Job Opening

Posting Title: Information Management Officer, P4
Department/Office: Office for the Coordination of Humanitarian Affairs
Duty Station: ISTANBUL
Posting Period: 24 May 2023 - 07 July 2023
Job Opening Number: 23-Information Management Systems-OCHA-207047-R-Istanbul (X)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

This position is located in the System-wide Approaches Section (SWAPS), Coordination Division, Office for the Coordination of Humanitarian Affairs (OCHA), in Istanbul. OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response effort. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.

The Information Management Officer reports to the Chief of Section, SWAPS, and works closely with/has an additional reporting line to the Information Management (Humanitarian Affairs) Officer – Coordination and the Information Management Officer – Monitoring and Tools Sections (MATS).


Within delegated authority, the Information Management Officer will be responsible for the following duties:

• Project management: Develop, implement and evaluate assigned information management projects; develop clear annual project workplan(s) and continuously revise in line with operational priorities; monitor and analyze developments and implementation; review relevant documents and reports; identify problems and keep the Chief of Section informed on all issues to be addressed and initiate corrective actions; liaise with relevant parties; ensure follow-up actions.

• Coordination: Work with relevant functional entities in OCHA, global clusters, partner agencies and field offices to ensure the effective adoption and use of information tools, services and data collection exercises. Participate in relevant coordination meetings at the global level to present and discuss coordination issues pertaining to the collected data and the planning of data collection exercise. Establish and maintain an information management task force of the Global Cluster Coordination Group (GCCG) in accordance with IASC guidance to facilitate humanitarian information exchange and the promotion of data and information standards

• Content management: Manage content on relevant web platforms, provide overall quality control for the platform and ensure content is current, comprehensive and follows relevant metadata standards; work with external counterparts on related web platforms such as agency and cluster websites and OCHA managed platforms to facilitate cross-site search and interoperability.

• Data analysis: Organize, plan and execute the collection, management and dissemination of data on coordination structures to inform humanitarian operations and policy. Collect, organize, and manage data in line with best data management practices to ensure it can be easily accessed, processed, stored, and analyzed. Clean and validate data to a high standard, addressing issues of erroneous or missing data. Organize, design and carry out the evaluation and analysis of location specific datasets through meaningful statistical techniques and provide substantive support on the development of analyses and communication products on humanitarian coordination. Participate in the development and revision of data standards and advise on the application of these standards into local systems and processes; Ensure the quality of high-value humanitarian data for accuracy, consistency and comparability including through written reports to an external audience. Manage platforms and tools that support data collection and analysis such as KoBo Toolbox, PowerBi and Open Data Kit (ODK).

• Database design and management: Design, develop and manage databases, spreadsheets and other data tools in line with project deadlines for coordination mapping as well as for support for cash coordination; ensure the quality of high-value humanitarian data for accuracy, consistency and comparability; consolidate information on a regular schedule to support analysis.

• Data visualization: Produce and update information products such as reports, charts and infographics by turning data into graphical products to convey messages and a storyline; develop advocacy materials including posters, presentations and other visual materials.

• Web management: Manage content on relevant web platforms, provide overall quality control for the platform and ensure content is current, comprehensive and follows relevant metadata standards; work with external counterparts on related web platforms such as agency and cluster websites and ReliefWeb to facilitate cross-site search and interoperability.

• Reporting: Produce reports, snapshots and other written materials and documents for both internal and external dissemination, drawing on the results of data collection exercises to provide updates and analysis to key stakeholders, including senior decision-makers.

• Perform other related duties that may be assigned/ as required.


•Professionalism: Knowledge and understanding of theories, concepts and approaches relevant to the management of information in complex emergencies, disaster preparedness, disaster response and early recovery; Ability to identify issues, analyze humanitarian trends and participate in the resolution of issues/problems; Knowledge of humanitarian response operations and coordination structures, particularly HCTs, ICCGs and clusters. Knowledge of collection, processing and management of quantitative and qualitative data. Ability to conduct data collection using various methods; Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases; Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities; Has excellent drafting skills in English; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

•Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

•Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks "outside the box"; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.

•Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


Advanced university degree (Master's degree or equivalent) in information management, information systems, social science or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven (7) years of progressively responsible work experience in information management, information systems, web management, data management (including cleaning, blending and analyzing data), geographic information systems & mapping, data visualization (e.g. Power Bi), or other related area is required.

Experience in a humanitarian context within the UN common system or in a comparable international organization is required.

Experience in working with cluster coordinators at field and/or HQ level is required.

Experience in producing clear and succinct written analysis of data and customized analytical data visualisations for decision-makers is required.

At least three (3) years of field experience in the last seven (7) years in humanitarian aid operations (complex emergency or natural disaster) and in at least one setting where clusters are activated is required.

Experience in leading information management or related projects involving multiple stakeholders is desirable.

Experience in designing and implementing methodologies for measurement and producing and analyzing statistical data is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in written and spoken English is required. Knowledge of French is desirable.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Appointment or assignment against this position is for an initial period of one year. Extension of the appointment is subject to extension of the mandate and the availability of the funds.

Staff members are subject to the authority of the Secretary-general and to assignment by him or her. in this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

An impeccable record for integrity and professional ethical standards is essential.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographical diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. 

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


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