Job Opening

Posting Title: Field IMT Infrastructure Officer, 16
Job Code Title: Field IMT Infrastructure Officer
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: LEB - Other cities
Posting Period: 23 May 2023 - 26 June 2023
Job Opening Number: 23-Information Management Systems-UNRWA-208075-R- (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Org. Setting and Reporting

The incumbent of the post is responsible to the Head Field Information Management Technology Office (H, FIMTO), A18 and receives technical guidance from Chief Technology Development and Operations, P5 at IMTD-HQA.

The incumbent supervises a small team of professional and general services posts


Manages and implements the Field Infrastructure Services operations in terms of planning, developing, deploying, monitoring, maintaining, operating, and documenting adequate and reliable IMT Field Infrastructure services, in line with established Agency Infrastructure strategy, plans, policies, procedures, and standards, for the provision of:

- Field data center hosting operations, including Field non-enterprise applications hosting services, network management services, database management, access management, IMT security services, and information production services;

-Network and Field telecommunications operations covering data, voice, and video services by utilizing LAN, WAN, PABX, Unified communication, Internet, VSAT and Satellite services;

-Work to develop and implement new Infrastructure terminology for Local Area network and Wide Area network VLAN, Access List, SD-WAN, DMVPN, GRE Tunnel and MPLS technology;

-Work to configure non-security features of UTMs;

-Design and implement wireless technology for Cloud-based and on-prem based WiFi controller and access control.
Coordinates and organizes deployment and management of Field IMT Infrastructure services, in close coordination with HQA IMTD infrastructure teams, in terms of established standards, policies, instructions, and guidelines covering:
*Acquisition, use, maintenance, upgrade, and disposal of Infrastructure services, systems, equipment, and connectivity;

-IMT backup management.

-Manages assigned infrastructure unit staff and operations; provides technical guidance, instructions, training, support, and documentation for IMT infrastructure unit staff and ensures that Field infrastructure services needs are fulfilled; plans for and reports on projected capacity requirements.

Manages Field infrastructure hardware and software delivery, installation, and maintenance activities with concerned departments; administers relevant infrastructure service contracts, preparation and management; prepares survey reports for obsolete or surplus infrastructure IMT equipment and supplies.

Develops, enforces, monitors, and documents established IMT security procedures and standards in relation to voice and data transmission security, information access control, equipment physical security, and facilities access security; participates in security incidents management, security assessments, and vulnerability testing.

Coordinates preparation of Requests for Purchase for infrastructure hardware and software; co-ordinates with Procurement and Logistics Office on related procurement activities.

Participates in Enterprise Infrastructure design and manages Infrastructure Field implementation activities for new enterprise IMT systems and services rollout in the Field.

Participates in the planning, development, and implementation of Field IMT Change Management and Disaster Recovery. Also, actively support activities for the Field IMT Office budget preparation and provides necessary inputs to Field Infrastructure budget requirements; prepares management reports on infrastructure services metrics and equipment inventories.

Providing 1st and 2 nd levels of support for Field Infrastructure Services to support teams and field operation.

Issues periodic Field IMT infrastructure performance and utilization reports.

Performs other duties as may be assigned by the supervisor


UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.

Applying Technical Expertise
Learning and Researching
Planning and Organizing
Creating and Innovating
Service oriented and ability to establish and maintain effective working relationships.
Problem solving skills.
Ability to work under stress.
Good communications skills.


A university degree from an accredited educational institution in computer science, information technology, electrical or computer engineering or other related discipline.

ITIL service management certification preferably at practitioner level.

Cisco Certificate Network Associate (CCNA) or equivalent certification.

Work Experience

At least six years' of progressively responsible and relevant work experience in delivering
IMT infrastructure services in a large IMT environment. (or 5 years of relevant
experience in case you hold master's degree), is required

Two years in a supervisory position managing and implementing IMT infrastructure services, is required.

