Job Opening

Posting Title: INFORMATION SYSTEMS ASSISTANT, G5 (Temporary Job Opening)
Department/Office: Economic Commission for Latin America and the Caribbean
Duty Station: SANTIAGO
Posting Period: 24 October 2017 - 30 October 2017
Job Opening Number: 17-Information Management Systems-ECLAC-87700-J-Santiago (X)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Special Notice

- This position will be temporarily vacant for a period of one month only.

- This position will be funded by extra-budgetary funds. Extension of appointment will be subject to budgetary approval and availability of funds.

- Appointment for positions in the General Service category is done on a local basis. Applicants shall be recruited in the country or within commuting distance of the office, irrespective of nationality and length of time the candidate may have been in the country. Applicants will be responsible for any expenses incurred in taking the relevant examinations at the duty station, and of any costs related to traveling and relocating to the duty station in the event of an employment offer.

- A current staff member who holds a fixed-term, permanent or continuing appointment may apply for temporary positions no more than one level above his or her current grade.

- A staff member holding a temporary appointment in the General Service or related categories may only apply to positions within those categories. For full information on eligibility requirements, please refer to section 5 of ST/AI/2010/4Rev.1 on Temporary Appointments.

- Upon separation from service, including, but not limited to, expiration or termination of, or resignation from, a fixed-term, continuing or permanent appointment, a former staff member will be ineligible for re-employment on the basis of a temporary appointment for a period of 31 days following the separation. In the case of separation from service on retirement, a former staff member will be ineligible for re-employment for a period of three months following the separation. This equally applies, mutatis mutandis, with respect to a former or current staff member who has held or holds an appointment in another entity applying the United Nations Staff Regulations and Rules and who applies for a temporary position with the Secretariat.

- While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.

- The expression "Internal candidates", shall mean staff members who have been recruited after a competitive examination under staff rule 4.16 or after the advice of a central review body under staff rule 4.15. Please note that candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position.

- The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.

Org. Setting and Reporting

This position will be temporarily vacant for a period of one month. This position is located in the Information and Communications Technology Section (ICTS), Division of Administration. The incumbent reports to the Chief of the Information and Communications Technology Section.

The Economic Commission for Latin America and the Caribbean is one of the five regional Commissions of the United Nations. It was founded in 1948 with the purpose of contributing to the region's economic and social development. Its mission includes the design, monitoring and evaluation of public policies and the provision of advisory services, expertise and training to Governments, as well as support for regional and international cooperation and coordination activities. Please visit our website at for further information.


Under the direct supervision of the staff in charge of the User Support Unit, the incumbent performs the following duties:

1.Assists in the analysis of general user problems and requirements as well as business requirements regarding mobility, security and business continuity and perimeter security;
2.Recommends policies regarding management of PC’s Laptops, data, data security and business continuity and assists in the performance of related risk assessments and maintenance of solutions;
3.Acts as the focal point for users ICT Business Continuity plan implemented by ECLAC and its offices away from Santiago;
4.Provides technical guidance and support to users with regards to user data systems, security and business continuity;
5.Assists the Service Desk Staff with the resolution, management and integration of user requirements in PC systems and Laptops;
6.Manages User Provisioning and security procedures, including user identification and access methodologies to specific system resources using existing PAC infrastructure and other Enterprise Administrative tools;
7.Assists in the research and identifies new tools and emerging technologies to improve usage of personal devices, network and application security;
8.Prepares appropriate system processes, documentation regarding user support, security and business continuity;
9.Participates in the development and implementation of information security policies and procedures for personal computing services and performs related risk assessment for personal computing and network systems access;
10.Reviews, updates and enforces data security practices within the central computing centre shared system environments and the PAC security network;
11.Tests for exposures to ensure adherence to guidelines and procedures, and works with platform experts to implement remedial measures, as appropriate;
12.Coordinates the handling and resolution of user and security incidents, recoveries, breaches, intrusions, and/or system abuses;
13.Identifies, investigates and sources security violations and implements appropriate action to stop the violation and prevent future occurrence;
14.Reports violations to appropriate users and IT personnel;
15.Initiates action to re-establish adherence to applicable internal regulations.


• Professionalism: Knowledge of Microsoft products, Windows XP/Vista/7, Novell, Zenworks, Office 2007, ASP, SQL Server 2000 is required. Knowledge of Linux, Lotus Notes 8.5.3, Sametime 8.0.2, Citrix 9, Integrated Management Information System (IMIS), Cisco IP communicator, Check Point VPN Secure Client RS60, Office Trend Micro, WSUS and VMWare is desirable. Technological aware, actively seeks to apply technology to appropriate tasks. Basic programming skills. Good technical skills, provides user support. Ability to respond to changing requirements and assignments, ability to apply good judgement in the context of assignments given. Ability to conduct research on new technologies related to IT. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Client Orientation: Considers all those to whom services are provided to be "clients"and seeks to see things from clients' point of view; establishes and maintains productive partnership with clients by gaining their trust and respect; identifies client's needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


High school diploma or equivalent is required.

Work Experience

Five years of experience in end users device information technology systems analysis and desktop programming, PC systems administration and maintenance, desktop image software development, technical writing for IT Services or related area is required. At least 5 years of experience in user support is desirable. Experience in configuration of desktops, laptops, hardware and software is required. Experience in configuration of mobile phones is desirable. Experience in conducting research on new technologies is desirable.


English and French are the working languages of the United Nations Secretariat. For the post advertised, advanced knowledge of oral and written Spanish and basic (technical) knowledge of English are required. Knowledge of a second language (English/Spanish) will be tested, unless it can be supported by a certificate from a recognized institution.


Applicants will be assessed based on the information provided in their PHPs. Short-listed applicants might be contact by the Hiring Manager for further assessment.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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