Job Opening

Department/Office: Office of Human Resources Management
Duty Station: NAIROBI
Posting Period: 19 April 2017 - 17 June 2017
Job Opening Number: 17-Information Management Systems-DM OHRM-77994-A-Nairobi (A)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Special Notice

The purpose of the present Job Opening is to invite applications from prospective candidates who wish to take the Global General Service Test (GGST) in United Nations Office at Nairobi (UNON), and are interested to submit their application for Information Technology Assistant, GS-4 in UNON.

The cost of traveling to the examination centre and accommodation (if required) is to be covered by the examinee. Please be advised that the United Nations is not responsible for the cost of travel to the examination centre for positions in the General Service and related categories as the positions in these categories are subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Incomplete applications and applications that are received after the above deadline (11:59 pm New York HQ local time) will not be accepted under any circumstances. Applicants are strongly encouraged to submit their applications as early as possible to avoid problems due to heavy last-minute internet traffic.

Applicants who successfully passed the GGST are strongly encouraged to apply for positions of Information Technology Assistant on a GS-4 level, when vacancies occur in UNON. Passing the GGST is a prerequisite for recruitment consideration in the General Services and related categories and the evaluation of successful candidates applying for a vacancy may include an assessment exercise (or substantive assessment test) which may be followed by a competency-based interview.

Org. Setting and Reporting

These positions may be located in the United Nations Office at Nairobi. The Information Technology Assistant at this level typically reports to an Information Technology Officer or a more senior Information Technology Assistant.


Within delegated authority, the Information Technology Assistant may be responsible for the following duties: (These duties are not all inclusive nor are all duties carried out by all Information Technology Assistants.)

Desktop Administration and Configuration
•Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
•Assist in performing software distribution updates, scripting, testing and support.
•Performs research into new versions of centrally supported software and performs beta testing, production rollout and post production support.
•Performs 2nd level desktop troubleshooting in conjunction with the Help Desk.
•Maintains and updates files (electronic and paper) and internal databases.
•Performs other related duties as required.

Server Operations and Administration
•Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
•Assists in routine administration, operation, technical support, and monitoring of server systems.
•Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
•Performs routine 24x7 operations of assigned systems.
•Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
•Implements backups of servers following standard backup procedures.
•Collects various statistics on the performance and reliability of server systems, and produce pertinent reports.
•Maintains the documentation of server systems, pertinent to operations and system administration.
•Performs other related duties as required.

Service Installation and Support
•Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
•Attempts to resolve as many problem calls or service requests on initial contact.
•Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
•Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
•Provides basic training to end-users on the use of standard systems.
•Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
•Escalates problems to the appropriate parties in accordance with established procedure;
•Detects problem patterns and recommend solutions.
•Keeps abreast of developments in technology both in the UN and in the industry in general.
•Performs other related duties as required.

Procurement and Logistics
•Receives, unpacks, and inspects all incoming assets.
•Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
•Obeys and enforces all security procedures.
•For stock purchases under $1000, solicits multiple bids from various vendors.
•Troubleshoots, cleans, and repairs/rebuilds equipment.
•Performs hardware and software configuration in accordance with established procedure.
•Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.
•Monitors inventory levels and alert supervisor when low thresholds are reached.
•Keeps abreast of developments in technology in the UN and in the industry in general.
•Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.
•Performs other duties as required.

Service Coordination
•Receives and logs service requests in the automated request management system.
•Creates and assigns work orders in accordance with established procedure.
•Liaises with other areas of ITSD to facilitate completion of service requests.
•Provides advice to clients regarding ITSD standards and workflow processes.
•Performs quality assurance procedures to ensure client satisfaction.
•Escalates problems encountered to the supervisor.
•Performs filing and record-keeping tasks for the unit.
•Keeps abreast of latest ITSD standards and technology.
•Performs other duties as required.

Physical Requirements
•May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis.
•May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.
•May be required to visit user’s premises to resolve problems on their servers or desktop PCs.
•May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.


•Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

•Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

•Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


High school diploma or equivalent.

Work Experience

Minimum of 3 years of experience in information technology or related area.


English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.


Applications will be screened and carefully assessed on the basis of the eligibility criteria, and only those applicants who are deemed qualified will be convoked for the GGST. The GGST is a computer based test and will be administered in a proctored test centre in Nairobi.

The GGST consists of three sections: Verbal Reasoning, Numerical Reasoning, and Situational Judgment. The Verbal Reasoning section tests the candidates' ability to work effectively with written communication. This involves identifying and interpreting relevant written information from the kinds of texts that GS staff is likely to deal with at work, e.g., proposals, emails, letters and reports. The Numerical Reasoning section tests the candidates' ability to work effectively with numerical information. This involves identifying and interpreting relevant numerical data from the kinds of non-verbal texts that GS staff is likely to deal with, e.g., charts, maps, calendars and tables. The Situational Judgment section tests the candidates' ability to deal with work-related scenarios in accordance with the UN Core Values and Competencies. This involves identifying the most and least appropriate actions to take in the kinds of realistic, hypothetical situations that GS staff are likely to face in their day-to-day work.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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