Job Opening

Posting Title: Temporary Job Opening - Regional Ombudsman (Entebbe)
Duty Station: ENTEBBE
Posting Period: 11 November 2015 - 27 November 2015
Job Opening Number: 50097
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Special Notice

Notes:•A current staff member who holds a fixed-term, permanent or continuing appointment may apply for temporary positions no more than one level above his or her current grade. For full information on eligibility requirements, please refer to section 5 of ST/AI/2010/4Rev.1 on Temporary Appointments. •While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. An external candidate selected for this position is bound by the prevailing condition of the staff selection system under ST/AI/2010/3, as amended, and ST/AI/2010/4/Rev.1. A staff member holding a temporary appointment who is recruited in the Professional and above categories on a temporary appointment, and placed on a position authorized for one year or longer may not apply for or be reappointed to his/her current position within six months of the end of his/her current service. This provision does not apply to staff members holding temporary appointments and placed on positions authorized for one year or more in duty stations authorized for peacekeeping operations or special political missions.•The expression “Internal candidates”, shall mean staff members who have been recruited after a competitive examination under staff rule 4.16 or after the advice of a central review body under staff rule 4.15.•For information on special post allowance, please refer to ST/AI/1999/17. For more details on the administration of temporary appointments please refer to ST/AI/2010/4/Rev.1.•The Staff Regulations, Staff Rules and administrative issuances governing staff appointments can be viewed at:

Org. Setting and Reporting

This position is a temporary vacancy at the Regional Ombudsman's Office in Entebbe, which is part of the Office of UN Ombudsman and Mediation Services (UNOMS). The temporary vacancy is expected to be of a duration of four months. For the permanent filling of the vacancy, a regular Job Opening will also be opened on Inspira shortly. The Office of UN Ombudsman and Mediation Services was established as an informal pillar of the system of administration of justice to make available to staff of the UN the services of impartial and neutral persons to address work-related concerns. Headquartered in New York, UNOMS has regional branches in Bangkok, Entebbe, Geneva, Goma, Nairobi, Santiago and Vienna. The branch in Entebbe provides services to staff in UNAMID, UNMISS, UNISFA, RSCE as well as other UN offices, as required. The Regional Ombudsman reports to the Chief of Office of UNOMS in New York and works under the overall direction of the UN Ombudsman. The Regional Ombudsman supervises a Conflict Resolution Officer (P3) and an Administrative Assistant (FS-5).


The Regional Ombudsman is responsible for the following duties:- Manage and direct the work of the Regional Ombudsman's Office in Entebbe;- Provide impartial, independent and informal conflict resolution services to resolve employment-related concerns for staff members;- Explore with staff members their options and different avenues open to them, taking into account the interests, rights and obligations existing between the Organization and staff members;- Provide counsel and coaching to staff members for handling employment-related situations;- Contact relevant actors in the various UN missions and offices, as an independent neutral, to achieve solutions to employment-related problems raised by respective staff members;- Conduct mediations, under the guidance of the Director of Mediation Services, as required;- Undertake outreach activities to raise awareness about informal resolution options and deliver skill-building activities to enhance the conflict competence of staff and managers;- Identify and analyze policies, procedures and practices within the Organization that tend to cause tension or conflict and provide upward feedback to management, as appropriate;- Maintain regular consultation with the Office of the Ombudsman and Mediation Services at UN Headquarters, conferring as appropriate on sensitive cases;- Provide periodic activity reports for the Office of the Ombudsman and Mediation Services, including statistics on cases, outreach, and systemic observations;- Supervise the Conflict Resolution Officer and the Administrative Assistant, including performance management and development;- Travel to peacekeeping missions on a regular basis, to provide opportunities for individual meetings with staff and managers as well as outreach and conflict competence training;- Contribute to Office-wide projects and initiatives, as required- Perform other duties, as assigned.


Professionalism:- Demonstrated ability to outline options on how to navigate the handling of a broad range of work-related concerns;- Knowledge of third party neutral conflict resolution and mediation principles;- Ability to identify visitors' needs, create a safe and confidential environment, and explore possible options;- Ability to establish trust and maintain productive partnerships with visitors and stakeholders, respecting the principles of neutrality and confidentiality; ability to negotiate difficult situations taking into account the interests of all sides;- Shows respect and empathy for individuals;- Is conscientious and efficient in meeting commitments, observing deadlines and achieving results;- Is motivated by professional rather than personal concerns;- Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.Communication:-Speaks and writes clearly and effectively-Listens to others, correctly interprets messages from others and responds appropriately-Asks questions to clarify, and exhibits interest in having two-way communication-Tailors language, tone, style and format to match the audience-Demonstrates openness in sharing information and keeping people informedClient Orientation:-Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view-Establishes and maintains productive partnerships with clients by gaining their trust and respect-Identifies clients’ needs and options for possible solutions-Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems-Keeps clients informed of progress or setbacks in projects-Meets timeline for delivery of products or services to clientLeadership:-Serves as a role model that other people want to follow-Empowers others to translate vision into results-Is proactive in developing strategies to accomplish objectives-Establishes and maintains relationships with a broad range of people to understand needs and gain support-Anticipates and resolves conflicts by pursuing mutually agreeable solutions-Drives for change and improvement; does not accept the status quoJudgement/ Decision-making:-Identifies the key issues in a complex situation, and comes to the heart of the problem quickly-Gathers relevant information before making a decision-Considers positive and negative impacts of decisions prior to making them-Takes decisions with an eye to the impact on others and on the Organization-Proposes a course of action or makes a recommendation based on all available information-Checks assumptions against facts-Determines that the actions proposed will satisfy the expressed and underlying needs for the decision-Makes tough decisions when necessary


Advanced university degree (Master’s degree or equivalent degree) in administration, dispute resolution, human resources management, human relations, law, management, organizational development, counseling or other relevant field. A first-level university degree in any of these fields, in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of ten years of progressively responsible experience, including at least five years at the international level, in dispute resolution, human resources management, law, organizational management or related area is required. Work experience in a UN field mission is highly desirable. Experience in alternative dispute resolution is desirable. Experience working in Africa is an asset.


Fluency in English (both oral and written) is required; knowledge French is desirable. Knowledge of another UN official language is an advantage

Assessment Method

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

United Nations Considerations

Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law. The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of inspira account-holder homepage.Applications are pre-screened by the system according to the published requirements of the job opening on the basis of the information provided in the application. In relation to the requirements of the job opening, applicants must provide complete and accurate information pertaining to their qualifications, including their education, work experience, and language skills. Each applicant must bear in mind that submission of incomplete or inaccurate applications may render that applicant ineligible for consideration for the job opening. Initial screening and evaluation of applications will be conducted on the basis of the information submitted. Applications cannot be amended following submission. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee


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