Practical experience and solid knowledge of a variety of IMT technologies in various
infrastructure domains including network management routing and switching (VLAN,
DMVPN, GRE Tunnel, Spanning Tree Protocol, Port Security, Unified communication voice
over IP, sip protocol and sip trunk and, specifically with MS server technology, CISCO
networking products, wireless technology Wi-Fi controller cloud-based and on-prem based
and access point, and the application and integration of Next Generation (e.g. Fortinet, Palo
Alto, Zscaler), QoS, encryption, and compression over WAN links, is required

Applicants are required to mention if they have close relative(s) in UNRWA (mother, father,
daughter, son, sister brother), please provide full name(s) and relationship. If applicable,
please provide further details below.

Applicants are required to mention if they are a Palestine refugee. If yes, please provide you
Registration Card Number


Very good command of written and spoken English and Arabic.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Please make sure that your application is filled properly, correctly, and completely; any missing or incomplete information may lead to the rejection of the application by the system.

If the recruitment process generates a large number of applicants who pass the test, the Agency may interview only the top passing applicants to ensure sufficient number of candidates to be listed on a recommended list or an employment roster based on the Agency's needs. This is intended to ensure efficiency and timeliness of the recruitment process.

Type of Contract: Fixed Term Appointment
Duration of Contract: 3 years including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

This vacancy notice is open to internal and external candidates. Only candidates residing in Lebanon, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply.

The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Lebanon, and without a valid work permit, the appointment may be rescinded.

Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities.

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed professionals wishing to make a change.

A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.

Only applications that have been fully completed in UNRWA's online e-recruitment system (Inspira) will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a

Candidates (internal and external) must declare when filling the family details in their Inspira profile whether they have any close relative (father, mother, brother, sister, son and daughter) working in the United Nations Secretariat which encompasses all organizations in the United Nations System including UNRWA. Non-declaration of a close relative working in the UN
system will lead to immediate disqualification of the candidate.

No candidate is entitled to be provided a copy of his or her scored test or be informed of the scores given, or the tests and scores given to other candidates. A candidate does not have the right to request his or her test to be reassessed or to be given an opportunity to repeat the test.

For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade.

Equivalency: Equivalency: When the minimum requirements are not fully met, the Director of Human Resources may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications and progressive relevant work experience.

NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

Desirable qualification:
Advanced degree in an IT related discipline.
Cisco Certificate Network Professional (CCNP) or equivalent certification.
Certification on wireless technology.
Project Management training preferably with practitioner certification.
Certification in IT related disciplines and products (MS, CISCO, etc.).
Knowledge of UNRWA's operations and computer facilities environment.

Conditions of service:
Monthly earnings will start from $ 2,182.85 (basic salary at step 1 + SPOA 25% + SPLAI $167 ) up to $ 2,529.38 (basic salary at Step 08 + SPOA 25% + SPLA $167). Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable).

Candidates need to check the Junk Email as emails from INSPIRA may go to Junk; it is the candidate's responsibility to check his/her email.

Additional information:
The incumbent may be required to travel in Agency's area of operations.
The incumbent may be required to work beyond the normal duty hours and on call basis.

The vacancy will be shown on INSPIRA after 24 hours from the posting date.

Sending CVs by email are not acceptable and they will be automatically ignored.

Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.

The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.

UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.

The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.

In line with this mission, the Agency works towards five strategic outcomes: (a) Palestine refugee rights under international law are protected and promoted; (b) Palestine refugee health is protect and disease burden is reduced; (c) school – age children complete quality, equitable and inclusive basic education; (d) Palestine refugee capabilities are strengthened for increased livelihood opportunities; and (e) Palestine refugees are able to meet their basic human needs of food, shelter and environmental health.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions.

The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the
difficult circumstances in which they live.

UNRWA is a United Nations agency whose staff are therefore expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict.

UNRWA staff are expected to uphold these values at all times, both at work and outside. Onlypersons who fully and unconditionally commit to these values should consider applying forUNRWA jobs.

UNRWA is a non-smoking work environment.

The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.

For queries and questions please contact (no CVs are to be sent to this email).
Please find below the link to a video that guides applicants on how to apply to Job Openings that approach you for guidance: usp=sharing
For more details on UNRWA, please visit:

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Sorry, this job opening is no longer available.
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