Job Opening

Job Code Title: Senior Business Service Management Offic
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: HQ Gaza
Posting Period: 04 June 2023 - 17 June 2023
Job Opening Number: 23-Information Management Systems-UNRWA-210608-J- (E)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.

The incumbent of this post reports to the Head, Enterprise Business Solutions.


• Manages the information management and technology (IMT) portfolio for the assigned department and works closely with business counterparts in defining their IMT roadmap along with cost estimates to support the prioritization of technology investments in the Agency;

• Provides management and direction for the portfolio of projects and activities within the assigned work stream, including development of appropriate strategies for achieving project goals; oversight and management of all projects; quality assurance of key project deliverables and outputs; management of change requests within the functional area(s); review and management of risks and issues, including escalating where required; and supporting staff with work assignments in the work stream to enable effective and efficient delivery;

• Leads the implementation of IMT projects in line with the relevant project management frameworks used in IMTD ensuring that projects are completed on schedule and resources are effectively utilized while maintaining high quality deliverables;

• Develops detailed project plans to manage assigned large or medium scale projects that s/he is responsible for (based on assigned departments) and undertake. day-to-day management of the project(s);

• Leads the provision of support and maintenance of IMT systems in coordination with technical teams and/or external service providers, delving into Problem Management when necessary to address issues and proposing remediation along with detective and preventative controls as needed. Reports as necessary on vendor performance and quality of deliverables;

• Leads the provision of in-depth and comprehensive business analysis, including business process management, and documentation to ensure that operational requirements are reflected in the Agency’s relevant IMT systems;

• Maintains business relationships with assigned departments and closely collaborates with business counterparts in fund-raising activities such as proposal development effectively articulating how required information management and technology systems address departmental needs and enhance opportunities for improvement and operational efficiencies in the Agency;

• Champions compliance to IMT policies, frameworks and standards, UN best practices and industry standards as well as relevant technical guidelines, conducting training to business counterparts and assigned team members as required;

• Ensures IMT systems are delivered in line with defined quality standards through active participation in relevant quality assurance activities and conducts trainings aided with well-prepared training materials, and user and instruction manuals;


UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.

• Planning and Organizing
• Strong analytical skills and creativity
• Applying Technical Expertise
• Good communication and presentation skills and ability to establish and maintain effective working relationships
• Commitment to continuous learning; willingness to keep abreast of new developments in the field of information technology
• Leadership and Teamwork
• Ability to work under pressure.

For guidance on how to prepare for competency-based interviews:


• Advanced university degree (Master’s or equivalent) from an accredited educational institution in information technology, information management, computer science, business administration, or other related discipline;

• Formal training in business analysis, and/or application or software development.

• Certification in Project Management (Prince2, PMI, Prince2 Agile, PMI Agile Certified Practitioner) or three years' experience in project managing the delivery of IT systems.

Job - Specific Qualification

Certification in Project Management (Prince2, PMI, Prince2 Agile, PMI Agile Certified Practitioner) or three years' experience in project managing the delivery of IT systems is required.

Formal training in business analysis, and/or application or software development is required.

Work Experience

At least seven years of progressively responsible professional relevant experience in the area of information systems and software applications development and implementation, data analysis and reporting is required.

Experience in implementing IT solutions in humanitarian and development contexts, or in areas of accounting, financial management, supply chain management, payroll and human resources management, population registration, education, health, relief, social services, administrative support is required.

Advanced university degree (Master’s or equivalent) from an accredited educational institution in information technology, information management, computer science, business administration, or other related discipline is required.

Report writing and knowledge of reporting tools (PowerBI, Crystal Reports, SQL Reporting Services, etc.) is desirable.

Experience in wireframe design is desirable.

Knowledge or experience in Office 365 and/or SharePoint Online is desirable.

Knowledge or experience in implementing Enterprise Resource Planning (ERPs) Systems such as SAP, Oracle, or Workday or other enterprise systems related to the business domain; is desirable.

Knowledge or experience of Microsoft DevOps and BMC Helix or similar collaborative software development tools and IT service management tools is desirable.

Are you currently residing in Duty station. Please specify your current location. It is required.


Excellent command of spoken and written English.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract: Limited Duration Contract (LDC), Band G

The Limited Duration Contract applies to external candidates and UNRWA internal candidates on LDC.
Duration of Contract: 1 year (Renewable upon availability of Funds, satisfactory performance and continuing need).
Grade & Salary: LDC - Band G; monthly basic salary ranges $ 2,216.50

Other Benefits: Other benefits include compulsory medical insurance, 30 days of annual leave pro-rated to the duration of the contract where less than one year, and family allowance (if applicable).

This vacancy notice is open to internal and external candidates. Only candidates residing in Gaza, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Gaza, and without a valid work permit, the appointment may be rescinded.

Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities.

A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.

Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate
disqualification of a candidate.

For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade.

Equivalency may apply for this post.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.
The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.

UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.

The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit:

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Sorry, this job opening is no longer available.
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