Job Opening

Posting Title: Sales and Marketing Assistant, G5
Job Code Title: SALES AND MARKETING ASSISTANT
Department/Office: Department of Public Information
Duty Station: NEW YORK
Posting Period: 19 April 2017 - 18 May 2017
Job Opening Number: 17-Public Information-DPI-77533-R-New York (X)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Special Notice

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test in English at the United Nations Headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International Criminal Tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia; or the United Nations Accounting or Statistical Assistant Examination at the United Nations Headquarters may be accepted in lieu of the GGST.

Org. Setting and Reporting

This position is located in the Development Business Unit, Sales and Marketing Section, Outreach Division in the Department of Public Information. Sales and Marketing Section works to promote the United Nations' knowledge, communication, and outreach objectives by publishing, selling, distributing, and licensing print and electronic publications, periodicals and databases that disseminate the United Nations' knowledge, studies, and data. It publishes titles aimed at a broad public, as well as electronic products and services for individual readers and institutions. Development Business is the official online publication to access daily procurement notices and contract awards from partners at multilateral development banks, national governments, the United Nations' agencies and more. Development Business delivers timely and consolidated information on contract opportunities in the developing world to its global audience. Access is available through paid subscription for the private and public sector. Development Business collaborates actively with regional entities and organizations with local expertise. Through the establishment of cross-promotional arrangements, it seeks to multiply its outreach effectiveness and offer valuable networking opportunities to its subscribers. The incumbent reports to the Chief of Unit.

Responsibilities

Under the direct supervision of the Chief of the Development Business Unit, the Sales/Marketing Assistant is responsible for the following duties:

Promotion/Marketing
•Conceptualizes and drafts promotional copy for use in different marketing channels, including advertising, direct mail, Internet, e-mail and social media; provides periodic reports.
•Conceptualizes and creates graphic material for varied print and electronic media projects such as brochures, catalogues, flyers, posters, and online newsletters.
•Prepares and coordinates inclusion of new material in the website; converts documents into HTML; prepares and incorporates graphics as needed using Photoshop or other graphic design software; uploads new promotional material to appropriate directories using FTP.
•Assists in the development of questionnaire surveys and the analysis of the results and coordinates market research and related activities.
•Coordinates elements of annual marketing plan in such areas as direct mail/email, advertising, exhibit, book review and other related programmes; provides schedule and cost estimates, liaises with vendors, prepares periodic reports.
•Coordinates the Section’s activities with other UN Departments, Agencies and Programmes involved in the sales of publications.

Sales/Customer Support
•Handles credit applications and opening of accounts for new customers; researches inquiries and prepares/signs off on relevant communications; monitors status of accounts, investigates discrepancies and initiates action of correcting inconsistencies, identifies issues and recommends actions to supervisor on problem accounts. Maintains in-house databases by entering and updating subscription related data; provides periodic reports.
•Accepts and processes subscription and licensing requests; coordinates and follows-up with relevant units to ensure timely provision of on-line access and communicates with the subscriber or licensee; sends renewals notices/invoices, reminders; responds to questions on status of subscription requests.
•Monitors customer feedback.
•Investigates claims on subscription status, adjustments or refunds; gathers supporting documentation; reconciles discrepancies and submits to supervisor for appropriate action.

Other
•Provides administrative support; verifies invoices for payment; processes, drafts and finalizes correspondence and other communications; sets up and maintains files/records; monitors deadlines.
•Works closely with Administrative Assistant to ensure there is no discrepancy between status of subscriptions and incoming payments.
•Provides guidance/training to junior staff, as required; may undertake supervisory functions in an acting capacity.
•Performs other duties as assigned.

Competencies

•PROFESSIONALISM: Knowledge of principles and practices pertaining to the promotion, sale and distribution of publications. Ability to design, develop and execute marketing and promotion of publications. Knowledge of different communication tools and media, including web-based media, for efficient outreach and ability to measure, analyze and report on the impact of such activities. Ability to produce a variety of written communications products in a clear, concise style. Ability to deliver oral presentations to various audiences. Knowledge of database management. Ability to manage relationship with clients. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

•COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

•TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

High school diploma or equivalent.

Work Experience

A minimum of five years of experience in sales, marketing, publishing, advertising, promotional activities or related area. Experience in social media analytics, digital marketing and e-commerce is required. Experience in database management or website maintenance is desirable. Experience with customer relationship management systems is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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