Job Opening

Posting Title: Benefits Assistant, G5
Department/Office: Office of Programme Planning, Budget and Accounts
Duty Station: NEW YORK
Posting Period: 30 January 2018 - 28 February 2018
Job Opening Number: 18-Administration-DM OPPBA-74180-R-New York (O)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

This position is located in the Health & Life Insurance Section of the Insurance & Disbursement Service of the Accounts Division of the United Nations Office of Programme Planning, Budget and Accounts (OPPBA). The incumbent reports to a Benefits Officer.


Within limits of delegated authority, the Benefits Assistant will be responsible for the following duties:

•Determines eligibility for enrolment in, and processes applications for medical dental and life insurance schemes offered for active staff members at the New York Headquarters and internationally, the After-Service Health Insurance programme (ASHI), and the After-Service Life Insurance programme (ASLI).
•Reviews/processes applications for enrolment in the After-Service Health Insurance programme (ASHI) and After-Service Life Insurance programme (ASLI).
•Advises staff members on details pertaining to the UN medical, dental and life insurance programmes and provides necessary information to (prospective) participants in the ASHI and ASLI programmes.
•Assists with the Annual Insurance Enrolment Campaign.
•Reviews/processes Medical Insurance Plan (MIP) hardship claims and organizes/maintains MIP data.
•Prepares certificates of insurance coverage and drafts memoranda/letters/faxes to carriers and subscribers on insurance matters.
•Performs reconciliations and other basic accounting functions.
•Corresponds with beneficiaries, attorneys, the insurer, and other UN officials about routine life insurance matters in order to secure documents necessary for claims to go forward.
•Instructs insurance carrier regarding payment of benefits and forwarding of benefit cheques.
•Maintains the integrity of the insurance subscriber’s data in IMIS.
•Keeps other plan participant files or records organized and up to date at all times and ensures that these files contain proper documentation of actions taken.


Professionalism: Knowledge of health and life insurance procedures, including relevant contractual/financial provisions of group plans and rules governing participation in the various insurance schemes, their benefit structures and claim settlement provisions. Ability to extract, interpret, and analyze a wide variety of data to resolve data discrepancies and other problems. Demonstrated use of initiative and ability to make appropriate linkages in work processes and anticipate next steps. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Planning & Organizing: Develops clear goals that are consistent with agreed strategies, identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients' needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


High school diploma or equivalent.

Work Experience

A minimum of five years of experience in administration, finance, or related area at least two of which in employee benefits administration is required. Experience with the Human Capital Management Module of SAP, Atlas, or similar information systems is desirable. Experience in the application of UN Staff Regulations and Rules or those of a similar international body is desirable. Experience in servicing clients involving the use of a customer relationship management system is desirable.


English and French are the working languages of the United Nations Secretariat. For this post, fluency in English is required. Knowledge of another UN official language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is funded for a finite period of one year. Extension of the appointment is subject to extension of the mandate and/or the availability of funds.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test in English at the United Nations Headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International Criminal Tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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