The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all peacekeeping and special political missions around the world as well as to other UN Offices, Agencies Funds and Programs.
This position is located in the Technology Infrastructure Support Unit (TISU) of the Infrastructure Operations Section (IOS) within the Service for Geospatial, Information and Telecommunication Technology (SGITT) at the UNGSC, Brindisi, Italy.
The Information Systems Officer will work under the supervision of the Chief IOS or other designated officer.
Within delegated authority, the Information Systems Officer will be responsible for the following duties:
- Plans and directs all major information systems projects within UNGSC, monitoring the progress of the systems analysis, design, development, testing and implementation of new, moderately complex systems, and/or, participates as a member of a team with responsibility for major components of the more complex systems;
- Manages the budget of the Information Systems unit, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs;
- Develops technical specifications for the procurement of equipment and contractual services, and coordinates the technical evaluation of offers and proposals received;
- Develops and recommends strategies to implement global information systems projects originating out of DOS and UNGSC;
- Develops, implements and monitors information systems standards, guidelines and procedures;
- Develops detailed systems and other functional specifications and user documentation for system as required;
- Provides specialized advice to users, analyzing users' requirements and translating these into new applications; determines application systems integration and linkage issues;
- Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc;
- Develops training materials, operating and user manuals; trains staff in assigned systems;
- Develops disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible;
- Researches, analyses and evaluates new technologies and makes recommendations for their deployment;
- Participates in writing reports and papers on systems-related topics, system requirements, information strategy etc;
- Provides professional leadership and work direction for the Unit, develops the yearly work plan, mentors and supervises personnel of the Unit.
- Develops plans for major IT systems projects within UNGSC, monitoring the progress of the design, installation and commissioning of the various systems;
- Leads the team in the operation and maintenance of internetworking systems that includes routers and switches, operating systems platforms, database management systems, servers, workstations, and related equipment;
- Devises and administers disaster recovery plans; provides training for support staff to implement these plans to ensure optimal readiness;
- Responsible for the proper implementation of backup and recovery procedures;
- Maintains a regular review of the network resources access control, data security, and server and data stores security systems;
- Ensures all information security systems are properly configured and maintained;
- Oversees the user access control for network resources and overall network security;
- Handles all aspects of contract administration including establishment of service level agreements with vendors and chargeback policy for users.
PROFESSIONALISM: Knowledge underlying data center infrastructure management. Ability to grasp diverse technologies in order to build solution for the customer. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.
ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly.
High school diploma or equivalent is required.
Certification in ITIL foundation is desirable.
Certification in Project Management is desirable.
At least ten (10) years of progressively responsible experience in Information Systems and Technology, Telecommunications, or related area is required. The minimum years of relevant experience is reduced to five (5) years for candidates who possess a first level University degree.
Experience in managing data center physical infrastructure at the enterprise level is required.
Experience in Information Systems and Technology within the United Nations system or similar international organizations is desirable.
English and French are the working languages of the United Nations Secretariat. For this position, fluency in English (both oral and written) is required.
Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.
This position is open for recruitment for an initial period of one year and may be subject to extension.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff.
Female candidates are strongly encouraged to apply for this position.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
Aux termes du paragraphe 3 de l’Article 101 de la Charte des Nations Unies, la considération dominante dans le recrutement du personnel doit être la nécessité d’assurer à l’Organisation les services de personnes possédant les plus hautes qualités de travail, de compétence et d’intégrité. Ne seront pas retenues les candidatures des personnes qui ont commis des violations du droit international des droits de l’homme, des violations du droit international humanitaire, des actes d’exploitation, d’atteintes ou de harcèlement sexuels, ou au sujet desquelles il existe des raisons plausibles de croire qu’elles ont été impliquées dans la commission de tels actes. L’expression « exploitation sexuelle » désigne le fait d’abuser ou de tenter d’abuser d’un état de vulnérabilité, d’un rapport de force inégal ou de rapports de confiance à des fins sexuelles, y compris mais non exclusivement en vue d’en tirer un avantage pécuniaire, social ou politique. On entend par « atteinte sexuelle » toute atteinte physique de nature sexuelle commise par la force, sous la contrainte ou à la faveur d’un rapport inégal, ou la menace d’une telle atteinte. Le harcèlement sexuel s'entend de tout comportement déplacé à connotation sexuelle raisonnablement propre ou de nature à choquer ou humilier, lorsqu'il entrave la bonne marche du service, est présenté comme une condition d'emploi ou crée au lieu de travail un climat d'intimidation, d'hostilité ou de vexation, et lorsque ce comportement est assez grave pour justifier le licenciement de son auteur. La candidature de personnes qui ont commis des infractions autres que des infractions mineures au code de la route ne sera pas retenue.
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