Job Opening

Posting Title: INFORMATION SYSTEMS OFFICER (Application Development and Support)
Job Code Title: INFORMATION SYSTEMS OFFICER
Department/Office: ECONOMIC COMMISSION FOR AFRICA
Duty Station: ADDIS ABABA
Posting Period: 06 June 2016 - 04 August 2016
Job Opening Number: 16-Information Management Systems-ECA-60335-R-Addis Ababa (X)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Special Notice

- Extension of the appointment is subject to extension of the mandate and/or the availability of funds.

- Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

- UNECA is committed to promoting geographical distribution and gender equality within its Secretariat. Women candidates are, therefore, strongly encouraged to apply.

Org. Setting and Reporting

This position is located in the User Services Unit (USU) of the Information Technology & Communications Technology Services Section (ICTSS)), which is part of the Division of Public Information & Knowledge Management (PIKMD). The incumbent reports to the head of unit.

Responsibilities

Within limits of delegated authority, the Information Systems Officer will be responsible for the following duties:

•Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems.
•Tracks and monitors project progress against plan, requirements, quality measures, standard processes; liaises with stakeholders on all aspects and during all phases of development and implementation.
•Coordinates and manages a team of application support specialists, monitoring service standard compliance and managing workloads and client relationships.
•Develops detailed system and other functional specifications and user documentation for major systems.
•Develops and monitors information standards and guidelines, including testing paradigms.
•Provides specialized advice to users, analyzing users' requirements and translating these into new applications; determines application systems integration and linkage issues.
•Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
•Facilitates communications between ICTSS and its clients for good client relations.
•Serves as coordinator in the development of Project Briefs, Business Cases and Service Level Agreements (SLAs) between the client and ICTSS.
••Provides guidance to and supervises new/junior staff, consultants, contractors etc.
••Participates in planning and preparation of the budget, work program and performance evaluation of USU.

Competencies

Professionalism: Knowledge of information technology, particularly in systems analysis, database design, programming and support. Knowledge of several high level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, quality assurance and organizational resilience. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Demonstrated experience in managing projects of moderate size/complexity. Demonstrated experience in managing teams in an ITIL Support environment. Knowledge of UN policies and practices, including IPSAS, is desirable. Demonstrated experience in implementing or supporting a large and complex ERP system. Ability to understand business operational issues, analyze and evaluate solutions, and make suitable recommendations to clients and stakeholders. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree. Foundation Certification in PRINCE2 is desirable. Practitioner Certification in PRINCE2 is also desired. Foundation Certification in ITIL is desirable. Further levels of certification in ITIL is an advantage. Microsoft Certification (MCSD, MCSA or MCSE) is an advantage. SAP Certification is an advantage. Sun Certification on the Java Platform (SCJD) is an advantage. IBM Solution Developer Certification is an advantage.

Work Experience

A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required, of which 3 years must include demonstrated experience in managing software development projects of increasing scale.

Experience in at least one technology from each of the following four areas is required:

•Software: .Net, Java, Domino/Lotus Notes, ABAP, Android, IOS;
•Database: SQL Server, MySQL, Domino, Oracle;
•Reporting: Jasper, BI HANA, BI Edge, Webfocus, Microsoft Reporting, Crystal Reports;
•ERP: Oracle, SAP, IMIS or similar ERP system.

Experience in overseeing Level 2 support for software products in an ITIL environment is required.

Experience in implementing and maintaining large and complex ERP solutions, including, but not limited to, data migration, data cleansing, testing, user training, and user support is required. Experience in software development, database or system administration, or user support in IMIS is an advantage.

Languages

Fluency in one of the working languages of the UN Secretariat, English or French, (both oral and written) is required; knowledge of the other is desirable. Knowledge of another UN official language is an advantage.

Assessment

Evaluation of qualified candidates may include a written assessment exercise followed by competency-based interview.

United Nations Considerations

Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of inspira account-holder homepage.

Applications are pre-screened by the system according to the published requirements of the job opening on the basis of the information provided in the application. In relation to the requirements of the job opening, applicants must provide complete and accurate information pertaining to their qualifications, including their education, work experience, and language skills. Each applicant must bear in mind that submission of incomplete or inaccurate applications may render that applicant ineligible for consideration for the job opening. Initial screening and evaluation of applications will be conducted on the basis of the information submitted. Applications cannot be amended following submission. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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