Job Opening

Posting Title: BENEFITS ASSISTANT (5 positions), G4 (Temporary Job Opening)
Department/Office: United Nations Joint Staff Pension Fund
Duty Station: GENEVA
Posting Period: 16 May 2017 - 14 June 2017
Job Opening Number: 17-Administration-UNJSPF-78959-J-Geneva (T)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Special Notice

The temporary position is intended to fill the functions of short-term duration with an estimated start
date: July 2017 for a duration of 5 months.
• The duration of the appointment is subject to availability of funds.
• Recruitment for this position is done on a local basis, whether or not the candidate is a resident of
the duty station.
• Candidates should have no expectation of any fixed-term appointment possibility after the end of
this temporary assignment.
• If the selected candidate is an internal staff member of the UN Secretariat, the selection will be
recorded as a temporary assignment.
• Subsequent to the initial temporary appointment, new and successive temporary appointments may
be granted for service in the same office or in a different office any number of times, for any
duration, provided that the length of service does not exceed the period of 364 calendar days.
• Passing the United Nations Administrative Assessment Support Test (ASAT) or the Global General
Service Test (GGST) in English or French at Headquarters, ECA, ESCWA, UNOG, UNOV, ICTR, or
ICTY is a prerequisite for recruitment consideration in the General Service category in the United
Nations Secretariat.
• A staff member holding a temporary appointment shall be regarded as an external candidate when
applying for other positions, and may apply for other temporary positions at any level, subject to
section 5.7 below and staff rule 4.16 (b) (ii). Therefore, a staff member holding a temporary
appointment in the General Service or related categories may only apply to positions within those
categories. For full information on eligibility requirements, please refer to section 5 of
ST/AI/2010/4Rev.1 on Temporary Appointments.
• All TJOs in the General Service and related categories, at the levels GS-5, GS-6 and GS-7 shall be
open only to internal staff members at the respective duty station holding a Fixed-Term
Appointment, Continuing Appointment or Permanent Appointment. When a qualified internal staff
member cannot be identified, the hiring manager may submit a request for an exception for
selecting an external candidate (including a staff member holding a temporary appointment). Such
requests must be substantiated and submitted to the respective Recruitment focal point who in turn
will review for transmittal to OHRM.
• In addition, all new entry-level recruitment in the General Service and related categories, for
positions at the GS-4/TC-3/S-2/ PIA I levels and below, irrespective of the source of funding, will
only be granted Temporary Appointments . Vacancies at these levels are open to both internal and
external candidates, including staff members on temporary appointments. However, priority
consideration will be given to serving staff members holding Fixed-Term Appointments followed by
those holding Temporary Appointments. New external candidates will only be considered when a
serving staff member holding a Fixed-Term or Temporary Appointment cannot be identified.
Selection of a new external candidate requires the approval of OHRM. No entry level Fixed-Term
Appointments will be granted to new external candidates.
• While this temporary assignment may provide the successful applicant with an opportunity to gain
new work experience, the selection for this position is for a limited period and has no bearing on the
future incumbency of the post. An external candidate selected for this position is bound by the
prevailing condition of the staff selection system under ST/AI/2010/3, as amended, and
• For more details on the administration of temporary appointments please refer to
• For information on special post allowance, please refer to ST/AI/1999/17. The Staff Regulations,
Staff Rules and administrative issuances governing staff appointments can be viewed at:

Org. Setting and Reporting

This post is located in the Participation and Entitlements Section, United Nations Joint Staff Pension Fund (UNJSPF) / Geneva Office.


Under the direct supervision of the Benefits Officer and the general guidance of the Section Chief, the incumbent:
- Assists in the determination of eligibility and enrolls new entrants.
- Calculates and/or recalculates non-complex pension benefits.
- Calculates estimates of future benefit options.
- Process benefit letters and send them out to the retirees/beneficiaries.
- Provides routine information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund, as required.
- Monitors and records all changes of status of participants and beneficiaries.
- Drafts routine correspondence and responds to telephone calls in connection with pension enquiries.
- Undertakes follow-up with participants, beneficiaries and member Organizations for documents required to process benefits.
- Performs necessary research in order to provide accurate information for review of actions taken by a Senior Benefits Assistant to ensure response conforms to the provisions of the rules and regulations of the Pension Fund.
- Carries out administrative formalities necessary to admit into, maintain and separate staff members from the Fund.
- Originates and updates pension files from enrolment to separation ensuring that all relevant documentation has been received.
- Carries out reconciliation of data with pension fund records and follows up with member organizations for corrective actions.
- Assists the Benefits Officer in data cleaning project for member organizations and update data during year-end activities
- Screens and sorts incoming communications and forwards to appropriate team/individual


- Shows pride in work and in achievements
- Demonstrates professional competence and mastery of subject matter
- Is conscientious and efficient in meeting commitments, observing deadlines and achieving result
- Is motivated by professional rather than personal concerns
- Remains calm in stressful situations
- Shows persistence when faced with difficult problems or challenges.

- Speaks and writes clearly and effectively
- Listens to others, correctly interprets messages from others and responds appropriately
- Asks questions to clarify, and exhibits interest in having two-way communication
- Tailors language, tone, style and format to match the audience
- Demonstrates openness in sharing information and keeping people informed

- Works collaboratively with colleagues to achieve organizational goals
- Solicits input by genuinely valuing others’ ideas and expertise;
- Is willing to learn from others
- Places team agenda before personal agenda
- Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position
- Shares credit for team accomplishments and accepts joint responsibility for team shortcomings

Client Orientation:
- Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view
- Establishes and maintains productive partnerships with clients by gaining their trust and respect
- Identifies clients’ needs and matches them to appropriate solutions
- Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems
- Keeps clients informed of progress or setbacks in projects
- Meets timeline for delivery of products or services to client


High school diploma or equivalent.

Work Experience

At least three (3) years of experience in employee benefits or pension entitlements administration are required, of which 2 preferably within the UN. Experience in UNJSPF benefits administration and IPAS are desirable.


Fluency in one of the working languages of the UN Secretariat, English or French is required; knowledge of the other is required. Knowledge of another UN official language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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