Job Opening

Posting Title: Programme Management Officer (Information Technology Services), P3 [Cancelled]
Department/Office: United Nations Office at Vienna
Duty Station: VIENNA
Posting Period: 15 March 2017 - 28 April 2017
Job Opening Number: 17-Programme Management-UNOV-74929-R-Vienna (G)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Special Notice

Extension of the appointment is subject to extension of the mandate and/or the availability of the funds. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. Vienna is an Headquarter and a family duty station.

Org. Setting and Reporting

This position is located in the Shared Management Services Unit (SMS), Management and Quality Assurance Section (MQA), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna /United Nations Office on Drugs and Crime (UNOV/UNODC). The incumbent will report to the Chief, ITS. For more information on the United Nations Office in Vienna, please visit our website:


Within delegated authority, the Programme Management Officer (ITS) will be responsible for coordinating activities related to both, ITS technical requirements and administrative processes, and will perform the following specific duties:

•Supervise and coordinate the work of the SMS Unit, which supports ITS technical implementation, in the areas of budgeting, audit, procurement, service delivery, compliance, reporting, training, staff planning, recruitment, cost recovery, portfolio management, and strategic planning.

•Budgeting: Formulate ITS budget submissions, including Regular Budget, Extra-Budgetary and Service Delivery budgets.

•Reporting and Compliance: Draft reports on ITS activities including project implementations, budgets, expenditures, strategy, planning and technical activities, information strategy, etc; ensure compliance with standards and rules and regulations; serve as ITS focal point for audit coordination and responses.

•Portfolio Management: lead the monitoring of assigned ITS activities validating that activities are on target and allotments, expenditures and funding are monitored; analyze and report on plan vs actual for both technical and administrative implementation and evaluation of information systems projects; ensure efficient, timely and full tracking of activities; plan, schedule, monitor and analyze project implementation; review relevant documents and reports; identify problems and issues to be addressed and propose corrective actions; liaise with relevant parties; identify and track follow-up actions.

•Support project budgeting, estimating, planning and objective-setting for cost recovery and service delivery. Analyze processes, determine and formulate best practices and written procedures for ITS activities and projects.

•Formulate annual plans supporting administration, procurement and tracking of activities supporting Headquarters and Field Offices, internal and external clients.

•Support and coordinate activities related to project staff selection, recruitment and career development; provide guidance to and supervise team, new staff, consultants, etc.

• Handle aspects of project contract administration, including vendor relations, establishment of service level agreements, and charge-back procedures. Serve as coordinator in the development of Service Level Agreements (SLAs) with clients internal and external to the United Nations.

•Perform other work related duties as required.


•Professionalism: Has knowledge and understanding of theories, techniques and approaches relevant to programme/project management and administration, specifically as relates to information technology project technical and administrative management. Has conceptual analytical and evaluative skills to conduct independent research and analysis. Has good research and problem-solving skills, including the ability to identify and participate in the resolution of issues/problems. Is able to prepare reports, formulate positions on issues, articulate options concisely conveying maximum necessary information, make conclusions and defend recommendations. Is able to apply judgment in the context of assignments given, plan own work, coordinate the work of teams and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

•Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

•Communications: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

•Managing Performance: Delegates the appropriate responsibility, accountability and decision making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

Judgment/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.


Advanced university degree (Master’s degree or equivalent) in business administration, management, information systems, or other relevant discipline is required. A first-level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Certifications related to the position duties, such as project management certification in PRINCE2 or PMP, ITIL certifications, ISO certifications, and other professional certifications, are an advantage.

Work Experience

A minimum of five years of relevant progressively responsible professional experience in project or programme management, administration or a related field including the implementation of information systems, is required. Work experience in budgeting, human resources and general administration is highly desirable.Experience in writing and administering Service Level Agreements (SLAs) is desirable. Experience in assessing and responding to audit recommendations is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another United Nations official language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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