Mobilization Strategy (RMS) and establishes a monitoring system to follow-up on their implementation.

- Oversees the Agency’s donor funding pipeline and monitors expected cash inflows in coordination with the Partnerships Division and Finance Department; leads on forecasting and income planning, including coordinating finance and fundraising meetings; works towards ensuring that donor reporting and income recording are completed in a timely and accurate manner; acts as ERD’s focal point for cooperating and coordinating with the Finance Department on producing internal updates that show incomes versus expenditures.

- Oversees and coordinates the production of funding analyses, including trend analysis, risks and opportunities, and high-quality dashboards and visuals to support decision-making by the Agency’s Senior Management.

- Supports the Director, External Relations Department and ERD management team’s collaboration and integration towards RMS implementation, including undertaking special projects in support of the RMS implementation in the department.

- Coordinates with Partnerships Division and Information Management and Technology Department (IMTD) on the development and roll-out of new tools such as Salesforce in ERD for income tracking (public and private),donor relationships management (public and private) and reporting; oversees any dedicated staff or contractual relationships to support roll-outs, including coordination of workplans, etc.

- Oversees Information Management for ERD, including ensuring that ERD staff and units share information coherently and in a way that contributes effectively to UNRWA’s external relations and resource mobilization goals; leads on developing and delivering internal communications in support of RMS implementation within ERD, with Representative Offices, and across departments and fields.

- Supports the Director, External Relations Department and Director, Partnerships in coordinating with the Executive Office (EO), the Planning Department, the Finance Department, Representative Offices, Field Offices and others on issues of relevance to ERD, including emergency preparedness, harmonization of donor reporting, and drafting and clearing of external reports such as the Annual Operational Report and Emergency Appeal Reports.

- Provides direct supervision and overall guidance to the Contributions and Projects Units in HQ Gaza.


UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply.

- Delivering Results
- Creating and Maintaining Impact and Partnership
- Deciding and Initiating Action
- Adapting and Responding to Change
- Planning and Organizing

For guidance on how to prepare for competency-based interviews:


Advanced university degree from an accredited educational institution in political science, international relations, business or public administration, law, economics, development, humanitarian studies or a related discipline.

Job - Specific Qualification

Training courses and/or certificate(s) in Information Management (IM) and systems/processes, including tools for IM such as Customer Relationship Management (CRM) platforms is desirable.

Work Experience

At least eight years of progressively responsible and relevant experience in resource mobilization is required.

A minimum of four years of professional work experience supervising staff in large public, international or non-governmental organizations is required.

Unless already serving as an international staff member in the UN Common System, a
candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number, is required.

Experience in planning and monitoring progress towards set goals and exposure to budget preparation and income forecast and designing and/or implementing information management processes and/or systems is required.


Excellent command of written and spoken English.
Knowledge of Arabic would be a strong asset (desirable)


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and duration: 2 years, with the possibility of further extension.

The Head, External Relations Services Section will be required to travel regularly inside and outside the Agency's area of operations.

Only applications that have been fully completed in UNRWA's online e-recruitment system Inspira will be considered and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening.

A roster may be created from the selection exercise, and successful candidates may become eligible for an appointment to the same post or a similar post.

A first level university degree in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

UNRWA welcomes applications from qualified candidates with disabilities.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit:

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Sorry, this job opening is no longer available.
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